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Cisco has the answer for what you and your coworkers can do when your network goes down. Pretty damn hilarious!

Via Cisco UC500 blog

At ITEXPO, Aastra announced G.722 wideband audio codec support (HD audio) in their new 67xxi firmware version 2.5.0 or later. It's available as a free download from Aastra with no strings attached. No need to upgrade your 67xxi (formerly 57XXi) phone to a newer model to get HD audio. I spoke with Aastra at ITEXPO about this free upgrade and got a demo as well. First, it's important to note that the speaker and the microphone built into the existing 67xxi don't have the full frequency response for full HD audio. However, there is still a noticeable improvement in audio quality, especially in the low-end bass side. For 100% HD audio from the microphone to the speaker to the full-range frequency response you can purchase their newer phones which feature upgraded hardware components.

But for the thousands of Aastra phones out there - including one I use as my primary desk phone - you can simply upgrade to the new firmware and immediately see a performance improvement. I also mentioned to Aastra some issues with the speakerphone switching to half-duplex mode when there is a lot of ambient noise or if the remote caller is talking too loud. The remote caller who is speaking can't hear you (half-duplex) no matter how loud you yell. Well, apparently this new firmware does some tweaks and solves that issue as well.

Aastra is calling their wideband audio feature Hi-Q. Let's face it, Polycom has done a good job positioning themselves as having the best sounding IP phones, especially with their HD Voice product line. Aastra's new Hi-Q offering now allows them to compete with other HD phones including not only Polycom, but also Cisco, Snom and others. Aastra Hi-Q wideband audio will be supported on the 6757i CT, 6757i, 6755i, 6753i, 6751i, 6731i and 6730i.

I did a demo with Aastra on the ITEXPO show floor with Hi-Q turned off and then on and I noticed the difference right away. Can't wait to get back to Connecticut and upgrade my Aastra 6757i CT phone! They also demo'ed some cool new DECT 6.0 phones and new WiFi phones that are just now coming to the United States. (They are currently available in Europe)

According to Aastra, "Aastra's Hi-Q audio technology is a software based acoustic optimization, backwards compatible with existing 67xxi series SIP phones, delivering a more life-like conversation and richer user experience via an industry standard G.722 wideband codec."

Aastra 67xxi firmware with Hi-Q wideband audio support can be downloaded here.

OCS 2007 R2 won't replace your PBX just yet. However, their latest R2 version adds the ability to do direct SIP trunking, thus bypassing the need for an IP-PBX.

One drawback however is that Microsoft only supports direct SIP trunking with two providers, namely Global Crossing and Sprint. Well that's pretty lame, considering their are dozens of decent SIP trunking service providers and probably hundreds across the entire world.
Fortunately, Mike Stacy an OCS 2007 guru, over at Evangelyze Communications has some products that enhance OCS 2007 R2 functionality. One such product is SmartSIP which launches tomorrow. According to Mike, the first dot release due next month will add the capability to use standard SIP phones with OCS. Currently, you have limited options namely Tanjay or Snom phones, but with SmartSIP you can use a Polycom IP phone, an Aastra IP phone, or dare I say, a Cisco IP phone connected to OCS 2007 R2. With the Cisco SIP firmware load of course.

Om Malik sent a note saying Cisco CEO John Chambers posted a guest blog entry so I went to check it out.

John begins:

Now that President Obama has signed the $787 billion economic stimulus package into law, the real hard work begins: using that money to create jobs. If spent wisely, this package has a chance at fundamentally reforming the U.S. health-care system, making our economy energy efficient and providing Americans with the training and skills required to succeed in a 21st century global marketplace.

But the country can't accomplish these goals unless it has the infrastructure to support them. That's why the funding for broadband was so vital. Broadband is the ticket for entry to participate in the world economy. It is a fundamental technology upon which other things are built. It enables collaboration, innovation and operational excellence, and positions the U.S. to compete on a global basis.

