David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Internet Job Creation

May 9, 2012

Generating a blog three times a week that delivers information to you that is useful in conducting your business and of interest to me can be difficult. However, sometimes, like today, I come up with a very useful topic only to discover I can’t do sufficient research in the 1 hour I allow for this task and fully understand and discuss the chosen topic. We all can agree that the Internet and IP Communications has changed the way we work, communicate, entertain, travel and on and on. It is also easy to see where Internet related business is contributing to the GDP of most nations in a positive fashion.

Smoking, Frying, Grilling and Spying

May 7, 2012

On Friday I mentioned that I was smoking 28 pounds of bacon, 17 pounds of cheese and 17 pounds of salmon. That’s a lot of smoking and since it was also Cinco de Mayo weekend and that meant indulging in a lot of Tex-Mex food. While I cooked some basic breakfasts, I mostly smelled of hickory smoke the entire weekend. That is until Sunday.

Random but Pertinent Thoughts

May 4, 2012

Ericsson leads in the world of wireless.

Amazon Kindle Fire is the most sold Android tablet but sales have fallen from 4.8 million in 4Q2011 to 750,000 in 1Q2012.

SBCs and ESBCs are important to the success of VoIP and SIP with Sonus and Acme Packet leading the market.

Apple has more than a winner in the iPad. It has market dominance.

It's a Monday, Wednesday

May 2, 2012

A few of you may have noticed there was no blog on Monday and therefore no recipe. Let’s just say my Monday started off with a few unexpected turns and writing the blog was briefly interrupted. It was a great weekend for food I cooked Cocoa Infused French toast with sautéed pears, prime rib with iceberg wedge salad and poached salmon in a creamy wine sauce with wild mushrooms and peas. Last night I made four Indian dishes, a traditional Rogan josh, butter chicken, beer braised beef with vegetables and coconut milk, chicken green masala curry with yogurt.

How do You Wireless?

April 27, 2012

Earlier this week the astounding numbers regarding Apple’s iPhone and iPad sales created a surge in their market cap moving the stock from $560 per share to $610 in twenty four hours. Also, benefiting from the sales of these products were Verizon and AT&T although actual activations were down quarter over quarter. It seems the only carrier to actually see their subscriber base grow as a result of iPhones sales was Sprint. However, the increase did not improve their revenue side of the ledger.

You're Fired

April 25, 2012

That’s right! “We regret to inform you that your position with the company has been eliminated. Please pack your belongings and leave the building immediately.” Okay, I exaggerate, the actual message was “I would like to take this opportunity to thank you and wish you all the best for the future.” Except it wasn’t true. Someone in the Aviva Human Resources department sent the goodbye email to the entire company rather than the one person for whom it was destined.

Have a COW, Man!

April 23, 2012

This is my favorite time of year in Dallas with the fall second. The reason is simple. Sunny weather and we can be outside to enjoy it. Summer in Texas can be brutal with 100 degree days quite common.

Invest $87.99 and Get a 1279% Return over 12 months

April 20, 2012

A few months ago I read a comment regarding worker productivity improvement when given a second monitor. I must admit that I didn’t give it any real thought since I have utilized dual monitors for some time. However, in my quest to provide you with the best information available I looked into the claims. On the high side there are proponents of dual monitors that claim a 50% improvement in productivity.

A Couple of Cheesy Thoughts

April 16, 2012

What started as a slow weekend for cooking (pizza delivery on Friday) picked up on Saturday and Sunday. Breakfast Saturday was potato pancakes with Havarti cheese and eggs sunny-side up. The pancakes were made from leftover mashed potatoes, flour, baking powder, cheese and an egg. I got the idea for the pancake as soon as I saw the mashed potatoes made by my wife.

Triple Digit Growth

April 13, 2012

SIP Trunking service revenue jumped 128% globally in 2011 according to Infonetics. Businesses want to embrace VoIP but they want the business ready features and applications associated with SIP. In the survey conducted by Infonetics businesses cited flexibility, centralization of resources and cost effective voice connectivity along with the surging popularity of hosted VoIP and UC services. So, as I often ask, why are you still thinking about joining this transformation in how businesses communicate?

If that isn’t enough for you to pursue new prospects and engage your existing customers to migrate to VoIP and SIP Trunking then note, the demand for VoIP is growing at nearly 16.6% CAGR according to TechNavio.

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