CadCom Telesystems Releases AccuCenter Product Line

September 20, 2005

CadCom Telesystems is announcing today the release of the CadCom AccuCenter Product Line, an integrated suite of contact center technologies.

The CadCom AccuCenter Product Line operates across all CadCom open system platforms and provides a unified set of capabilities for contact center applications and operations support. AccuCenter’s operations support offers call recording, tracking, monitoring, data mining, alerting and reporting that is meant to increase productivity, compliance and liability management.

AccuCenter applications provide a series of inbound and outbound call handling, such as teleservices, dispatching, autodialing, predictive dialing, voice mail, unified communications and IVR along with agent productivity and automation tools that include agent auto-scripting, contact database management and intelligent data mining.

The CadCom suite is built on an open architecture and unified framework, called OnviNet, which allows standard communication and interface between various functionalities as well as protecting contact center investment in capital equipment by allowing the addition of standard and new applications or technologies.

CadCom Telesystems Inc. is headquartered in Plano, Texas, and has operation centers in Enid, Okla. It provides integrated and advance call center operation support and application technologies.

By Glenn J. Kalinoski, Executive Editor, Customer Inter@ction Solutions