Well, you probably already know my thoughts on Obama's broadband stimulus. I hate it! It's not that I wouldn't like 100% of Americans to all have high-speed broadband. I just don't think broadband is that vital that we need to spend billions of tax payer dollars when we are a fiscal crisis, the stock market is imploding, and the deficit is shooting through the roof. The "pie in the sky" idea that the government can just magically produce more money (and spend it) to do just about anything is partly what got us into this economic mess. What happened to fiscal responsibility? What happened to only spending what you have? Why are we mortgaging our children's future by throwing money around?

I support an economic stimulus to help spark the economy, but spending billions on broadband today when we won't actually reap the rewards for years... it just seems to me like the money could be better spent elsewhere for a more immediate economic impact. Believe me, I love my broadband and feel sorry for those that can't get it, but those billions of dollars could be better spent to help the economy in the near future.

And don't forget to factor in 'compound interest' and government waste. The government has never been good at investing money wisely, because it isn't their money. It's your money. It's so much easier to spend other people's money foolishly. So if it's a $40 billion broadband package, then expect it to cost the tax payer more like $120 billion.

I can see why John Chambers, the CEO of Cisco supports the broadband stimulus. It gives Cisco a HUGE windfall of revenue to help build out this high-speed broadband network. Cisco is obviously a huge benficiary of this broadband stimulus.

John ends his guest blog post with this:

As our policymakers work on maintaining U.S. competitiveness, they should keep in mind that broadband is the vehicle by which our citizens can be more productive, health care can be modernized, our economy can become more efficient and innovation can flourish. To continue our nation's growth, add jobs and drive innovation, we must invest in broadband.

I agree investments must be made in broadband. My beef is with who the "we" is. Is it the "we" tax payer or is it "we" the employees at Verizon, AT&T, Level3, and other ISPs that should 'invest' in building broadband networks. The web has only existing for about 14 years and in that time, U.S. companies themselves have brought high-speed broadband to 80-90% of Americans without a government (aka tax payer) handout.

We Americans complain about the banks needing billions of dollars in government bailout money to stay afloat, yet we're willing to hand over billions to corporations to "help" them build high-speed broadband without complaint? It doesn't make any sense. I guess because we all love our broadband so much and we want to "share the broadband love", we're willing to look the other way when the government gives OUR money to broadband providers.

If we had a budget surplus, I'd me more apt to say go ahead and give the ISPs money to build out their networks. But to me with all this spending on programs that won't stimulate the economy today, President Obama is being penny-wise, pound-foolish. Make that penny-foolish, pound foolish.

In 2006, I came across a Network World article, which espoused the fact that Sam Houston State University (SHSU) had switched from the Cisco CallManager IP-PBX to open source Asterisk. I wrote about this news since 6,000 students and faculty were moved off Cisco to the open source Asterisk IP-PBX, which was great news for the open source Asterisk community. This deployment demonstrated that Asterisk could scale and put to rest one of the main complaints against Asterisk.

Well, 3 years have passed, and according to this thread written by Jason Fuermann, who is responsible for SHSU's IP phone system, SHSU has switched back to Cisco from Asterisk. Say what?

This weekend, the NBA and ESPN will utilize Cisco TelePresence technology to create an interactive "in-person" forum to allow athletes and fans to interact using Cisco's videoconferencing / telepresence technology.

According to Cisco, Cisco TelePresence has been deployed on the All-Star Jam Session floor allowing fans to interact "face-to-face" with NBA stars from the convention center's green room and backstage at the arena. On-site Cisco digital signage will provide All-Star programming content and live updates of the NBA Jam Session Trivia contest.

Additionally, ESPN will broadcast exclusive NBA All-Star Weekend reports on the network's popular news shows directly from the Cisco TelePresence system in Phoenix back to ESPN's studios in Bristol, Connecticut.

