U.S. SMBs spending $30B on converged communications and managed services in 2007

June 21, 2007
According to a study by AMI-Partners, small and medium businesses in the United States have been slow to adopt converged/unified communications. They claim that this trend will change this year and estimate the total SMB U.S. IP communications and managed services opportunity to be over $30 billion in 2007 and growing at a CAGR of 15.6 percent through 2010.

"SMBs are migrating toward converged communications solutions over a single IP network for voice, data, video to support ubiquitous communications, and outsourcing processes which their internal IT staff are unable to manage, says Sanjeev Aggarwal, AMI’s New York-based Vice President for SMB Infrastructure Solutions.

Two interesting stats:

  • US SMB IP-PBX shipments now exceed traditional TDM-PBX (including key systems) systems.
  • IP-PBX penetration among US MBs rose from 20% in 2005 to 25% in 2006.

    Check out the full article.


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