David Byrd
Chief Marketing Officer for ANPI
10 Lessons from Volleyball, Part 2
Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...
Full Story »
CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
Full Story »
ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
Full Story »
Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
Full Story »
10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
Full Story »
Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
Full Story »
NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
Full Story »You are Running Out of Cans and String
September 30, 2011Last week I read an email subject line regarding the top 10 reasons you should get a new phone system. I am certain the authors or sponsors of gave out some good information. However, I am also certain that they did not consider any of the following reasons. Therefore, please accept my view and some other members of the Broadvox family on why a business should consider replacing their legacy phone system.
Who is Servicing Your Customers?
September 28, 2011
Segmenting the businesses by small, medium and large has often been a source of disagreement. However, one thing we know to be true. Small businesses are the engine that drives our economy. As such it is worth noting that there are at least 4 million small businesses claiming more than one employee.
Dried and True
September 26, 2011
Although it seems as if I didn’t do much cooking this weekend, when I include all meals, it was pretty busy. The real problem is that I didn’t make anything new. There are times when I am interested in eating one or more of my favorite dishes. That happened to be the case this weekend.
The Benefits of Retiring the Grand Dame
September 23, 2011
Terminating the PSTN will be a very good thing for consumers and businesses. The first real benefit is that the cost of the service will be less. Whether the replacement is IP based or a mobile solution, supporting the underlying infrastructure is cheaper than laying copper or fiber. Therefore, the price will be less.
The End of Ubiquity
September 21, 2011
The Public Switched Telephone Network (PSTN) services nearly 97% of Americans. This means that almost every home, business and dwelling in the US has the opportunity to purchase a landline connection. If the PSTN is to be replaced by IP communications and mobile networks, then the level of penetration and broadband access must increase dramatically. Whereas, there is concern in Congress about the cost of VoIP and mobile services, it is interesting to note that minorities and low income families lead the way in abandoning landline access and using wireless exclusively.
Reach Out and Ping Someone
September 19, 2011
I didn’t cook Friday or Saturday. We ate leftover fried chicken on Friday and went out to eat on Saturday. Sunday, I made soft shelled crab and a light salad with Giardiniera and Feta cheese. I shared my giardiniera recipe with you in January and since then I have made three quarts of this pickled relish and cannot get enough of it.
Just Hurry Up and Die
September 16, 2011
During IT Expo this week in Austin, I participated in several panels and gave a couple of presentations. The subject areas were the usual suspects, hosted communications, SIP Trunking, Unified Communications, Communications as a Service, etc. But what really got me thinking were two other subjects; the end of planned obsolescence and the end of the PSTN. Let’s focus on the first subject today and next week discuss the end of the PSTN.
Branding, Brand Management and Winning
September 14, 2011
Yesterday during IT Expo, the first annual CMO Summit was held for about 100 marketing executives attending the show. The first speaker, (whose name was not on the invitation), spoke well but missed the mark for many of us. First, Broadvox, like many attendees is a B2B business. Branding for us is very different from that of a B2C or consumer focused company.
Interesting Pizza
September 12, 2011
It has been two weekends since I posted a food blog and the list of consumed item would make this blog a bit too long. So, let’s focus on the really good stuff. To be different today, I am going to go backwards. Yesterday was my birthday and usually I fix something expensive and rarely served.
Come One and All
September 9, 2011
Next week IT Expo opens in Austin. Along with many others Broadvox and Cypress Communications will be exhibiting and speaking. We are fairly active during this conference supporting the show and several of the collocated events such as Ingate's SIP Trunking Workshop, The ChannelVision Expo and Reseller Week. Broadvox management personnel will be speaking throughout the week.
Steve Davis, Director, Product Management and Product Marketing is addressing our vision on Unified Communications Tuesday and Wednesday during the Ingate sponsored work shop and presenting the Business Case for VoIP and UC as part of the main conference program.
