VERIZON WIRELESS OPENING NEW CALL CENTER IN MARYLAND

Here's some good news from the call center world.

Verizon Wireless is building a new, 139,000-square-foot call center in Hanover, Md., for the company's customer service operation.

The $22 million center will be located about 12 miles from the firm's Laurel regional headquarters. It is expected to be ready for occupancy late this year.

The facility will give the company's regional customer service operation the chance to grow from its current total of about 500 employees to approximately 1,100. The company employs about 1,900 in Maryland and is looking to hire an additional 300-plus customer service representatives and supervisors during the rest of the year for jobs in the new location.

 

By Glenn J. Kalinoski, Executive Editor, Customer Inter@ction Solutions

Tags: Verizon Wireless call center
Related Tags: customer service, center, customer, service, company

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