TeamOnCall for Windows SIP-based Presence Management

Tom Keating : VoIP & Gadgets Blog
Randy Savicky
| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

TeamOnCall for Windows SIP-based Presence Management

Want a SIP-based presence application that monitors all your various SIP phones and centralizes the presence information to provide centralized presence management? Well, Vonalink's TeamOnCall is a new real-time call status display software that works with any VoIP phone system based on the SIP standard to provide real-time display of call status. Put into context of the hosted presence solution Tello, which recently bit the dust, this just shows you that presence-based solutions are still in high demand.

According to Arcosoft, "While VoIP phones are being adopted by small and medium sized businesses at a growing rate, the tools to make effective use of the phones are lacking. In a business environment where a receptionist receives an incoming call and needs to transfer the call to the appropriate representative, the receptionist has no way of knowing which representative is free, unless the company has deployed a costly and complex call center solution."
  • Works with any SIP based VoIP system, including hosted services such as Voipfone or Vonage
  • Use with soft phone, hard phone, or analog phone via an adapter
  • Web server based
  • Automatic discovery of all phones
  • Real-time display of call status including remote caller and name
  • Flexible grouping of phones
  • API accepts Do-not-disturb notifications from IP phone
  • Ethernet network switch with port mirroring (more than 6 phones) or a hub (6 phones or less)
Based on one customer's feedback, TeamOnCall was created specifically to address this business pain, says Tony Leung, Director of Arcosoft.  It utilizes passive network packet monitoring, to automatically discover all the phones on your network and tracks their call status. A receptionist using a web browser can see in real-time if a phone is idle, or in use. No longer will the receptionist blindly try an extension only to find it busy. The customer's call is transferred quicker, with less wait time for the next customer.

VONaLink TeamOnCall works with any SIP based VoIP system, including hosted services such as Voipfone or Vonage. TeamOnCall runs on Windows Vista, XP Pro, 2003, and 2000. Pricing starts at $299 USD for up to 5 phones. An evaluation version is available from www.vonalink.com


Related Articles to 'TeamOnCall for Windows SIP-based Presence Management'
zultys-mxvideo-in-MXIE1.gif
blinkscreenshot-audiosessions.jpg
grandstream-booth-itexpo.jpg
freepbx-ha.png

Featured Events