According to the report, “The VoIP service market weathered the economic turmoil of the last couple of years, and, with increasing customer adoption, reached $49.8 billion in 2010 (compared to $34.8 billion in 2008). While the residential services segment remains the largest of the market at 69% of total revenue, business VoIP services are growing at faster rates; a notable example: SIP trunking had a breakout year with 143% revenue growth in 2010,” notes Diane Myers, directing analyst for VoIP and IMS at Infonetics Research.
VoIP SERVICES MARKET HIGHLIGHTS
- Infonetics Research forecasts the combined business and residential/SOHO VoIP services market to grow to $74.5 billion in 2015
- Managed IP PBX business VoIP service revenue is expected to more than double from 2010 to 2015
- NTT of Japan retains its leadership as the world's largest residential VoIP service provider, followed by Comcast and France Télécom
- The fastest growing segments of the VoIP services market are SIP trunking and hosted UC telephony
- The number of residential VoIP subscribers increased 19% in 2010 to 157 million worldwide
- Based on healthy demand for cloud-based services, the number of seats for IP Centrex and hosted UC services grew 20% in 2010
Infonetics' VoIP and UC Services and Subscribers report, published twice per year, features an IP Centrex Provider Tracker and provides worldwide and regional market size, forecasts, and analysis of residential/SOHO (small office, home office) VoIP services, business VoIP and UC services, and VoIP subscribers. Business voice services tracked include managed IP PBX services, hosted VoIP and unified communication (UC) services (IP Centrex by business size, UC applications, UC telephony), and IP connectivity services (VoIP VPN/IP access, SIP trunking, IP integrated access). Regions tracked include North America, EMEA (Europe, Middle East, Africa), Asia Pacific, and Central and Latin America (CALA).
Consumer VoIP subscriber market share is provided for AT&T, Cablevision, Charter, Comcast, Cox, Embratel NetFone, France Télécom, KDDI, LG Dacom, LibertyGlobal, NTT, ONO, Optus, Rogers, SFR, SK Broadband, SoftBank, Tele2 Netherlands, Telecom Italia, Time Warner Cable, Vonage, and many others.