BT Call Center Goes VoIP

Tom Keating : VoIP & Gadgets Blog
Randy Savicky
| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

BT Call Center Goes VoIP

British Telecommunications PLC (BT) plans to migrate its U.K. call centers to a new VoIP (voice over Internet Protocol) system over the next two years, allowing around 9,700 call center agents on 124 sites to work as one team in a single, virtual, customer contact center.

I always get excited to hear of large companies switch over to VoIP!

Full article here:
ITworld.com - BT will switch its call center network to VoIP



Featured Events