British Telecommunications PLC (BT) plans to migrate its U.K. call centers to a new VoIP (voice over Internet Protocol) system over the next two years, allowing around 9,700 call center agents on 124 sites to work as one team in a single, virtual, customer contact center.
I always get excited to hear of large companies switch over to VoIP!
Full article here:
ITworld.com - BT will switch its call center network to VoIP
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BT's Move to voip is imminent, But they just cant compete at the moment
I think they neither have the expertise, or a track record in customer service to make the big move, or make YOU move over to voip.
Would you trust them?
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