Tom Keating : VoIP & Gadgets Blog
Tom Keating
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Vonage

Vonage Broadband VoIP service provider

Vonage partners with Earthlink and becomes an ISP

January 8, 2007

Vonage has decided to move from their low-margin, high turnover business (VoIP) to another low-margin, high turnover business (ISPs) when they announced today that they are partnering with EarthLink's municipal wireless Internet networks. Essentially, with this partnership, Vonage is now an ISP or an OEM ISP I suppose. Isn't that grand? Talk about watering your brand, though at this point, Vonage has nothing to lose, especially considering their stock/IPO has tanked and their stock is still way down from the IPO.

According to TMCnet, Vonage, plans to sell Vonage-branded Wi-Fi Internet access through a three-year contract with EarthLink. Vonage will buy Internet access on a wholesale basis from EarthLink, one of the pioneers within the emerging municipal Wi-Fi market.

VONaLink softphone uses SIP to capture CallerID

November 15, 2006

I just wrote about Arcosoft's VoIP call recording software this week and now just a few days later they launched another interesting product called VONaLink ScreenPop. ScreenPop works with any VoIP phone system based on the SIP standard, such as Vonage or Asterisk, to provide screen pops and even the ability to reject calls. Buh-bye telemarketers!

Typically Caller ID is read by a computer using an analog modem or a proprietary CallerID box. VONaLink uses open standards in the VoIP world to simply extract CallerID info by monitoring the network packets.

More important than the 'techno-speak' on how it works, using the Caller ID of the incoming call, ScreenPop searches for the caller in Microsoft Outlook contacts, or launches custom applications to search the web or company database.



VoIP Call Recording using Port Mirroring

November 13, 2006

Remember my VoIP call recording round-up of various VoIP call recording solutions? Well, it's time to update that post with a new solution I found from Arcosoft Inc. Arcosoft today announced the release of VONaLink TeamRecord, which works with any VoIP phone system based on the open SIP standard, such as Asterisk or Vonage, to centrally record all phone calls. What is interesting about this solution is that it unobtrusively "sniffs" for voice packets on your data network by leveraging the port mirroring capability of a network switch. By implementing port mirroring, TeamRecord can see all of your network traffic, and then using intelligence packet capturing technology it can find the RTP (audio) stream without the need for any recording software at each workstation.

Microsoft acquires Colloquis

October 12, 2006

Microsoft's Zig Serafin was one of the keynoters today (Rich has a short video clip of his keynote). He covered Microsoft's Unified Communications plans quite extensively. It was a pretty good overview of Microsoft's plans in the unified communications space. Zig neglected to mention some interesting news announced by Microsoft today that they have acquired Colloquis, a provider of natural language processing technology and online customer interaction solutions. 

Cancelling Vonage Difficulties

September 26, 2006

I thought I would share my interesting experience with cancelling my Vonage service. I recorded the entire call, including the traversal over their IVR to reach an agent. Surprisingly, I was connected pretty quickly to an agent. I was expecting a much longer hold time.

Vonage promotion with Amazon

September 26, 2006

A co-worker received his Amazon.com order and inside the box was a Vonage promotional flyer. Great to see Vonage expanding beyond just Internet advertising and their "woo hoo" TV commercials. Of course, one has to wonder how much Vonage is spending to acquire each customer. I also have to wonder why they would target the Amazon.com demographic, which consists mostly of online savvy folks, which no doubt have already seen Vonage banner ads already.

Vonage Woo Hoo now Boo Hoo?

September 5, 2006

Garrett seems to think that Vonage's "woo hoo" TV commercial advertising is on the decline. His conclusions are not scientific but rather are based on his personal observations. I still have seen the Vonage "woo hoo" TV commercials, but I did notice that they seem to be on TV less often. Perhaps Garrett is onto something?

Number Portability problems

September 5, 2006

I never thought that in 2006 I would have number portability problems. Hasn't number portability regulations evolved to the point where it is no longer an issue? Alas, I found out the hard way that number portability is still very much a political game by the phone carriers and even the VoIP service providers to hold their customers hostage.

First, let me state that I've been a happy Vonage customer for many years, and used it in two different home addresses with the same exact phone number, which was ported from AT&T/SBC. Thus, I've had the same phone number for about 10 years, which many friends and family know.

D-Link VWR Vonage device packs 4-in-1

August 23, 2006

Vonage and D-Link announced the availability of the VWR, a Wireless-B/G Broadband Router with 2 phone ports bundled with Vonage's service. The product leverages the Texas Instruments' TNETV1060 VoIP gateway chipset for QoS and good voice quality. The D-Link VWR packs four devices in oneone - a Wireless-B/G Access Point, a built-in 4-port switch to connect wired Ethernet devices, a router function so the entire network can securely share a single cable or DSL Internet connection, and two standard telephone jacks. Great for those of you out there who don't already own a home wireless/wired router or firewall.

But why don't you already have a home wireless network?

Pure VoIP vs. Telephone and Cable VoIP

August 16, 2006

VoIP.com wrote an interesting article put out as a press release on PRWeb.com. Titled "Pure VoIP Vs. Telecom VoIP: Guidance from VoIP.com", the article takes a position that pure VoIP players such as Vonage, Packet8, SunRocket, etc. are a better value than telecom VoIP providers, such as cable companies and telephony carriers. First, a caveat, VoIP.com is a provider of pure VoIP, so their opinion is going to obviously have a bias.

The articles accurately states, "VoIP services vary widely from provider to provider, however there is an undeniable line in the sand that divides pure VoIP from the digital voice plans rolled out by the telecos.

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