BT Call Center Goes VoIP

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BT Call Center Goes VoIP

British Telecommunications PLC (BT) plans to migrate its U.K. call centers to a new VoIP (voice over Internet Protocol) system over the next two years, allowing around 9,700 call center agents on 124 sites to work as one team in a single, virtual, customer contact center.

I always get excited to hear of large companies switch over to VoIP!

Full article here: - BT will switch its call center network to VoIP

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