Tom Keating : VoIP & Gadgets Blog
Tom Keating
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ITEXPO

TMC & Digium Partner for Digium|Asterisk World at ITEXPO

October 6, 2008

I've had some big news I had to keep under wraps until today. My company, Technology Marketing Corporation (TMC) and Digium, the Asterisk Company, today announced that they have partnered to host Digium|Asterisk World™ during INTERNET TELEPHONY Conference & EXPO East 2009 in Miami, Florida. Having ITEXPO host Digium|Asterisk World is a huge win for TMC and further cements TMC's ITEXPO as the most preeminent VoIP and IP communications show. In fact, I recently came across this quote from Phonevite, "With the demise of the VON Show, the Internet Telephony Conference & Expo (aka ITEXPO) is now regarded as the biggest and most eminent show in the VoIP industry."

Digium|Asterisk World at ITEXPO will be the conference that addresses "Everything Asterisk" for business users, resellers and executive decision-makers.

HUD 3.0 for trixbox CE and any other Asterisk IP-PBX!

September 23, 2008


I spoke with Kerry Garrison last week at ITEXPO and he gave me a news scoop that Fonality would soon offer the HUD 3.0 Unified Communications client for the open source trixbox CE Asterisk-based platform. trixbox CE is one of the most popular Asterisk distributions. I recently commented in my trixbox Pro review (paid version),"The feature-rich HUD Pro client is certainly a competitive advantage Fonality has over many other Asterisk-based solutions." As such, offering HUD 3.0 for trixbox CE is a major move by Fonality.

In fact, Kerry told me that once HUD has been ported to trixbox CE, the new HUD will work not only on trixbox CE but should also work other Asterisk flavors, i.e. Switchvox, PBX in a Flash, Voiceroute, etc.


Fonality Targets Call Centers with Advanced Call Center Features

September 18, 2008


I met with Fonality CEO Chris Lyman at ITEXPO and he gave me a demo of HUD 3.0, which includes some very advanced call center features. HUD 3.0 now not only displays the queues, but it lets you drag-and-drop individual queues off the main HUD client onto your Desktop allowing managers & agents to focus on specific queues of interest. The new version features important statistics such as abandonment rate, ASA (average speed of answer), and more. You can see all of your agents in a particular queue and they are color coded to indicate their status (on internal call, on queue call, etc.)

One critical feature is that if a call is not being answered, it immediately broadcasts a toast popup window to all the agents in the queue and allows an agent to take the call before it is abandoned.


ITEXPO West 2008 Best of Show Winners

September 18, 2008

It's been a great ITEXPO - perhaps the best West Coast show we've had, especially when you consider the economic turmoil. It's worth sharing the companies and their products that were just awarded "Best of Show" at TMC's Internet Telephony Conference & Expo.
 
Best Service Provider Solution
Ring Carrier
TelcoBridges
IntelePeer
 
Best Large Enterprise Solution
Instant Solutions
MobileMax
 
Best SMB Solution
8x8
Quintum
Epygi
 
Best Consumer Offering
Phonevite
 
Best Development Tool
Sangoma
Apex Voice Communications
Touchstone Technologies
 
Most Innovative Solution
i2Telecom
Oaisys
PhoneFusion
 
Best Booth
WBS Connect
Mitel
 
Best of Call Center 2.0
VocalCom
Syntellect
CosmoCom
 
Best of Open Source
Digium
Fonality
Pactolus
 
Editors' Choice
SIP Print
KnoahSoft, Inc.
Volt Delta
 
"These companies are pioneers and their products represent the cream of the crop in VoIP solutions," said Rich Tehrani, president and group editor-in-chief of TMC. "As the event grows, selecting Best of Show winners each year becomes more and more difficult as the solutions displayed on the exhibit floor become more and more impressive."
 
