ITEXPO

Digium Gamechanger! Launches D40, D50, & D70 IP Phones

February 1, 2012

Today, at ITEXPO, the premiere communications event, Digium launched a line of IP phones that work in conjunction with their Asterisk and Switchvox solutions. This truly could be a gamechanger, since Asterisk is a popular IP-PBX solution that popular 3rd party phone vendors such as Aastra, snom, and Polycom offer products for. This move by Digium and the impact on these phone vendors could be quite interesting. This reminds me of 2008 when Aastra, a traditional IP phone manufacturer decided to offer a full-fledged IP-PBX based on Asterisk, called AastraLink. As I said during the AastraLink 2008 product launch:

Aastra Telecom has entered the IP-PBX game with the AastraLink Pro 160.

Posted in Asterisk, ITEXPO, TMCnet, Unified Communications, VoIP

Spam Soap - The MSP-Friendly Cloud-based Messaging Service Provider

January 31, 2012

At ITEXPO, I met with Eric Pinto, sales engineer from Spam Soap, a cloud-based messaging service provider. Founded in 2002, back in the early cloud days, Spam Soap pioneered the use of the MX record email filtering model. Today, Spam Soap has thousands of customers worldwide using a range of cloud-based messaging services, including, anti-virus filtering, anti-spam filtering, preserving business continuity, protecting confidential information, and ensuring regulatory compliance.

They currently have 900 channel partners and are very much channel-centric and leverage Managed Service Providers (MSPs). They'll point direct end-users that come to them to a MSP.

Posted in Cloud, ITEXPO, Internet

Zultys MX Release 7.0 Unified Communications Release Adds Android Support

January 31, 2012

At ITEXPO in Miami, Zultys today announced their latest UC software offering mobility features for Android, call center enhancements, and third-party CRM integrations. The latest major firmware release for the MX platform, MX Release 7.0 Unified Communications Software is a secure, all-in-one SIP-based IP phone system that is highly scalable and highly customizable. This version also includes enhancements to SIP security.

Zultys introduced Zultys Mobile Communicator for iPhone and Blackberry users in MX Release 6.0.

Posted in ITEXPO, SIP, TMCnet, Unified Communications, Video Conferencing, VoIP

Pumped for StartupCamp5's Fast-paced Startup Pitches

January 24, 2012

I'm headed out to ITEXPO East, taking place next week from January 31 through February 3, at the Miami Beach Convention Center, in Miami, Florida. One of the the items of my must-see list is StartupCamp5 Comm Edition, collocated with ITEXPO East. I'm pretty pumped to see this, especially since at StartupCamp4, Internet / Ethernet legend Bob Metcalfe gave a phenomenal keynote, which was very well received. You can see his keynote here:

During the keynote Bob had some kind words to say about Apple's Steve Jobs, before Steve Jobs passed. It was obvious from Bob's emotions that he knew his friend Steve had limited time left.

Posted in ITEXPO, Internet, TMCnet, Technology and Science, Unified Communications, VoIP, Wireless

Asterisk Hack Post-mortem

January 10, 2012

Having your production Asterisk-based phone system hacked is no fun, as I have learned from first-hand experience over the past few days. Even the best of IT administrators taking ever security precaution in the book dreads the day their critical server gets hacked. You hope you've done everything possible to stop your servers from being hacked, but you are never 100% sure. There is always some hacker smarter than you, but more importantly, smarter than the best security practices you put in place.

Posted in Asterisk, ITEXPO, Linux, SIP, Skype, TMCnet, VoIP

Google to Keynote at Super WiFi Summit in Miami

January 3, 2012

TMC's ITEXPO has had its fair share of high-profile keynoters, including Skype co-founder Niklas Zennstrom, Bob Metcalfe, former FCC Chairman Kevin Martin, former FCC Chairman Michael Powell, former HP Chair Carly Fiorina, Digium / Asterisk founder Mark Spencer, and of course TMC's very own Rich Tehrani on multiple occasions. We've also had representatives from Microsoft, Cisco, Yahoo, Avaya, Nortel, Polycom, and other telecom / wireless heavyweights. Now in 2012 TMC lands a Google keynoter! Google will keynote at ITEXPO's co-located Super WiFi Summit.

Richard S. Whitt is Director and Managing Counsel for Telecom and Media Policy for Google Inc. In that capacity, Rick is responsible for Google’s strategy and advocacy on all wireline, wireless, and media matters before the Federal Communications Commission, other Federal agencies, and the U.S.

Posted in Asterisk, Avaya, Cisco, Google, ITEXPO, Nortel, Skype, Technology and Science, Wireless

Apple iPad - Your Next Desktop Phone?

September 22, 2011

I've been thinking about how the Apple iPad could really disrupt the VoIP space and become your next desktop phone. Think about the impact to companies such as Cisco, Polycom, Aastra, snom, Grandstream, and others. While these companies do offer low-end IP desktop phones, they have higher margins on the high-end large color screen IP phones that sport advanced features like RSS feeds (weather, news), collaboration, and video conferencing.

Take for instance the Aastra BluStar media phone, which sports a 13" touch screen that achieves true HD 720p video conferencing at a rate of 30 fps or the Polycom VVX 1500, which sports a a 7" color touch-screen and 2MP camera. Both IP phones are over $650, while the latest iPad 2 can be had for $450 (16GB model).

Posted in Apple, Gadgets, ITEXPO, Mobile Phones, PDAs & Handhelds, SIP, Skype, TMCnet, Unified Communications, Video Conferencing, VoIP, Wireless

CosmoCom and Telesphere Announce Partnership at ITEXPO

September 14, 2011

Contact centers looking for a comprehensive hosted voice, email and chat solution will be happy to learn that Telesphere, a Cloud Communication Service provider today announced a relationship with CosmoCom. CosmoCom is one of the early pioneers of cloud-based contact center solutions and certainly one of the leaders in this space. CosmoCom has won multiple TMC Labs Innovation Awards, including an award way back in 2002.

Telesphere's relationship with CosmoCom provides businesses and contact center operators with a portfolio of hosted contact center applications and advanced tools including:

Email, VoIP and chat, all of which can be captured and archived for training and follow up.
Skills-based routing so customers are routed immediately to the correct agent group.
Cradle-to-grave reporting, enabling businesses and contact centers to track every interaction for every customer.
An intuitive, graphical call-flow designer, which eliminates the need for special coding skills to create and modify call flows.
A 100 percent Web-based design, eliminating the need for client software.
The ability to bolt on third-party reporting tools.
Support for whisper and DNIS.

CosmoCom will demonstrate the new interaction management suite at Telesphere's ITEXPO booth, No. 837.

"Powered by CosmoCom, Telesphere's new, completely cloud-based contact center solution enables businesses and contact center operators to implement advanced tools quickly and without the need for a six-figure investment in premises-based hardware and software," said Sanjay Srinivasan, Telesphere CTO.

Posted in Call Center and CRM, ITEXPO, TMCnet, Unified Communications, VoIP

ITEXPO Austin, Texas - Day 1 Photos Slideshow

September 13, 2011

Below is a slideshow of photos for ITEXPO. It is updated throughout the show and currently has photos from Day 1, which is still going. Photos from keynotes, conferences, registration and others spaces can be seen.
(via Rich Tehrani)

Posted in ITEXPO, Unified Communications, Video Conferencing, VoIP, Wireless

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