VoIP

VoIP news, trends, and opinions, VoIP reviews. Covering Asterisk, Cisco, Grandstream, Polycom, Microsoft, Vonage, Packet8, etc.

Top 50 Technology Blogs

September 26, 2011

eCollegeFinder just came out with their list of the Top 50 Technology blogs. Esteemed sites such as All Things Digital, Chip Chick, DVICE, Engadget, Macworld, Network World, and yours truly, my VoIP & Gadget blog made the list.

I received an email from an eCollegeFinder representative informing me about this award. Excerpt: "Congratulations!

Posted in Gadgets, Internet, Mobile Phones, News, TMCnet, Technology and Science, VoIP, Wireless

Apple iPad - Your Next Desktop Phone?

September 22, 2011

I've been thinking about how the Apple iPad could really disrupt the VoIP space and become your next desktop phone. Think about the impact to companies such as Cisco, Polycom, Aastra, snom, Grandstream, and others. While these companies do offer low-end IP desktop phones, they have higher margins on the high-end large color screen IP phones that sport advanced features like RSS feeds (weather, news), collaboration, and video conferencing.

Take for instance the Aastra BluStar media phone, which sports a 13" touch screen that achieves true HD 720p video conferencing at a rate of 30 fps or the Polycom VVX 1500, which sports a a 7" color touch-screen and 2MP camera. Both IP phones are over $650, while the latest iPad 2 can be had for $450 (16GB model).

Posted in Apple, Gadgets, ITEXPO, Mobile Phones, PDAs & Handhelds, SIP, Skype, TMCnet, Unified Communications, Video Conferencing, VoIP, Wireless

Madison Cain, Daughter of Journey's Jonathan Cain, uses Skype for Vocal Teaching

September 21, 2011

Madison Cain, 17 year old daughter of legendary Journey keyboardist and song writer Jonathan Cain apparently works with a vocal teacher via Skype to improve her singing skills. Score another useful feature for Skype! I knew Skype was used for teaching others how to speak other languages, but didn't know the "universal" language of music was also taught via Skype. You would think that the acoustics would be different speaking into a microphone which is then transmitted over VoIP to a vocal teacher wouldn't be as accurate as the vocal teacher being there in person.

Then again, sometimes a room's acoustics can "hide" weaknesses in a singer's voice, especially if they are a loud singer with the sound bouncing off the walls.

Posted in Home Entertainment, Skype, Unified Communications, Video Conferencing, VoIP

New! Plantronics MDA200

September 20, 2011

Plantronics is launching a new line of devices designed to help companies migrate from traditional desk phone-only usage to a unified communications (UC) infrastructure, including a new a multi-device adapter, the MDA200, as well as corded and wireless USB adapters.

The goal of these Plantronics "UC Enabler" products is to leverage your existing investment in traditional voice communications, such as desk phones, headsets and audio communication devices. The MDA200 is a multi device switcher that instantly turns any corded or wireless USB headset into a multipoint headset. The MDA200 lets you answer, end, hold and switch between calls from any connected device with a press of a button. It supports Bluetooth and DECT wireless headsets.

MDA200 Wired USB headset configuration to deskphone & USB to PC

The goal of the MDA200 is so that you can use your existing corporate desktop phones, headsets, and even softphone applications, while also enabling the employee to use their existing personal or corporate-issued) Bluetooth headset paired to their mobile device.

Posted in Computer Hardware, Gadgets, Headsets, Mobile Phones, News, TMCnet, Unified Communications, VoIP, Wireless

XSS Exploit in Skype Lets Hackers Steal iPhone Address Book

September 20, 2011

If you are using Skype for iPhone or iPod Touch, your Address Book can be compromised and stolen using a simple chat message. It leverages a Cross-Site Scripting vulnerability within the "Chat Message" window in Skype 3.0.1 and earlier versions for iPhone and iPod Touch devices.

How does it work? Skype does not properly encode the incoming users "Full Name", allowing an attacker to encode malicious JavaScript code that runs automatically when the victim views the chat message, thereby giving the attacker access to the user's file system. Apple iOS does offer some protection via a sandbox to prevent access to the core operating system's critical files.

Posted in Apple, Mobile Phones, Skype, Unified Communications, VoIP, Wireless

CosmoCom and Telesphere Announce Partnership at ITEXPO

September 14, 2011

Contact centers looking for a comprehensive hosted voice, email and chat solution will be happy to learn that Telesphere, a Cloud Communication Service provider today announced a relationship with CosmoCom. CosmoCom is one of the early pioneers of cloud-based contact center solutions and certainly one of the leaders in this space. CosmoCom has won multiple TMC Labs Innovation Awards, including an award way back in 2002.

Telesphere's relationship with CosmoCom provides businesses and contact center operators with a portfolio of hosted contact center applications and advanced tools including:

Email, VoIP and chat, all of which can be captured and archived for training and follow up.
Skills-based routing so customers are routed immediately to the correct agent group.
Cradle-to-grave reporting, enabling businesses and contact centers to track every interaction for every customer.
An intuitive, graphical call-flow designer, which eliminates the need for special coding skills to create and modify call flows.
A 100 percent Web-based design, eliminating the need for client software.
The ability to bolt on third-party reporting tools.
Support for whisper and DNIS.

CosmoCom will demonstrate the new interaction management suite at Telesphere's ITEXPO booth, No. 837.

"Powered by CosmoCom, Telesphere's new, completely cloud-based contact center solution enables businesses and contact center operators to implement advanced tools quickly and without the need for a six-figure investment in premises-based hardware and software," said Sanjay Srinivasan, Telesphere CTO.

Posted in Call Center and CRM, ITEXPO, TMCnet, Unified Communications, VoIP

ITEXPO Austin, Texas - Day 1 Photos Slideshow

September 13, 2011

Below is a slideshow of photos for ITEXPO. It is updated throughout the show and currently has photos from Day 1, which is still going. Photos from keynotes, conferences, registration and others spaces can be seen.
(via Rich Tehrani)

Posted in ITEXPO, Unified Communications, Video Conferencing, VoIP, Wireless

magicJack Plus Update

September 12, 2011

Here are some updates for the magicJack Plus, which I recently reviewed.

The magicJack Plus will be officially available this week on www.magicJack.com and will be available in major retailers before the holidays.

Other important updates:

Number porting capability will be included.
The magicJack Plus will be sold for $69.95 but all current users of the original magicJack will be able to upgrade for only 50% of that cost for 60 days. This will include the device and first year of service.
Renewal will remain at the $29.95 annual rate. This is an increase from what it has been in the past. It was always 19.95 before, now it will be $29.95.

Posted in TMCnet, VoIP

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