ITEXPO

ContactQ Enhances Asterisk's Call Center Functionality

February 4, 2009

ContactQ is a new call center application server created by Braxtel Communications designed to run on Asterisk that brings advanced call center functionality to the Asterisk platform. Their aim is to handle any sort of contact method and put it into their advanced multi-media queue. For instance, they plan on queuing video calls, text messages, web callbacks, and of course regular calls. ContactQ is a fully featured multi-media skills based routing ACD.

Posted in Asterisk, Call Center and CRM, ITEXPO, Unified Communications, VoIP

Minuteman Aims for UPS Comeback in 2009

February 3, 2009

I met with Bill Allen, Director of Marketing for Para Systems, Inc. at ITEXPO and he was very high on the prospects for Minuteman UPS products for 2009. Although Minuteman isn't as large as APC, they make very good products. He mentioned that Minuteman UPS products have new extended run-time battery packs that are "battery packs on steroids." He pointed out that competitors offer extended run-time battery packs, but they didn't seem to focusing on them and he said Minuteman's extended battery packs have longer runtimes.

He also boasted that Minuteman battery packs and the UPS itself both some with a 3 year warranty. No other UPS manufacturer offers a 3 year warranty on their batteries and always had the longest warranty.

Cost is also an important consideration when choosing a UPS.

Posted in Accessories, Computer Hardware, ITEXPO

OCS 2007 R2 Online Labs

February 3, 2009

A new website ocsforum.com aims to offer a hosted OCS 2007 R2 lab environment for online training and learning. According to Tom Cross, CEO of TECHtionary.com, "OCS-Office Communications Server R2-Release 2 Labs are intended to provide specific "personal training" on specific OCS topics and allow users to test concepts, ideas and strategies in a non-production environment."

Tom told me he plans on adding SIP gateways to the hosted environment to enable PSTN termination for a more realistic testing lab environment.

Tom Cross runs the popular OCS 2007 training classes at ITEXPO. He told me the Miami ITEXPO classes are larger than the previous show in Los Angeles, demonstrating increased interest in OCS 2007 training.

If you're interesting in playing with OCS 2007 R2, but don't want to spend the time installing and and configuring the various server components, heads on over to ocsforum.com.

Posted in ITEXPO, Microsoft, Unified Communications, VoIP

VoiceGear SkyBridge at ITEXPO

February 3, 2009

IndustryDynamics' VoiceGear SkyBridge is a Skype-to-PBX product that works with analog and VoIP PBX systems and connects them with the Skype network. I stopped by their booth at ITEXPO to learn more. They told me that SkyBridge supports up to 60 Skype accounts and up to 4 simultaneous Skype channels. They demonstrated the web interface used to provision Skype accounts and other settings.

Posted in ITEXPO, Linux, SIP, Skype, VoIP

D2 Technologies Demos reference design for WiMAX mobile phones at ITEXPO

February 2, 2009

D2 Technologies is demonstrating a complete reference design for WiMAX mobile phones at ITEXPO. D2's mCUE communications user interface claims to be the industry's first turnkey software solution for quickly delivering mobile WiMAX devices to market

D2 Technologies, a market leader in embedded IP communications software platforms, today announced that private demonstrations of the industry's first complete reference design for the creation of WiMAX mobile phones are available at ITEXPO East 2009 in Miami, Florida from February 2-4, 2009.

Built around the company's breakthrough mCUE converged communications client, the reference design provides manufacturers with a powerful turnkey software solution for quickly developing and delivering WiMAX handsets and similar portable devices to market. The reference software implementation is running on a dual-mode mobile platform running Linux on a Texas Instruments OMAP-based processor; this version is available immediately, with additional implementations on the Google Android and Microsoft® Windows® CE/Mobile platforms coming in the second quarter of 2009.

ITEXPO attendees as well as those attending the 4G Wireless Evolution Conference collocated with ITEXPO East, can arrange for a first look at the WiMAX mobile phone reference design utilizing D2's mCUE by contacting the company during the show.

"The industry is pouring tremendous resources into the creation and delivery of a WiMAX infrastructure, and manufacturers will need a fast and cost-effective way to develop mobile devices that take advantage of the greater bandwidth, range and other benefits of this technology," said Doug Makishima, vice president of marketing and sales at D2 Technologies.

