Merrill Lynch Goes VoIP

Merrill Lynch reported that it will install IP PBX and phone gear from Avaya and Cisco with the U.S., Brazil, Australia and Japan headquerters installing an Avaya IP-PBX supporting 10,000 employees and their branch offices using Cisco IP phones with a centralized Cisco IP-PBX that will support 14,000 financial advistors.

When a huge financial firm like Merrill Lynch puts its trust in VoIP and sees it as a secure technology when you consider all the possible liabilities due to the multi-billion dollar transactions they do daily, one has to stand up and take notice...

It is also significant because Merrill dropped Cisco as it's VoIP provider for 7,500+ workers in its New Jersey headquarters and in Japan in mid-2003 due to security concerns. I guess Merrill Lynch got over that mental hurdle or Cisco and Avaya did a great job selling them.

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3 Comments

isn't this old news? i mean, i heard of this 2 years back.

in fact, back then, they are actually rolling back their pstn phone.

Yep, it is old news, except like I said, Merrill Lynch "pulled" their VoIP out in 2003, and then 2 years later they re-deployed it.

I guess the real story should be what changed their minds? What changed security-wise that made them comfortable with VoIP?

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Merrill Lynch has been with Cisco in the past and now mixes Cisco and Avaya:

News.com Merrill Lynch

Maybe a better title would be: Merrill Lynch goes Avaya. What makes you think it was a security thing?

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