There are a few general purpose VoIP call recording solutions that I've written about
. Arcosoft Inc., is the latest to announce a VoIP call recording solution released today called VONaLink SoloRecord
. SoloRecord works with any VoIP phone system based on the open SIP standard, such as Vonage, to record phone calls and to provide screen pops.
With traditional phone systems, calls are recorded with either analog equipment or expensive, proprietary products from the phone company. With the latest VoIP systems built on open, standard protocols, calls can be recorded by monitoring network packets.
VONaLink SoloRecord works with any SIP based VoIP system. Soft phones, hard phones, or analog phones via an analog telephony adapter (ATA) are supported since they are converted into IP packets which can be captured. The call is recorded as a stereo WAV or MP3. An inaudible watermark can be added to the recording for later verification that the file has not been changed.
Using the caller ID of the incoming call, SoloRecord searches for the caller in Microsoft Outlook contacts, or launches custom applications to search the web or your company database. If the caller is found, the information is popped on the screen, thereby increasing the efficiency of the customer service agent.
VONaLink SoloRecord runs on Windows XP, 2003, and 2000. The price is $99 USD per user, available now for evaluation download from www.vonalink.com