Here's the full details:

ESPN and NBA Bring Fans Closer to All-Star Game Action With Cisco TelePresence Technology

Cisco TelePresence Technology Will Be Used to Create an Interactive Experience Between Fans and NBA Players and Legends at NBA All-Star Weekend

NBA All-Star Weekend -- The National Basketball Association (NBA) and ESPN today announced that they will utilize Cisco (NASDAQ: CSCO) TelePresence(TM) technology to create an immersive "in-person" experience that will bring NBA players and legends closer to fans at the NBA All-Star Game in Phoenix this weekend.

Facts:
•    ESPN will broadcast exclusive NBA All-Star Weekend reports on the network's news and information shows, such as "SportsCenter," directly from the Cisco TelePresence system in Phoenix back to ESPN's studio in Bristol, Conn.
•    With the implementation of TelePresence in ESPN broadcast operations, the sports network will be able to deliver a higher level of interactive sports broadcasting for major events happening across the globe.
•    During NBA All-Star, Cisco will deploy two Cisco TelePresence units at the Phoenix Convention Center and one at U.S. Airways Center for the All-Star Game activities. One of the Cisco TelePresence systems will be located directly on the show floor at the All-Star Jam Session allowing fans to interact "face-to-face" with NBA stars from the Convention Center green room and backstage at the arena.
•    Fans will be able to participate in trivia contests and interact with current NBA players and legends, such as the Oklahoma City Thunder's Kevin Durant, Toronto Raptors' Jason Kapono and former Phoenix Suns' legend Dan Majerle, throughout the weekend via the Cisco TelePresence systems at NBA Jam Session.
•    In addition to TelePresence, the NBA will utilize the Cisco® wireless press center for real-time mobile media reporting on multiple All-Star events happening in Phoenix. And as an official technology partner of the NBA, Cisco digital signage, part of the Cisco Digital Media System, will be on-site to provide All-Star programming content and live updates of the NBA Jam Session Trivia contest.

Steve Hellmuth, executive vice president of technology and operations, NBA
"Cisco has been helping the NBA stay connected since 2007 and we're thrilled to extend this interaction to our fans by bringing Cisco TelePresence to the Jam Session show floor. We will be able to provide our fans with unprecedented access to both current NBA players and legends."

Ed Erhardt, president of customer marketing and sales, ESPN
"ESPN is working with Cisco to enhance the NBA All-Star viewing experience for basketball fans. Thanks to Cisco, we'll be able to offer our audience a closer look at the All-Star Game with exclusive interviews via Cisco TelePresence."

Alan Cohen, vice president, enterprise marketing, Cisco "By deploying Cisco TelePresence directly on the NBA Jam Session show floor, we are bridging the gap between athletes and fans, giving basketball enthusiasts a virtual pass to the arena with a unique ability to interact with players in new ways that were not possible at previous marquee sporting events. Building on our relationship with the NBA, we're bringing fans closer to the game, from the boardroom to the locker room."

Related Links:

• Cisco Sports Web Site
• NBA All-Star Weekend Web Site
• ESPN.com NBA All-Star coverage
• Cisco Video - Collaboration and Innovation: Bringing Fans Closer to the Game
• Cisco Video - Houston Rockets Center Yao Ming Using Cisco TelePresence to Field Press Inquiries
• Cisco Videos - The Human Network Effect in Sports
• Cisco Photos - Phoenix Suns Forward Grant Hill Reaches Global Fans with Cisco TelePresence

Here is a preview of the TMC Labs review of Cisco Unified MeetingPlace 7.0, which is scheduled to be published in the March issue of Internet Telephony Magazine. Enjoy!