Tehrani continued: "Every product is worthy of distinction, therefore you can rest assured that the companies and products on the list this year represent truly outstanding achievement in IP telephony."



















































ITEXPO West 2008 a Resounding Success

September 18, 2008

Some great news from TMC about our IP communications conference & expositions (ITEXPO) taking place this week that I thought I'd share. The show is still going on, with today being the last day. Yesterday's exhibit hall attendance was tremendous as seen by some photos I snapped and posted yesterday. I had some great meetings or saw many important VoIP companies, including Asterisk/Digium, CosmoCom, Fonality, Microsoft, Packet8, PIKA, Skype, and more.

ITEXPO Live Video Streaming!

September 17, 2008

This blog entry will show live video streaming (via my Windows Mobile 6.1 phone's camera) of various ITEXPO events, including keynotes, receptions, and of course the exhibit hall. I'm going to broadcast starting at 3:30pm PT (6:30 ET) when Skype's Jonathan Christensen and Microsoft's Xuedong Huang and Sonus Network's Vikram Saksena will be keynoting. So if you couldn't make it to ITEXPO, you'll at least be able to see the keynotes in just a few hours.

I'll also livecast the show floor when it opens. I'm going to "future date" this post so it stays on the very top of my blog's home page.

Zeacom News

September 17, 2008

Zeacom, a provider of Unified Communications (UC) solutions for the small-to-medium sized business market, is showcasing its new Executive Mobile module at ITEXPO, which is part of Zeacom Communications Center (ZCC) 5.1. Claiming more than 2,500 enterprises worldwide, Executive Mobile gives end-users advanced UC functionality on their smart phone or other handheld device with support for Blackberry and Windows Mobile. Zeacom President, Ernie Wallerstein demo'ed the platform in the ITEXPO press room and I was pretty impressed.

Executive Mobile gives individuals the ability to manage their presence and availability status from their mobile. All functionality currently available on the desktop (single mailbox, presence profiles and directory) will be available on Blackberry and Windows Mobile devices.

Zeacom President, Ernie Wallerstein, believes that executives in today's hyper-competitive global marketplace must have access to this critical functionality.



HUD3 Launches

September 17, 2008


Apparently, Fonality has decided to launch HUD3 (also called HUD 3.0), the latest version of their latest communications client at ITEXPO. I was aware HUD 3.0 was coming soon, but did not know it was launching at ITEXPO until I saw T-Shirts being worn by fellow TMC team members in the registration area with HUD3 written on them. I used my top secret security clearance badge   to get into the off-limits exhibits area, which was still in the setup phase. I went over to the Fonality booth to see if I could confirm if HUD3 was launching and sure enough their booth display announces HUD3.

I guess Chris Lyman decided ITEXPO was the best place to announce the news.


VoIP is Dead, Long Live VoIP!

September 17, 2008

In case you missed Skype General Manager for Voice & Video Jonathan Christensen's ITEXPO keynote, you can check out my mobile phone video phone recording here. In the keynote, Johnathan made a bold statement - "VoIP is dead". Specifically Jonathan said, "The title of my talk is: 'VoIP Is Dead.' So, maybe a little bit of controversy about that, but as I said, let's work through it." TMCnet's Michael Dinan has a good summary of the keynote here.

Of course, VoIP isn't really dead, as can be demonstrated by the 175 exhibitors at ITEXPO, and the plethora of research reports that shows VoIP is growing very rapidly. What Jonathan is attempting to point out in a somewhat sensational manner is that VoIP - or voice over IP will become less important as video over IP and unified communications grows.

Microsoft Response Point Adds T1 Support and SIP Trunking Service Providers

September 17, 2008


Today at ITEXPO, Microsoft will announce a few more SIP trunking service providers that come pre-configured in the Response Point unit making it virtually plug-and-play when selecting a SIP trunking service provider. At ITEXPO Microsoft will announce they are adding NGT, Cbeyond, and Junction Networks. In addition they are also adding support for broadband VoIP service provider Packet8, as well as Bandwidth.com, a provider of Internet and managed services, including SIP trunking.

At ITEXPO Microsoft will also announce that they will be supporting the ClearOne IP conference phone (MAX IP Response point), what Microsoft told TMCNet they consider one of the best quality IP conference phones out there.


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