David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Adopting a Changing Cloud

November 5, 2012

Over the last few years I have heard many definitions of cloud computing. Some increase an understanding of the technologies employed and others come across as naysayers, identifying cloud computing as an anachronism unfit for today’s needs. I find the latter difficult to support although, I have wanted to compare cloud computing with client server. Perhaps, it is best to review that now.

Personal Computing versus Personal Computers

November 1, 2012

Personal Computers or PCs remain the primary workhorse for the business employee. However, the landscape is rapidly changing. While Apple MacBooks are making inroads as an alternative to Microsoft Windows, it is relatively speaking insignificant. Windows continues to dominate the business PC market with 95% unit penetration.

Any Device, Really?

October 30, 2012

While it is clear that businesses are comfortable conceptually with Anywhere, Anytime and Anyway, Any Device or BYOD (Bring Your Own Device) presents a myriad of ongoing integration issues. First, Windows is still the primary operating system for businesses worldwide on the desktop and portable computing platforms (laptops). This requires IT departments to begin any development effort with Windows as the first listed OS. However, the future is not just portable computing, it is wireless computing.

Anywhere, Anytime, Anyway, Now

October 25, 2012

I, along with several of my ANPI colleagues, spent the beginning of this week at the BroadSoft Connections 2012 in Phoenix. The subtitle/theme of the event was “Unleash the Possibilities”. Like so many things technological, it is highly unlikely that we will look back on this event as establishing a new era for Unified Communications (UC), however, I did find it worth noting how far the industry has come in the five years that I have followed UC. The buzz terms of presence, collaboration and unified messaging are now a reality for any number of companies and the price and technology can be practically embraced by SMBs.

SIP Trunking for Carriers and Enterprises

October 22, 2012

As often stated in my blogs, cost savings drives the growth of SIP Trunking for SMBs. However, carriers gain through cost savings in terms of equipment, facilities, maintenance and peering by transitioning from TDM to IP. The other key benefit is that carriers are able to over certain IP applications and services when customers are supported by an IP infrastructure. For example, HD Voice or G.722 cannot be offered across non-IP based networks. Therefore, it is a service that a carrier can offer to its multi-location customer base.

Why Carriers Should Transition to SIP Trunking?

October 15, 2012

Carriers benefit from SIP Trunking several ways. First there is the revenue perspective. By offering SIP Trunking services Carriers can provide improved quality of service (both voice quality and service robustness) to their carrier partners and their end users/business customers. It is through the adoption and deployment of SIP Trunking that carriers are able to offer a VoIP service that has availability characteristics of 99.995 and mean opinion score equal to toll service 4.4 out of 5.0.

Inspirational Leadership

October 8, 2012

Friday marked one year since Steve Jobs death and, not surprisingly, it provoke commentary and thought about the man, his leadership style and the future of Apple. Initially, I was not going to blog about Steve because I considered that there were plenty of others to do so. However, an article/blog did catch my eye and generate a bit of thought. Kathryn Cave, Editor, IDG Connect authored an article “Steve Jobs: The Model of Inspirational Leadership”.

It's in the Cloud

October 4, 2012

As I walked the floor of IT EXPO yesterday, it was almost overwhelming to see the number of cloud-based solutions. The applications, tools, partners and value propositions have become stronger. Alliances between competitors are forming to promote cloud-based solutions, APIs and standards. It is nearly inevitable that a company will implement a major business solution in the cloud over the next few years.

The Cost Benefits of SIP

October 1, 2012

This Thursday I will participate in a panel discussion titled “The Conversion from TDM to SIP: Evaluating the Benefits of SIP Trunking” at 3:00 PM during IT EXPO in Austin. Having covered this subject for sometime, I decided to preview my comments in this blog. Friday I addressed some of the issues with SIP Trunking most of which revolve around the loosely defined SIP standard, interoperability testing and bandwidth sizing. Today, however, I want to address cost savings.

The Conversion from TDM to SIP

September 27, 2012

Next week I will be on a panel at IT EXPO 2012 discussing the benefits of transitioning from TDM to SIP Trunking. I have spoken on this subject quite often and will dedicate this blog and Monday’s blog to the subject. However, in addition to understanding the benefits of SIP Trunking, it is just as important to appreciate the supposed and real weaknesses of employing SIP Trunking in your communications infrastructure.

Earlier this year I covered the SIP Survey 2012 generated by the SIP School which summarizes the opinions and experiences of more than 400 industry professionals with SIP (Session Initiation Protocol).

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