Business Intelligence Watch TMC

FORESEE OFFERING NEW CUSTOMER SATISFACTION FEATURES

July 25, 2005

Customer interaction and business intelligence services provider SafeHarbor Technology Corporation will announce tomorrow that partner ForeSee Results, a Web site satisfaction survey development company, will offer new customer satisfaction capabilities. They are designed to complement SafeHarbor's current services suite, assess customer service improvements for ROI and provide forward-looking business intelligence.

In addition, Washington State is deploying the customer satisfaction analysis capabilities to measure the effectiveness of Web self-service applications on the Access Washington portal (http://access.wa.gov).

The new capabilities, from measuring the aspects of the customer experience that drive customer satisfaction and future behaviors to prioritizing improvements, are a result of the SafeHarbor-ForeSee partnership.



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