Free Live Agent 411 Directory Assistance vs. Automated

Tom Keating : VoIP & Gadgets Blog
Tom Keating
CTO
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Free Live Agent 411 Directory Assistance vs. Automated

We've all heard the wisecracks about the quality of Voice over IP, "Honey? What was that? You're breaking up. Very choppy. Damn VoIP!" and certainly we've all experienced issues when talking to a speech-recognition powered auto-attendant. Neither is 100% fool proof. Speech recognition accuracy is even worse when talking on your cell phone, or via speakerphone, but I wonder how well speech recognition would work on a noisy, busy city street while attempting to get automated (speech-rec) 411 directory assistance? That's a damn good question, that the folks at 1-800-411-SAVE seem to have answered with this somewhat funny promo video. The giveaway punchline is that a "live" human agent is better than an automated speech-rec 411 directory assistance service. Obviously a slap down of 800-GOOG411 (Google's 411 automated service), and other free speech-rec 411 directory services.


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