David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Have a COW, Man!

April 23, 2012

This is my favorite time of year in Dallas with the fall second. The reason is simple. Sunny weather and we can be outside to enjoy it. Summer in Texas can be brutal with 100 degree days quite common.

Invest $87.99 and Get a 1279% Return over 12 months

April 20, 2012

A few months ago I read a comment regarding worker productivity improvement when given a second monitor. I must admit that I didn’t give it any real thought since I have utilized dual monitors for some time. However, in my quest to provide you with the best information available I looked into the claims. On the high side there are proponents of dual monitors that claim a 50% improvement in productivity.

A Couple of Cheesy Thoughts

April 16, 2012

What started as a slow weekend for cooking (pizza delivery on Friday) picked up on Saturday and Sunday. Breakfast Saturday was potato pancakes with Havarti cheese and eggs sunny-side up. The pancakes were made from leftover mashed potatoes, flour, baking powder, cheese and an egg. I got the idea for the pancake as soon as I saw the mashed potatoes made by my wife.

Triple Digit Growth

April 13, 2012

SIP Trunking service revenue jumped 128% globally in 2011 according to Infonetics. Businesses want to embrace VoIP but they want the business ready features and applications associated with SIP. In the survey conducted by Infonetics businesses cited flexibility, centralization of resources and cost effective voice connectivity along with the surging popularity of hosted VoIP and UC services. So, as I often ask, why are you still thinking about joining this transformation in how businesses communicate?

If that isn’t enough for you to pursue new prospects and engage your existing customers to migrate to VoIP and SIP Trunking then note, the demand for VoIP is growing at nearly 16.6% CAGR according to TechNavio.

A Taxing Decision

April 11, 2012

Years ago, a mentor told me to do my own taxes as long as possible. In doing so, he explained I would have an understanding of tax policy that exceeded most people. This would allow for better tax and investment planning and, perhaps, better political decisions. So, rather than use H&R Block, I read the IRS forms and booklets.

Sweeeet!

April 9, 2012

Although spring officially began March 20th, I always view Easter weekend as symbolizing the true start of spring. In addition to the religious symbols for rebirth, it is also the weekend when the egg or birth in general is celebrated. I made only one egg dish, cheesy scrambled eggs nestled on a woven mat of bacon on sourdough toast. But I did think of spring and rebirth as I made it.

Can You Access Me Now?

April 6, 2012

In the debate over the availability of broadband and the underserved portions of our country, wireless does not seem to be an important variable. Yet, as CTIA reported, there are more wireless subscriptions than people in the U.S. (322,800,000 vs. 312,781,000) and more than half of those subscribers have smartphones.

If Only Dorothy had a Smartphone

April 4, 2012

Yesterday was certainly interesting for the Dallas Broadvox office. We had our first visit by our new CEO, Bruce Chatterley, and the first evacuation of the office. In case you missed the news, the north Texas was hit by powerful thunderstorms yesterday which spawned several tornadoes. A few of these were on target to strike central Dallas and, ultimately, we were told to leave our offices and seek shelter in the subterranean parking garage.

Cheeky and Cool

April 2, 2012

The menu for the weekend was greatly influenced by my decision to make an updated version of pasta carbonara. Therefore, I could be less creative in cooking or so I thought. Friday’s dinner was coconut shrimp and panko crusted shrimp (yes, both). Saturday began with a shrimp omelette garnished with toasted coconut.

Paradiddle, RIM Shot, Cymbal Crash, Done

March 30, 2012

It wasn’t going to be easy to get millions of CrackBerry users to eat their fruits and vegetables, but Apple has succeeded. Not only has the Apple iPhone successfully dominated RIM’s BlackBerry in the U.S., they are now winning on RIM’s home turf, Canada. According to IDC and Bloomberg, after beginning with a lead of five to one when the iPhone debuted, the iPhone out shipped the BlackBerry last year 2.85 million to 2.08 million. RIM’s revenues in Canada and the U.S.
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