Cisco Systems, Inc.
Web site: http://www.cisco.com

Pricing:
40 concurrent user licenses (750 users), audio conferencing, includes application server software and media server hardware for voice conferencing - $79,999 ($2000/concurrent user)

100 concurrent user licenses (2000 users), audio conferencing, includes application server software and media server hardware for voice conferencing - $127,999 ($1280/concurrent user)

In both sample pricing scenarios, it also includes 6 concurrent web and 6 concurrent video licenses (customer needs to purchase video blade to use video licenses)

Note: As seen by the two example prices the concurrent user price comes down quickly as the system size grows.
Additionally, the customer would also need to purchase a $12,000 Cisco Media Convergence Servers, which is a standard server running Linux

//////////////////////////////////
RATINGS (0-5)
Installation: 5
Documentation: Not tested
Features: 5
GUI: 5
Overall: A
///////////////////////////////////

Unified communications is all the rage these days, especially when businesses are looking to optimize productivity and reduce costs. But what really is "unified communications"? You might be surprised at the different answers you'd get from various people. Many would simply say it is voice, video, email, and data (Web) collaboration with some business processes or rules applied. At a high-level this is an accurate assessment, but not all implementations of unified communications are the same nor do they all encompass the same communication mediums. Further, some UC systems only work with fellow co-workers and therefore are an island onto themselves when dealing with customers who cannot participate in the unified communications platform for collaborative meetings.

Cisco Systems unveiled a supercharged router called the ASR 9000, which is capable of moving 6.4 terabytes per second of traffic. The router is aimed at service providers with next-generation networks which plan to run bandwidth heavy services such as video, IPTV, mobile broadband, and more. With the explosion of Youtube videos, and other bandwidth-hungry apps, service providers are looking to stay ahead of the bandwidth demand curve. The ASR 9000 hopes to address that need with the ability to support the future "Zettabyte era". According to CRN, "The Cisco Aggregation Services Router 9000 Series (ASR 9000) is designed to be the carrier Ethernet foundation for the "Zettabyte era," said Doug Webster, Cisco's senior director of service provider marketing. According to Webster, Cisco expects IP traffic to reach half of a Zettabyte by 2012."

Cisco's Pankaj Patel, senior vice president and general manager of the Cisco Service Provider Technology Group called and left me a message stating that their new hardware took four years and a whopping $200 million to develop.

The ASR 9000 router is capable of transmitting data at a rate of 6.4 trillion bits per second, and it has 10 times the bandwidth capacity of Cisco's ASR 1000 router.

Pankaj Patel also told the San Jones Mercury Times, "We truly believe consumer IP traffic will more than quadruple by 2012," He said the new router is capable of delivering 200 movies per second or 250,000 MP3s per second.

Price: It's expected to go for around $80,000.

Saw a good article on Enterprise Networking Planet about AutoQoS, a new Cisco IOS command to make provisioning QoS on your router much simpler -- much more plug-n-play. With time-sensitive (latency, jitter) apps such as VoIP, QoS is critical. How simple is turning on AutoQoS? Well, to turn on QoS on your WAN interface, you just type this:

interface Serial0
bandwidth 256
autoqos voip

AutoQoS is a new IOS feature for Cisco routers that Cisco decided to add when it realized it needed to simplify the complexity of QoS for their customers. AutoQoS can be enabled on both WAN links and Ethernet switches to automatically provide VoIP traffic prioritization.

For a more detailed explanation, check out the article written by Charlie Schluting

Fonality is one of the premiere providers of Asterisk-based IP-PBX solutions. Fonality offers three products: PBXtra, trixbox CE (community edition), and trixbox Pro (commercial/reseller edition). trixbox Pro. which is their commercial edition runs on Fonality's "hardened" PBXtra technology, which Fonality claims has 5 thousand installations and over 325 million calls to date. trixbox Pro is a hybrid-hosted solution, which means you get 24/7 monitoring, phone mobility with no NAT traversal issues, and automatic software updates.


