Tom Keating : VoIP & Gadgets Blog
Tom Keating
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Worldwide IP PBX Revenue Up 23%, TDM Systems Down 15% in 2005

February 27, 2006

Just wanted to share some recent IP-PBX vs. traditional TDM PBX market share numbers from Infonetics that came out today. Infonetics tracked Cisco and determined they were the market leader with 42% unit market share in 2005. I wonder if Infonetics also tracks Asterisk?

Tello a near term solution?

January 23, 2006

Tello was launched today by Pulver with some help from Craig McCaw, telecom banker Michael Price and former Apple CEO John Sculley. What is Tello? Tello enables enterprise users to see the presence of the person they are trying to reach - whether the users is on a phone, cellphone, etc., regardless of which IM client service they use, i.e. MSN Messenger, AOL/AIM, Yahoo! Messenger, etc.

Avaya and Vonage strange bedfellows

January 12, 2006

Today Vonage, along with three other companies, was recognized by Avaya with the new Avaya Intelligent Communications Innovation Award "for their innovative approaches to weave communications into the fabric of their business". Maybe it's just me, but Avaya and Vonage seems like strange bedfellows. Just wait till Vonage finally targets the SMB market and competes with an Avaya IP-PBX, then we'll see if Avaya gives Vonage any future Innovation awards.

Actually, you can get Vonage lines with a business VoIP account using a few standard ATAs, but you still don't get advanced PBX functionality such as 3-digit extension-to-extension dialing and transfers. Although, I suppose an Avaya IP-PBX could use Vonage for the IP-trunking, so maybe they're not competitive after all.

2006 VoIP Predictions

December 30, 2005

I promised predictions for 2006 and so here they are. Nothing like waiting till the last minute, eh? Let me first start my analyzing my 2005 VoIP predictions. Some I have abbreviated for brevity sake, so if you wish to read my full thoughts on a particular 2005 prediction, go check out the original article. Within my analysis of my 2005 predictions I couldn't help myself but to intertwine some predictions for 2006 -- as opposed to just separating them all out.

Avaya buys Nimcat Networks

September 19, 2005

Strong Hybrid and IP PBX Sales Drive PBX Market Up 12%

September 1, 2005

Interesting PBX/IP-PBX report to share... The bolded part is pretty amazing to me.

Worldwide PBX/KTS revenue grew 12% to $1.6 billion between the first and second quarters of 2005, and is forecast to total close to $7 billion in 2005, according to Infonetics Research's new Enterprise Telephony report.

TDM equipment revenue is expected to plummet, from $2.8 billion in 2003 to $759 million in 2008, but the overall market is growing due to strong IP PBX sales, which jumped 17% to $1.2 billion in 2Q05. Worldwide hybrid PBX revenue will nearly triple and pure IP PBX more than quadruple between 2003 and 2008.

"This was a very solid quarter for the PBX market," said Matthias Machowinski, directing analyst at Infonetics Research. "All vendors had a positive quarter, and most of them grew in the solid double-digits.

Leading IP-PBX Manufacturer in The World

July 5, 2005

A few months ago I wrote a blog titled "IP-PBX Leader Europe">Alcatel IP-PBX Leader in Europe". In this blog entry, Frost & Sullivan claims that Alcatel lead in IP-PBX shipments in 2003 - more than Cisco, Avaya, etc. I then wondered who was the "#1 IP-PBX manufacturer in the world". I even guessed it would be Cisco, but I was wrong.

Vonage selects Avaya

June 20, 2005

Is it just me, or is there something strange/weird about Vonage partnering with Avaya? Here you have Vonage, a cool technology trendsetter in broadband telephony that has helped changed the telecom landscape forever partnering with Avaya, a "traditional" PBX manufacturer. According to the release pasted below, Vonage is using Avaya's IP telephony contact center solution for their customer service call center. Nothing against Avaya, but I would have expected Vonage to go with something "cool and hip" like an open source Linux-based Asterisk PBX solution.

Traditional Telephony Dying at Hands of VoIP

May 11, 2005

Still swamped with emails to go through, so no commentary on this, but thought this was worth sharing...

Traditional Telephony Dying at Hands of VoIP, According to Research Group
London, ON – May 4, 2005 – The rapid adoption of VoIP (Voice over Internet Protocol) technology is the death knell for traditional telephony, says a study from leading information technology research firm Info-Tech Research Group ( 23% of small- to mid-sized enterprises have already implemented VoIP technology and that number will grow to 50% within the next three years.

VoIP is displacing traditional telephony services a lot faster than anyone expected,” says
George Goodall, Research Analyst at Info-Tech Research Group. “It means a whole change to the look and feel of an organization’s IT infrastructure.”

While one network that handles applications and telephone calls is an IT manager’s dream, the speed with which VoIP is coming to the market might be an IT manager’s nightmare,” Goodall says.

FrontRange and Vegastream partner

April 29, 2005

FrontRange and Vegastream partner to help bring integrated VoIP & CRM/contact management to small-to-medium businesses. Frontrange has big plans for VoIP integration into their product line, so keep your eye on Frontrange.

Anyway, here's the news...

The ability of small to mid-sized companies to take advantage of cutting-edge VoIP technology to improve customer communications just got a big boost with the news below that FrontRange Solutions has certified VegaStream's line of Vega gateway products for its IP-based contact center solution (IPCC).

Gateways are devices which bridge conventional telephone networks and equipment to VoIP telephone networks, helping call centers to reduce telephony costs, increase customer retention, and improve agent productivity. FrontRange's IPCC (3.7) can be deployed on a modular basis, either as part of the existing communications infrastructure or as a stand-along solution.

VegasStream's Vega SIP (session initiation protocol) gateways are the first interoperable products certified for FrontRange's IPCC.

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