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Borland to Use Angel.com's Solution

September 21, 2005

Angel.com, which provides on-demand call center and IVR solutions and is a division of MicroStrategy Inc., announced that Borland Software Corp. has deployed the company’s Virtual Call Center solution.

Borland selected the Angel.com solution to replace its previous on-premise, hardware-based solution. The company will use the Virtual Call Center to manage call screening and routing for the company’s technical support call center.

Angel.com said that its Virtual Call Center is a hosted call center solution that combines the call distribution capabilities of an ACD system with the data collection capabilities of a speech-enabled IVR system in a Web interface.




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