                                        trixbox appliance

Ratings Score Installation Documentation Features Usability Performance Overall

trixbox Pro comes in three editions. The trixbox Pro family starts with Standard Edition (SE), which is free.The remaining two editions, Enterprise Edition (EE) and Call Center Edition (CCE), are available at a low monthly cost or for a lifetime fee. TMC Labs checked out Fonality's flagship product, trixbox Pro Call Center Edition (CCE) which has all the features of trixbox Pro SE and trixbox Pro EE, plus additional call center functionality. trixbox Pro Call Center Edition scored very well in my ratings. It's lowest rating was still a very good 4 stars for 'Performance'. The reason for this not achieving 4.5 or a 5 star rating was that their hosted web interface can be occasionally slow.

trixbox Pro CCE is based on Asterisk and includes an easy web-based user interface, web-based voice mail, exportable reporting, click-to-call,  mouse-driven operator panel, Outlook integration, real-time resource graphs, system alerts, auto-card configuring, seamless VoIP trunking, and more. trixbox Pro CCE is designed for companies with 2 - 200 agents and includes ACD and IVR capabilities with unlimited queues, skills-based routing, real-time queue statistics, graphical reports, and web-based recording access.

One of the most powerful features included in trixbox Pro CCE is HUD Pro, a communications software application which features enhanced presence, on-the-fly recording, call barge, call monitor, CRM integration, and one-touch agent login. Each extension has up to 6 icons at the bottom. Depending on your permissions, you can click on one of these icons to call their voicemail, record, barge, email, call their alternate number (mobile phone), or chat.

Here's a screenshot of HUD during an internal extension call.



You'll notice there are different colors to indicate presence and color coding of calls.

Green - Inbound/outbound call
Orange - Queue call
Purple - Intraoffice extension call
Grey - Unregistered

HUD also features drag-and-drop call control, which not only lets you drag calls to someone's extension, but if that person is out of the office, you can drag the call to the mobile phone icon which will transfer the call to their mobile phone. One neat feature is that HUD can launch a Web browser to a custom URL when your extension rings. This can be used to look up inbound callers in your Web-based CRM software or even direct the search query to Google, AnyWho reverse number lookup, etc. HUD Pro also features secure chat for intraoffice instant messaging.

For users that use Outlook Contacts, there is a TAPI plugin that lets you simply right-click on a Contact and initiate a call. They have also extended TAPI so that you can call directly from your Inbox or any other Outlook email folder. What's even cooler is that trixbox Pro takes care of dialing the "9" and it automatically takes your phone off-hook (speakerphone mode) so you don't have to even touch the phone. The off-hook speakerphone mode actually works throughout HUD. So you can also double-click an internal extension from within HUD and your phone will go off-hook automatically. Similarly, you can highlight a phone number anywhere on your computer, and then "drag" that number into HUD and HUD will dial the number. I should mention that currently trixbox Pro supports this off-hook feature on Polycom and Aastra phones.

trixbox Pro has some other interesting tricks up its sleeve. For instance, it has a Firefox plugin called FONcall which automatically highlights a phone number on a web-page. You simply click it and it initiates the call - once again automatically taking your phone off-hook.

Similar to an Outlook toast popup on an incoming email, HUD also displays a toast alert in the lower right of your screen on an inbound or outbound call. This allows you to direct callers to voicemail, record, or other functions without having to open the main HUD interface. The feature-rich HUD Pro client is certainly a competitive advantage Fonality has over many other Asterisk-based solutions. Though, Fonality does offer a free version HUD Lite which has a slimmed down feature-set and which works on most Asterisk flavors. HUD Lite for instance, doesn't have on-the-fly recording, recording of others, log in & out of queues, call barging, call monitoring, and some other features. Thus, the powerful functionality in HUD Pro is a compelling reason for prospective buyers evaluating various flavors of Asterisk.

trixbox Pro supports your traditional telephony features such as auto-attendant, IVR, and voicemail. Similarly, from your desktop phone you get your traditional features such as call parking, call transfer (after a flash hook), and call conferencing. All of these work as expected. trixbox Pro also supports Ring-All (Blast Group) and similarly the ability to intercom page an extension or a group.

For trunk support, trixbox Pro supports analog, T1/E1, and now BRI. The user-friendly web-based administrator supports plug-and-play detection of your telephony hardware, which is typically Sangoma hardware in trixbox Pro. I liked the ease at which I was able to detect and configure the T1/E1 card and the two analog cards in the machine.

