Tom Keating : VoIP & Gadgets Blog
Tom Keating
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ITEXPO

Apple iPad - Your Next Desktop Phone?

September 22, 2011


I've been thinking about how the Apple iPad could really disrupt the VoIP space and become your next desktop phone. Think about the impact to companies such as Cisco, Polycom, Aastra, snom, Grandstream, and others. While these companies do offer low-end IP desktop phones, they have higher margins on the high-end large color screen IP phones that sport advanced features like RSS feeds (weather, news), collaboration, and video conferencing.

Take for instance the Aastra BluStar media phone, which sports a 13" touch screen that achieves true HD 720p video conferencing at a rate of 30 fps or the Polycom VVX 1500, which sports a a 7" color touch-screen and 2MP camera. Both IP phones are over $650, while the latest iPad 2 can be had for $450 (16GB model).


CosmoCom and Telesphere Announce Partnership at ITEXPO

September 14, 2011


Contact centers looking for a comprehensive hosted voice, email and chat solution will be happy to learn that Telesphere, a Cloud Communication Service provider today announced a relationship with CosmoCom. CosmoCom is one of the early pioneers of cloud-based contact center solutions and certainly one of the leaders in this space. CosmoCom has won multiple TMC Labs Innovation Awards, including an award way back in 2002.

Telesphere's relationship with CosmoCom provides businesses and contact center operators with a portfolio of hosted contact center applications and advanced tools including:
  • Email, VoIP and chat, all of which can be captured and archived for training and follow up.
  • Skills-based routing so customers are routed immediately to the correct agent group.
  • Cradle-to-grave reporting, enabling businesses and contact centers to track every interaction for every customer.
  • An intuitive, graphical call-flow designer, which eliminates the need for special coding skills to create and modify call flows.
  • A 100 percent Web-based design, eliminating the need for client software.
  • The ability to bolt on third-party reporting tools.
  • Support for whisper and DNIS.
CosmoCom will demonstrate the new interaction management suite at Telesphere's ITEXPO booth, No. 837.

"Powered by CosmoCom, Telesphere's new, completely cloud-based contact center solution enables businesses and contact center operators to implement advanced tools quickly and without the need for a six-figure investment in premises-based hardware and software," said Sanjay Srinivasan, Telesphere CTO.





ITEXPO Austin, Texas - Day 1 Photos Slideshow

September 13, 2011

Hookflash for iPad Launches

September 13, 2011

Hookflash is skipping the iPhone and jumping right to the larger screen iPad to offer their feature-rich peer-to-peer communications and social media app. This goes to the heart of an article I've been thinking about  for months about how the iPad could replace the desktop phone. But that is an article for another day.


Hookflash for iPad is like a softphone application on steroids featuring  group video conferencing, group messaging, and participant profiles automatically created from information derived from business and social networks. You can also think of Hookflash as a "business" version of Skype, which tends to be more "consumer" focused.

Users can set up group video calls with Hookflash from the iPad with a simple swipe of the finger.




ITEXPO West 2011 Austin Jeep Giveaway Has Arrived (pic)

September 12, 2011

Artisan Infrastructure Solves the MSP Competition Conundrum

September 12, 2011

At ITEXPO I met with Artisan Infrastructure's CEO Brian Hierholzer to discuss how Artisan offers a compelling cloud-based solution for MSPs and service providers. Brian explained that one problem with existing managed service providers (MSPs) is that they often compete against their service provider customers by building and selling applications. Brian explained that competitors such as Amazon and Rackspace are now offering their own hosted applications, which undercuts service providers trying to offer hosted applications such as BDR (backup & disaster recovery), email, and hosted phone services leveraging VoIP.

Artisan on the other hand is a 100% pure play wholesale infrastructure services provider. They don't do any business direct to end users so they don't compete against service providers that use their service to build applications.

ITEXPO in Austin, Texas - Business & Pleasure

September 9, 2011

Rich Tehrani snapped some more photos in Austin, Texas (including some night life shots) and he writes:
The night life here in Austin is legendary with the huge emphasis on live bands. I had a chance to check some of the bands and crowds out last night. It reminded me a bit of Greenwich Village in New York actually. These bars will be a great place for networking next week at ITEXPO for sure.

ITEXPO in Austin, Texas Just Days Away - Some Photos from Today

September 8, 2011

Michael Tribolet magicJack VocalTec CBO to Keynote ITEXPO

September 1, 2011




Rich Tehrani wrote about some important ITEXPO news worth sharing:
Two months back I told you that IP communications veteran Michael Tribolet, someone involved in the founding and growth of the VoIP space joined magicJack Vocaltec and would be at ITEXPO West in Austin Texas, September 13-15, 2011.I have great news to share and that is that Michael will be keynoting at the show at 8:45 am on Sept 13. He kicks off what is perhaps the best keynote line-up ITEXPO has ever seen - he will be followed up by representatives from Cisco, IBM, DHL, Ethernet inventor Bob Metcalfe and many more.
magicJack is one of my Top 20 VoIP Innovators of All Time. I recently reviewed the magicJack Plus, which still isn't officially launched (still beta). I wonder if magicJack will be launching this product at TMC's ITEXPO?



Bob Metcalfe Keynotes StartupCamp, Communications Edition, collocated with ITEXPO

August 8, 2011

Bob Metcalfe is a living technology legend who invented Ethernet in 1973 while at Xerox PARC and he also founded 3Com. Without Ethernet, where would local area networks, WANs and the Internet be? We owe Bob a great deal of gratitude for his contribution to computer networking. Metcalfe is also known for his 1995 prediction that the internet would suffer a catastrophic collapse the next year and he'd eat his words if it did not. Well, he was wrong on that, but everyone loves or loves to hate an opinionated pundit, whether its someone like David Pogue at the NY Times, Walt Mossberg at the Wall Street Journal, or a fiery political pundits like Bill O'Reilly or Keith Olbermann.

So I am ecstatic to announce that Bob Metcalfe will keynote TMC's fourth installment of StartupCamp, Communications Edition, collocated with ITEXPO West, on September 14 at the Austin Convention Center in Austin, Texas.

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