Posted in Android, ITEXPO, Unified Communications, VoIP, Wireless

VoIP using Microsoft Silverlight

February 2, 2009

VoIP using Microsoft Silverlight has just been accomplished for the very first time. I'm pretty busy at ITEXPO so I don't have time to test this, but wanted to share an email that Founder & CEO of TringMe, Yusuf Motiwala sent me. Apparently, he had to utilize a workaround to get around the lack of mic support in Silverlight.

Email from Yusaf:

Just wanted to let you know about a first ever demonstration of VoIP/Telephony over Microsoft Silverlight platform at:

http://tringme.com/silverlightdemo/

It demonstrates the ability to make a call directly from the Microsoft Silverlight applications. To try it out, just enter a phone number and click on "Call Now" button.

Posted in ITEXPO, Microsoft, TMCnet, VoIP

Switchvox SMB 4.0 launches at ITEXPO

February 2, 2009

I just got into Miami for ITEXPO headed to the convention center around 12pm and I've already learned some exciting news launching at the show. Digium has released Switchvox SMB 4.0 with some new Unified Communications features. Matthew Nickasch, a writer for Considering Convergence on NetworkWorld.com covers the news extensively in his ITExpo East Kicks Off with Big Switchvox News article.

Off the bat I noticed the video phone support with support for H.263 and H.264 codecs. Another interesting new feature is XMPP support for a private chat server.

Posted in Asterisk, ITEXPO, Polycom, TMCnet, VoIP

Microsoft Response Point SP2 launches + review

February 2, 2009

At ITEXPO in Miami, Florida, Microsoft has just launched Response Point SP2, the latest version of their IP-PBX. Microsoft sent me a sneak peek of the SP2 beta code in January to check out. I've reviewed the Microsoft Response Point system in the past and have been impressed with how easy it is to setup and install and I like the speech-recognition functionality that is built-in. With SP1 Microsoft added some sorely needed features.

Posted in ITEXPO, Microsoft, SIP, VoIP

Ready for ITEXPO?

January 26, 2009

With ITEXPO just one week away, Rich has a good roundup of some of the happenings going on at Internet Telephony Conference & Expo taking place in Miami, Florida. Aastra, Adtran, Dialogic, Digium, and Microsoft are just some of the companies exhibiting at the show. And don't forget Digium Asterisk World is co-located with ITEXPO!

Several prominent VoIP bloggers will be there, including Andy Abramson, Dan York, Jon Arnold, Ken Camp, Greg Galitzine, Rich Tehrani, and of course, yours truly. I'm sure there are others as well, but I'd have to check the press registration list and I'm pretty busy today.

Hope to see you in Miami!

Posted in ITEXPO, SIP, TMCnet, Unified Communications, VoIP

<strike>5</strike>6 Reasons to Attend Digium Asterisk World in Miami

January 13, 2009

Bill Miller over at Digium today blogged 5 reasons why you should attend Digium Asterisk World in Miami taking place just a few short weeks away from February 2nd-4th, which is co-located with TMC's Internet Telephony Conference & Expo (ITEXPO).

Left-to-right clockwise: Steve Sokol, John Todd, Russell Bryant, Dave Rodriguez (TMC), Greg Galitzine (TMC), Jane Brooks, Tom Keating (TMC), Bill Miller

Bill forgot to mention another important reason - all the networking and meeting with industry insiders at ITEXPO, which also includes eating at great restaurants and fun dinner reception parties at the show. Now, the picture above isn't from ITEXPO - it's my visit to Digium's offices - but it may as well have been from ITEXPO since we always go out to fantastic restaurants with major VoIP vendors to discuss the IP communications industry and meet the people who design/engineer or market VoIP products and services.

While there is plenty of important business to be had at ITEXPO, I find that I acquire some of the best information at these dinner parties where I meet industry heavyweights in a more relaxed atmosphere. I've pried some NDA information from some vendors after they've had a few beers.

I'll have to remember to snap a few photos at this upcoming ITEXPO at the various after-show functions & parties.

Posted in Asterisk, ITEXPO, TMCnet, Unified Communications, VoIP

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