Tom Keating : VoIP & Gadgets Blog
Tom Keating
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Avaya

Fonality Beats Avaya and Boasts 3,000 Call Centers

October 22, 2008


Fonality's CEO Chris Lyman spoke with me earlier today to talk about the strong inroads Fonality has been making in the call center market. Chris said, "Fonality has become a big player in what I like to call the micro call center market. We launched our call center product in 2005 and we have almost 3,000 deployed call centers now."

When asked to define "call center" since many people have a different definition, Chris responded, "Anybody who purchases Call Center Edition plus HUD Agent. We can't imagine someone buying barging, monitoring, recording, and queue reporting if you weren't doing call center activity.


ITEXPO West 2008 a Resounding Success

September 18, 2008

Some great news from TMC about our IP communications conference & expositions (ITEXPO) taking place this week that I thought I'd share. The show is still going on, with today being the last day. Yesterday's exhibit hall attendance was tremendous as seen by some photos I snapped and posted yesterday. I had some great meetings or saw many important VoIP companies, including Asterisk/Digium, CosmoCom, Fonality, Microsoft, Packet8, PIKA, Skype, and more.

ITEXPO is here!!

September 16, 2008

Internet Telephony Expo Preview

September 10, 2008

Rich posted the official ITEXPO Show Guide, which gives you a preview of what's happening at next week's ITEXPO. You can check out the 17MB PDF by clicking the image to the left. In Rich's blog post, he previews what's happening at the show and he writes, "All the top names are in the show... Cisco, Avaya, Time Warner Cable, Mitel, Interactive Intelligence and Dialogic.

Fonality's trixbox Pro Unified Agent Edition integrates with Salesforce.com

September 5, 2008

Fonality's trixbox Unified Agent Edition (UAE) can automatically match all inbound and outbound calls with the corresponding record in salesforce.com's AppExchange, and call data is captured and logged eliminating manual entry. This is a big step for Fonality in taking their Asterisk-based IP-PBX from simply an enterprise phone system to a "true" call center platform that can compete with Avaya, Nortel, Interactive Intelligence, and other major call center platforms.

Fonality, today announced the collaboration of the trixbox Pro Unified Agent Edition and salesforce.com's AppExchange.

Fonality's trixbox Pro, Unified Agent Edition (UAE) is immediately available for test drive and deployment from Fonality Australia. It's unclear whether trixbox UAE is available in the U.S. or elsewhere as well.



trixbox Pro 2.0 review

September 4, 2008

Fonality is one of the premiere providers of Asterisk-based IP-PBX solutions. Fonality offers three products: PBXtra, trixbox CE (community edition), and trixbox Pro (commercial/reseller edition). trixbox Pro. which is their commercial edition runs on Fonality's "hardened" PBXtra technology, which Fonality claims has 5 thousand installations and over 325 million calls to date. trixbox Pro is a hybrid-hosted solution, which means you get 24/7 monitoring, phone mobility with no NAT traversal issues, and automatic software updates.

The IP-PBX Energy Wars...

August 4, 2008


So today I get a new report from the Tolly Group stating that the ShoreTel Unified Communications system is significantly more energy efficient than the Cisco Unified Communications Manager. ShoreTel apparently topped Cisco in using less energy to drive VoIP communications in specific large, medium and small enterprise-class scenarios.

This energy usage comparison reminded me of Nortel's "The 'Nortel' Tax Relief Plan", which aims to "stop paying the 'Cisco Energy Tax' and save up to 40%". Tony Rybczynski who works for Nortel and writes a TMCNet blog called The HyperConnected Enterprise sparked some controversy with some of his blog posts promoting the fact that Nortel is more efficient than Cisco. He even cites one customer that put a stop order on a $2 million dollar Cisco order once they did the energy efficiency calculations.

Is that what it's come down to?




XO's IP VPN services

July 16, 2008

XO Communications is one of the largest Competitive Local Exchange Carrier (CLEC) in the country. XO provides voice, data and IP services to businesses and other telecommunications companies in 75 metropolitan markets across the United States. XO Communications offers businesses advanced IP and networking solutions to maximize performance and simplify management of their networks. They also offer SIP services, hosted IP-PBX functionality (the XO One iPBX 50 powered by Avaya IP Office), VoIP origination/termination, SIP trunking, and more.

One of their flagship products, the XO IP VPN is a network-based Wide Area Network (WAN) solution delivered over the XO nationwide IP network.

Unified Communications Growth Soars

June 23, 2008

Infonetics sent me over a summary of their latest report on the unified communications (UC) market.  Infonetics Research reports that the unified communications market, which includes unified messaging and communicator software, jumped 20% sequentially in 2007, following a 19% increase in 2006. Similarly, the IP contact center (IPCC) market grew 24% in 2007, after a whopping 26% increase in 2006. Infonetics' report, Unified Communications and IP Contact Centers, shows that together, UC and IPCC sales grew 22% to hit $1.05 billion worldwide in 2007, and healthy growth is expected through at least 2011.

Interestingly, Microsoft jumped to first place in worldwide communicator revenue market share in 2007.

Social Security Goes VoIP

May 28, 2008

The Social Security Administration is going VoIP and a big way. We're talking 1,600 locations! Assuming at least 30 people per location, that's 48,000 employees and IP phones. 48,000 employees just to manage Social Security?
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