David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

Full Story »

Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

Full Story »

Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

Full Story »

The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

Full Story »

New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

Full Story »

How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

Full Story »

4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

Full Story »

RLECs ask to join the Fiscal Cliff Negotiations

December 6, 2012

The rules changes imposed by the FCC have caused a great deal of consternation for many RLECs. With the amount of funding or investment recovery uncertain, RLECs have begun to batten down the hatches and reduce their infrastructure spending and existing or future personnel. The Rural Broadband Alliance (RBA), consisting of 200 rural telecommunications service providers, has written a letter to President Obama and congressional leaders requesting that changes to the USF be put on hold until further review by congressional committees and the Federal State-Joint Board which was created by Congress in 1996 to review proposed changes to the USF rules.  Apparently, the FCC has not seen fit to submit the revised rules for review.

It would not be out of line for the RBA’s request to be considered since much of the debate surrounding the Fiscal Cliff includes discussion of the impact upon small businesses if we go over the cliff and much of rural America’s telecommunication infrastructure and services is provided by small businesses.

When the Bundle Talks Back

December 3, 2012

I may be fighting a losing battle in the defense of privacy. And I, also, recognize that knowing the habits of buyers is very important in determining what and when to market various products to improve the success of sales. Moreover, with marketing as my profession, I consider the collection of information on customers and prospects critical not only to selling but also to enabling the development of products and services that are more applicable to an ever-changing marketplace. However, as we surrender more and more personal information to marketers, I wonder about the apparent lack of boundaries by some companies.

When the Bundle Talks Back

December 3, 2012

I may be fighting a losing battle in the defense of privacy. And I, also, recognize that knowing the habits of buyers is very important in determining what and when to market various products to improve the success of sales. Moreover, with marketing as my profession, I consider the collection of information on customers and prospects critical not only to selling but also to enabling the development of products and services that are more applicable to an ever-changing marketplace. However, as we surrender more and more personal information to marketers, I wonder about the apparent lack of boundaries by some companies.

When the Bundle Talks Back

December 3, 2012

I may be fighting a losing battle in the defense of privacy. And I, also, recognize that knowing the habits of buyers is very important in determining what and when to market various products to improve the success of sales. Moreover, with marketing as my profession, I consider the collection of information on customers and prospects critical not only to selling but also to enabling the development of products and services that are more applicable to an ever-changing marketplace. However, as we surrender more and more personal information to marketers, I wonder about the apparent lack of boundaries by some companies.

PBX Market Dynamics in 3Q12

November 29, 2012

With all of the talk of cloud computing and hosted communications, it is easy to forget that there remains a fairly strong market for physical PBXs. Of course, the traditional TDM based PBX market is falling, but the Hybrid (TDM/IP PBX) and IP PBX markets continue to generate new sales in all geographies and regardless of business size. And the overall size of the market is increasing quarter over quarter over quarter and year over year. However, in addition to technology TDM transitions to IP, and premises equipment versus cloud/hosted communications decisions, economic conditions are also affecting purchasing decisions.

In a yet to be released report by Infonetics, it is reported that in the third quarter the global enterprise PBX market, (TDM, hybrid and IP PBXs), grew 2.8% for the quarter but a 5.6 percent year-over-year decline was observed in Europe, the Middle East and Africa.

Lessons from Lincoln

November 26, 2012

ANPI is based in Springfield, Illinois where the Lincoln Presidential Library is located. I haven’t had time to visit the library as yet, but I did watch the recently released film, Lincoln. Without a doubt, Abraham Lincoln deserves the recognition as America’s best president. However, in watching the movie, you learn that the phrase “Honest Abe” may not have been an apt moniker.

A Telecom Thanksgiving

November 19, 2012

Thanksgiving is a time for reflection and to note the blessings in our lives. I have been associated with the telecom industry and IP communications for over thirty years and have seen many changes. As an industry we have been through recessions, the Internet bubble burst, deregulation and a myriad of other challenges. Yet, we thrive.

Social Media Best Practices for Small Businesses

November 15, 2012

With only 12% of SMBs believing that they are getting the most out of their use of social media, I thought it useful to present some best practices and alternative social websites during this blog. While this blog considers service providers (ILECS, RLECs and Wireless) and channel partners (VARs, Agents) as the primary audiences, I believe it is our job to communicate to our SMB customers how they can better leverage technology and grow their businesses. After all, ANPI and you guys are the trusted advisors.

Best practices for social media begins with reputation management and that means setting up an account with Google to take advantage of Google Alerts.

Small Businesses and Social Media

November 12, 2012

Normally, I combine small and medium size businesses into the common category of SMBs. However, today, I want to primarily address small business and social media opportunities and considerations. Over the last couple of months several articles and studies have been released concerning how small business can benefit from social media. It is very important that this segment of our economy with over 5 million representatives recognize that engaging in social media can result in growing sales, increasing customer satisfaction and improving customer stickiness.

As service providers, we can help small business by functioning as trusted advisors as they address the ambiguity of social media by providing some industry/business vertical best practices.

Where is that Cloud Going?

November 8, 2012

Earlier this week I discussed how client server computing could be viewed as Cloud 1.0 in the late 1980s and early 1990s. While knowing history is good, where is cloud computing is today?

A study released in June by North Bridge Venture Partners presents an interesting picture. After collecting information from 785 respondents that included users, vendors and consultants, a second annual Future of Cloud Computing Survey was completed.

Featured Events