British Telecommunications PLC (BT) plans to migrate its U.K. call centers to a new VoIP (voice over Internet Protocol) system over the next two years, allowing around 9,700 call center agents on 124 sites to work as one team in a single, virtual, customer contact center.
I always get excited to hear of large companies switch over to VoIP!
Full article here:
ITworld.com - BT will switch its call center network to VoIP
