VoIP Journalist - About Me

August 31, 2004

Welcome to my VoIP & Gadget Blog. My name is Tom Keating and I've been in telecom/datacom since 1994 when I joined Technology Marketing Corporation (TMC), a publisher of VoIP news, call center & CRM news, as well as other telecom information. My interests in computers started at the age of 12 in 1982. My first computer was a Radio Shack TRS-80 Color Computer (CoCo) and I subscribed to Rainbow Magazine which covered the CoCo. Growing up a computer geek, I pursued computer science in college and graduated with a B.S. in Computer Science and Engineering from the University of Connecticut.

In 1995 my boss, Rich Tehrani offered me a new challenge - create a labs that tests CTI (Computer Telephony Integration), the precursor to VoIP, as well as call center products, and other telecom products for TMC's magazines. So in 1995 I created CTI Labs, which later became TMC Labs - one of the leading sources for unbiased opinions and reviews in the VoIP, call center, datacom/telecom industries. They say it's unusual for a programmer/engineer to have decent writing skills, but fortunately I have been blessed with an engineering mind along with a knack for writing.smile

I've written articles for CTI Magazine, Communications Solutions Magazine, Telemarketing Magazine, Planet PDA Magazine, Customer Interaction Solutions Magazine, and more. I wrote the world's first VoIP review for a print publication - a review of the VocalTec Internet Phone VoIP software, which you can read more about in my VoIP History blog.

In 1996, I helped launch Internet Telephony Magazine - the FIRST magazine covering VoIP, IP telephony, etc. and still considered the premiere news source for the VoIP industry. Back then, the carriers laughed at us when we asked their opinion of whether we should launch this VoIP magazine. I'm never one to say "I told you so", but look who's laughing now!

In addition to my CTO & VP titles, I'm also an Executive Technology Editor (journalist) writing articles for both Internet Telephony Magazine as well as Customer Interaction Solutions Magazine - and of course I wrote for this blog. I hope you enjoy my blog and be sure to check out my Picture Gallery.

If you need to reach me, you can use the Contact form in the menu above.



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Comments to VoIP Journalist - About Me


  1. nishad sankaranarayanan :
    August 17, 2005 9:08 PM

    am new to this linksys media extender stuff, and was going through a lot of reading on it. want to buy one....
    i was curious in 2 facts... hope u could answer those....

    1. can u connect a external harddrive to the usb port on it.... and use that as an network storage drive
    2. do u need any other accesories at your pc ther than it is connected to the wireless network via router.


  1. Louis :
    August 27, 2005 2:25 AM

    Cisco ATA-186 firmware and other VoIP stuff

    Dear sir ,
    I was very impressed with your explicit explanation you gave on internet telephony. I would like you to help me in this project that I am about to carry out.I would like to set up a couple of cyber cafes in Africa. I am in discussion with some ISP to provide
    wireless broadband internet connection. They want me
    to go through them to buy calling cards to make
    international calls. Is there any way we can bypass,given I can download a firmware to have a directinternet connection.

    I would appreciate you helping out please.
    If you need further information, I will be more than
    willing to provide that,
    Thanks in advance.


  1. Haresh Thevathasan :
    November 4, 2005 11:10 AM

    I have a few comments to make about the live TV setup. First of all if you are multicasting you will have problems over the internet. Most ISPs do not facilitate multicast routing on their networks.

    I HAVE on many occassions send unicast signals using vlc without problems. You may wish to contact your ISP to see if their are options to improve your uplink connection

    Haresh Thevathasan


  1. Josef Korbel :
    November 7, 2005 10:55 AM

    YakforFREE goes live today, offering Free Voice and Video to members worldwide. www.yakforfree.com

    New PDA-like telephone/Virtual VideoPhone takes less than 2 minutes to download an has tons of cool new features

    Yak today announced partnership with CounterPath, bringing the service live...official launch date is Nov. 14th advertising starts Nov. 22nd.


  1. Jason Luetzow :
    November 28, 2005 10:40 PM

    I really like your article about VoIP, found it very informative. I am doing a research paper on VoIP, and would like to quote you on Vocaltec being the "first pioneer of VoIP". I could not for some reason find your name in your bio? Again, the article was very informative, appreciate your help.
    Jason Luetzow


  1. stefan :
    December 21, 2005 6:09 PM

    I would like to put a banner on this site and spoke to you briefly before you went to a meeting about it. the site is http://www.i-voip.co.uk

    can you let me know if this is possible?

    thanks a mill.


  1. Adam Myhr :
    January 7, 2006 5:42 PM

    Just a note - your "about me" page doesn't referance your name except for in the URL. This was a little frustrating as I gathered referances for a school paper on VoIP...


  1. VINCE DIXON :
    April 12, 2006 2:09 PM

    Are you aware of a Fredrick Rice in the VOIP technology in the beginning of that technology?


  1. jake crilly :
    July 2, 2006 1:27 PM

    hiii ur cool nice viper!!! so u can hack computers ? cool i wona get money on runescape a game on the internet www.runescape.com


  1. Bytecoders :
    November 12, 2007 6:00 AM

    Very nice site, I'm an Asterisk & Voip fan and I find it very useful.
    Thanks


  1. headsets :
    April 18, 2008 1:39 AM

    Tom,

    You have posted some very useful information and fixes for the headset industry, especially wireless headsets. We actually learned a lot from your blogs.. thanks!


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