David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Gobble, Gobble, Gobbled

July 2, 2012

It was a busy and very varied weekend for food. Since I enjoy Philadelphia cheese steaks we had those for Friday dinner. Saturday was what I call a mariner’s pie versus a shepherd’s pie. Instead of lamb and few vegetables as the filling, it was crab, shrimp and lobster held together with a béchamel sauce.

Nora Ephron and IP Communications

June 27, 2012

Yesterday, director and writer Nora Ephron died after battling leukemia. You may not be familiar with her name but you probably know at least one of of her well known movies. Of interest to me, two starred Tom Hanks and Meg Ryan and the third Meryl Streep as Julia Child.

In the first, Sleepless in Seattle, we are introduced to a man that has lost his wife in a very public way, the radio.

The World is Making Lemonade

June 25, 2012

This past weekend I hosted a dinner party so Friday was a simple affair of brined pork chops and roasted potatoes. However, Saturday was my first grilled or smoked dinner. It was not a BBQ or casual affair. We started with smoked salmon serve with an avocado purée, smoked fontina cheese and spicy salami, smoked cheddar cheese and roasted pork shank, and grilled vegetables seasoned with salt, pepper, onion powder and garlic powder that were then tossed with fresh basil, tarragon, oregano and lemon juice.

Over Promise and Under Deliver

June 22, 2012

Microsoft with the announcement of Surface continues to over promise and under deliver. The Surface tablet looks very promising but in reality it is another example of marketing FUD. Microsoft should be embarrassed at announcing a product without a delivery date or price. Although, today there is activity on the web that indicates it will be priced at $599 for the RT model and $999 for the Windows 8 Pro model.

June 20, 2012

ITU says Broadband Is the Answer

The ITU (International Telecommunication Union) is an agency of the UN responsible for information and communication technologies. They allocate global radio spectrum and satellite orbits, develop the technical standards that ensure interconnection of networks and technologies and work to improve IT and communications for communities worldwide. Yesterday the ITU released a letter addressed to the participants of the G20 postulating that expanding the reach of broadband and increasing its available speeds would enable the G20 economies to improve at a faster rate.

Trending, Trendy and Works

June 15, 2012

Too often we use the phrases “everyone” and “everywhere” when we mean something entirely different. We usually use such terms to denote a rapidly growing trend. For example, everyone does not have a smartphone, tablet or Facebook account. Consequently, there is still room to sell other competitive items or gain additional converts to social media.

And the Answer is...

June 13, 2012

Best-of-Breed, End-to-end, single vendor architecture and everything scape; these are the terms of the past and future which are dangled in front of businesses and carriers as the nirvana for a myriad of situations. Yesterday, during Cisco Live, CEO John Chambers spoke of an increasing trend for carriers to consider single vendor networks and architectures as the best solution. Interestingly, I thought that point had been made years ago by the original single vendor provider to carriers in North America, AT&T.

AT&T of the last century controlled most of telecommunications in North America with significant influence on the rest of the world.

Mac and Cheese, Mitt and Telecom

June 11, 2012

It was surprising to learn that I have not shared my macaroni and cheese recipe with you guys. That’s amazing because it is a dish that gets made quite often when the grandkids are over for dinner or when Gay and I desire a comfort food. I made four notable dishes last week, a quick cured salmon that was pan roasted, smoked brisket, grilled beef heart and macaroni (actually cavatappi) and cheese with bacon and sundried tomatoes. The salmon was amazing in that I cured it for only an hour using two parts sugar to one part salt and a mixture of dill and ground pickling spices.

Mac and Cheese, Mitt and Telecom

June 11, 2012

It was surprising to learn that I have not shared my macaroni and cheese recipe with you guys. That’s amazing because it is a dish that gets made quite often when the grandkids are over for dinner or when Gay and I desire a comfort food. I made four notable dishes last week, a quick cured salmon that was pan roasted, smoked brisket, grilled beef heart and macaroni (actually cavatappi) and cheese with bacon and sundried tomatoes. The salmon was amazing in that I cured it for only an hour using two parts sugar to one part salt and a mixture of dill and ground pickling spices.

It Isn't What It Seems

June 8, 2012

A couple of years ago as I flew from Atlanta to Dallas, thunderstorms prevented us from landing and we were diverted to Austin to refuel and try again. On board was a large group of teenagers traveling together and I noted their immediate use of smartphones, laptops and such to understand what was going on and communicate with their anxiously awaiting parents. Wednesday, I had the pleasure of being delayed again by thunderstorms and what should have taken less than two hours turned into eight and a half hours. But this time it was different.
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