Faxing is also supported on trixbox Pro. While faxing on Asterisk-based platforms often gets a bad rap, (due to timing/clock syncing issues) Sangoma has recently built some very good analog hardware to solve this problem. Actually, the developed a simple bridging cable that connects from the T1/E1 card to the analog hardware to keep the timing in sync. Presto, bango! - reliable faxing on an Asterisk-based platform!

trixbox Pro has extensive BLF support, although only for Aastra phones. You can easily drag-and-drop users into your BLF area on any Aastra model with BLF support. Fonality also added automatic detection and support for the Aastra 536M and 560M sidecars to extend the number of BLF keys available on your Aastra phone.

Another key feature is the built-in conference bridges. The 5 built-in conference bridges each support an unlimited number of internal participants and as many external participants as you have inbound phone lines.

Mobility features are very strong in trixbox Pro. Each user can logon to their own personal web control panel and specify rules for how/when/where they are contacted as part of their FindMe feature (see screenshot below). FindMe supports presence detection (via HUD) to know when you have walked away from your desk and thereby ring your cell phone. Further, it features a "white list" to only allow specific people to access "findme", as well as a VIP list (spouse, important contacts) that can reach you regardless of the schedule or your HUD presence status. Very useful feature to help stay in touch with your important contacts while respecting the times you don't wish to be contacted.

Part of FindMe, the Boomerang feature allows you to send a call that has been forwarded to your cell phone right back to any extension on your PBX. Simply press some touch-tones on your cell and the call can be redirected to your assistant or back to your own desk. You can also record calls on your mobile using Boomerang - a powerful feature. Call screening is included and one of my favorite features. The caller is prompted for their name and once again you have the choice to accept or reject the call.

Telecommuters/Home workers Support
Telecommuting support in trixbox Pro is very good. trixbox Pro's hybrid-hosted approach means no more pesky VoIP over NAT firewall issues. I was able to take an Aastra phone I auto-provisioned in the office home with me, connect to my home broadband connection, and simply change the DNS setting on the phone to the external DNS entry of the trixbox server and voilà, I was able to make & receive calls to my extension. No need to poke any holes in the corporate firewall or my home firewall. Nice and simple.

Features:

• Outlook Integration
• Voicemail
• Voicemail-to-Email
• Hot Desk
• Music-on-Hold
• Scheduler
• Night Mode New!
• Custom CTI (AGI)
• Analog & IP Phones
• Call Forwarding
• Name Directory
• DIDs
• Unlimited VoIP Accounts
• PSTN Fallback
• Branch Office Support
• Web-based Control Panel
• Powerful Reporting
• Hands Free Auto Phone Provisioning
• FAX Support
• BLF Support
• BRI Detection
• E1 Support
• Live Backup Server
• Multiple Deployment Management
• Conference Bridges
• Routing by DIDs
• Paging / Zone Paging
• Intercom / Zone Intercom
• Voicemail Groups
• Advanced Call Forwarding
• Call Return
• Call Out
• Custom Caller IDs
• SMS/Pager Voicemail Notify
• Alerts & Notifications
• Trunks Status Pages
• Real-Time System Graphs
• FindMe
• Boomerang Mobile Integration
• Call Screening
• Music-On-Hold (Unlimited)
• Historical System Graphs
• Unlimited Call Queues
• Full Featured A.C.D.
• Skills-Based Routing
• Graphical Queue Reports
• Barge Report
• Agent Call Recording
• Agent Variable Log-off
• Agents on Cell Phones
• Agents Shared across Sites
• Real-Time Queue Stats

HUD features:

