David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

Full Story »

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

In the Year 2013

January 7, 2013

Although it is common to look back on the previous year for highs and lows, I decided to look forward to the top 10 things to monitor in 2013. The order is not of any particular importance but the ten items are of concern or interest to most of us.

  1. Cloud Services – the growth of cloud services in support of hosted communications, IT infrastructures and application distribution continues unabated. Cloud services appeals to all sizes of businesses and has found useful purpose in the most intransigent businesses that once would have maintained all technology and services in house.

On to 2013

December 24, 2012

Free Speech versus an Open Internet

December 20, 2012

Most Americans are fervent defenders of the First Amendment right of free speech. The definition of Freedom of Speech has been modified over the years to be both more expansive and in some cases restricted. However, it has persevered and remains fundamental to our political, legislative and judicial practices. I remember during the 2012 Presidential campaign how Mitt Romney was pilloried over his phrase “corporations are people too”.

For Sandy Hook Elementary and Newtown, Connecticut

December 17, 2012

When an event as horrific as last Friday’s murders of twenty children and seven adults occurs, it is impossible to not have thoughts and want to comment on the factors that both could have caused or prevented the incident. I ruminated about today’s blog for sometime but cannot find a way to express my sorrow or regret over the loss of so many lives so abruptly. As individuals we cannot effect actions or laws that might reduce such acts of violence in the future. As members of an industry committed to the support and delivery of information, we can solicit our representatives to be responsible to each and every one of us by ascertaining what legislation or policies can be enacted to limit future occurrences.

Ubiquity through Mobility

December 13, 2012

For years telecommunications has sought ubiquity of phone service globally.  A major impediment to such an achievement was the cost and complexity of building out the required network infrastructure. Cellular/wireless technology reduced the cost, complexity and allowed for phone service to be expanded into rural and third world geographies more rapidly than previously forecasted. For example, as wireline connections fall in the US, wireline connections now exceed the total population with an individual subscriber rate of nearly 250 million people.

What grows at 500% in 12 Months? LTE

December 10, 2012

Generally speaking, I haven’t followed the growth of wireless as it relates to 4G and/or LTE. Usually, I look at the total number of wireless subscribers either globally, 6.4 billion, or by region, North America with 320 million cellular connections. However, today I discovered an organization called 4G Americas and learned that this group tracks specifically the deployment and adoption of Third Generation Partnership Project technologies. These mobile technologies include GSM (Global Mobile Services), LTE (Long Term Evolution) and 4G (Fourth Generation) mobile.

RLECs ask to join the Fiscal Cliff Negotiations

December 6, 2012

The rules changes imposed by the FCC have caused a great deal of consternation for many RLECs. With the amount of funding or investment recovery uncertain, RLECs have begun to batten down the hatches and reduce their infrastructure spending and existing or future personnel. The Rural Broadband Alliance (RBA), consisting of 200 rural telecommunications service providers, has written a letter to President Obama and congressional leaders requesting that changes to the USF be put on hold until further review by congressional committees and the Federal State-Joint Board which was created by Congress in 1996 to review proposed changes to the USF rules.  Apparently, the FCC has not seen fit to submit the revised rules for review.

It would not be out of line for the RBA’s request to be considered since much of the debate surrounding the Fiscal Cliff includes discussion of the impact upon small businesses if we go over the cliff and much of rural America’s telecommunication infrastructure and services is provided by small businesses.

When the Bundle Talks Back

December 3, 2012

I may be fighting a losing battle in the defense of privacy. And I, also, recognize that knowing the habits of buyers is very important in determining what and when to market various products to improve the success of sales. Moreover, with marketing as my profession, I consider the collection of information on customers and prospects critical not only to selling but also to enabling the development of products and services that are more applicable to an ever-changing marketplace. However, as we surrender more and more personal information to marketers, I wonder about the apparent lack of boundaries by some companies.

When the Bundle Talks Back

December 3, 2012

I may be fighting a losing battle in the defense of privacy. And I, also, recognize that knowing the habits of buyers is very important in determining what and when to market various products to improve the success of sales. Moreover, with marketing as my profession, I consider the collection of information on customers and prospects critical not only to selling but also to enabling the development of products and services that are more applicable to an ever-changing marketplace. However, as we surrender more and more personal information to marketers, I wonder about the apparent lack of boundaries by some companies.

When the Bundle Talks Back

December 3, 2012

I may be fighting a losing battle in the defense of privacy. And I, also, recognize that knowing the habits of buyers is very important in determining what and when to market various products to improve the success of sales. Moreover, with marketing as my profession, I consider the collection of information on customers and prospects critical not only to selling but also to enabling the development of products and services that are more applicable to an ever-changing marketplace. However, as we surrender more and more personal information to marketers, I wonder about the apparent lack of boundaries by some companies.

Previous 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 ... 65 Next
Featured Events