• Operator Panel (w/ BLF)
• Call Parking Area
• Drag & Drop Call Control
• Color-Coded Call Status
• Drag & Drop to Voicemail
• Extension Sorting
• Enterprise Instant Messaging
• Outlook Integration
• Presence Management
• Click-to-Call Mobile Phones
• Click-to-Email
• Desktop Alerts
• Interactive Desktop Alerts
• Group & User Permissions
• Extension Grouping
• Extension Search
• Extension SearchQuickMenu
• Shortcuts (Hotkeys)
• On-the-Fly Recording
• Queue Status
• Agent Login/Logout
• Call Barging (active)
• Call Monitoring (passive)
• Web Access to Recordings
• Advanced CRM Integration

Some important new features in trixbox Pro 2.0 worth highlighting:
First, calendar-based scheduling has been added allowing you to have your call menu do something specific, such as special holiday greetings. trixbox Pro has had very good auto-provisioning already, but they've improved it in 2.0. I was able to connect several Aastra and Polycom phones on our network and trixbox Pro auto-detected them and auto-assigned them an extension in sequential order. Hands free phone auto-provisioning is supported on all supported Aastra models and Polycom models with firmware 2.2 and above.

Resellers will especially like the single-screen management for all of their customers. From one Admin web interface you can switch between installations with two clicks of the mouse in the lower-right corner of the Admin Panel.

Room for Improvement:
The call recordings (screenshot of interface below) within the web-based interface should have a memo text field to allow users to add recording details, such as caller's name, topic discussed, etc. If you keep a lot of recordings, this will make it easier to reference them in the future.

I'd like to see standard-based videoconferencing support in HUD Pro. If Counterpath can offer a slick videoconferencing app (eyeBeam softphone) based on SIP and other industry standards, then surely so can Fonality. In addition to video, perhaps collaboration capabilities (WebEx, Microsoft Live Meeting) would be a nice addition. This would negate the need for a separate collaboration platform, the associated licensing fees, and duplication of the same employee information which must also be maintained due to employee turnover.

One last suggestion would be to email the call recordings automatically, similar to the voicemail-to-email feature. You can of course access the recordings via the web and download & save to your local PC, but an automatic email option would be nice.

Conclusion
I was very impressed with the ease-of-use of the admin interface, and I especially liked the strong mobility features. Users will like the web-based visual voicemail and voicemail-to-email features. The web-based GUI is one of the best you'll see on any Asterisk-based platform and it makes extensive use of AJAX and tool-tips. Lastly, HUD's motley of features, including desktop call control, presence, and on-the-fly recording make trixbox Pro a compelling choice when deciding which IP-PBX to purchase.

Perhaps the only caveat with trixbox Pro as compared with other Asterisk-based solutions is the trixbox pricing. Many Asterisk-based solutions are extremely inexpensive, some under $1000. trixbox Pro does offer a relatively inexpensive monthly option. For instance, for trixbox Pro Call Center Edition (CCE) that I tested, it's $11.39/month per extension for 26-50 extensions. However, the lifetime fee is $159.99/month per extension which works out to be $14,259.50 for a 50 extension IP-PBX. That's not 'terribly' expensive, but it is more than some competing Asterisk-based solutions, though still much less expensive than many Nortel, Avaya, or Cisco systems.

I'm sure Fonality would argue their main competitors are not other Asterisk solutions but the "Big 3" (Avaya, Nortel, Cisco). Further, in my past discussions with Fonality, they've told me that they believe they add a lot of value to the "core" Asterisk that gives it a much stronger feature-set than other Asterisk-based systems. In testing trixbox Pro I would agree that it has many features I have not seen in many other Asterisk-based systems, including HUD Pro, call screening, call recording (some others do have this), strong call center functionality (queues), easy-to-use web-based admin, etc.

I recently saw a demo of Digium's latest version of Switchvox down at Digium's headquarters and did notice there are features in Switchvox that trixbox Pro doesn't have, like Web 2.0 features. I plan on doing a review on Switchvox in the near future. It'll be interesting to compare the two. Overall, I think trixbox Pro is one of the most feature-rich IP-PBXs I've reviewed and I would not hesitate to recommend it to companies looking for an easy-to-use and easy to maintain IP-PBX.