David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Thoughts on the Industry Right Now

All the forecasts: have any of them been accurate? Or is it just a way to sell reports? If it is,...

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Hosted PBX Sales Increasing

Blame some of it on the TDM-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to...

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Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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The Secret Value of VoLTE

By Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

At Mobile World Congress, I discovered that many network providers still aren’t aware of the broader business values of voice over LTE (VoLTE).  Most knew it readily includes HD voice for clearer calls and reduced background noise, which lets you feel like you’re standing right next to the other person. Most didn’t realize that, in unexpected ways, VoLTE helps them earn more money and increase efficiency.

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Business Continuity Saves Businesses

February 21, 2014

It seems obvious that if a company can survive an unforeseen circumstance, that it will thrive as a commercial entity. However, as logical as that thought is, only 52% of small businesses claim to have a business continuity plan, and only 28% say they have reviewed it recently to ensure it is up to date and still effective. Moreover, according to the Insurance Institute of Business & Home Safety, 25% of businesses forced to close following a major event such as 9/11 or Hurricane Sandy do not reopen.

When it comes to understanding the risks associated with not having a continuity plan, small businesses lag their larger counterparts.

The Changing Landscape of Collaboration

February 18, 2014

Several years ago, it was quite common to argue that collaboration tools were of greater importance to mid-size and large businesses versus small businesses. After all, if a small business wanted to collaborate, then they could just walk across the office, stand up and speak across the cubicle wall or meet in the conference room. While collaboration seemed unnecessary for small businesses then, it is clear that is no longer the case. The average small business with 99 or fewer employees has three office locations, and the number of remote workers is growing.

The Case for Mobile UC

February 14, 2014

Usually, service providers charge more for mobility features as part of Unified Communications. And it is worth the additional cost. It’s very difficult to not double count some of the monetary benefits of implementing a hosted Unified Communications (UC) solution. However, it is important to keep this as objective and pure analysis as possible.

Quantifying Productivity Improvements with UC

February 11, 2014

In order to determine the value of a Hosted Unified Communications implementation, we need a few assumptions. I will be using these for the other identified benefits of UC as well:

  • Company size is 22 and 100 employees
  • Median income is $51,000

Using the above assumptions, if a business implemented full UC including Presence, a mobile client and collaboration tools, employee productivity would result in the following gains per market study data:

  1. 49% of businesses saved up to 20 minutes per employee per day by reaching co-workers on the first try.

22

Employees

 $  280,280

per year savings

100

Employees

 $  1,274,000

per year savings

  1. 54% of businesses saved up to 20 minutes per employee per day by escalating IM chats into phone calls.

22

Employees

 $     280,280

per year savings

100

Employees

 $  1,274,000

per year savings

  1. 33% saved 11 to 20 minutes per employee daily using digital corporate directory access, click-to-dial and Presence.

22

Employees

 $      217,217

per year savings

100

Employees

 $      987,350

per year savings

 

While not every business saved using the various tools or improved communications processes, those businesses that did receive a tremendous improvement on their bottom live. By quantifying the potential savings versus simply saying “UC can improve productivity”, a business owner can measure the effectiveness of the solution.

ANPI at RTIME

February 10, 2014

Typically, I go to industry events with relatively low expectatioaans hoping to achieve one or two specific objectives. This particular week during RTIME was unequivocally the most successful number of meaningful interactions I have even had during an industry event. And I have been told that others at ANPI experience the same level of enthusiasm and high numbers of attendee interest. Moreover, we accomplished this without giving away Ferrari or sponsoring an extravaganza.

Increase Employee Productivity Using Hosted UC

February 5, 2014

It is a fact that deploying and using Hosted Unified Communications improves employee and business productivity. According to Chadwick Martin Bailey, 49% of businesses saved up to 20 minutes per employee per day by reaching co-workers on the first try. UC gives employees the ability to know the status of each other through Presence. Presence is an indicator made available to members of a community or business providing each other’s availability and best contact method.

Unified Communications takes Center Stage with M2M and WebRTC Supporting

February 4, 2014

While the weather did not cooperate by being both sunny and warm in Miami, IT EXPO delivered. I attended several sessions, presented for an hour and participated in a panel that mostly discussed issues and the future of WebRTC. The attendance at the mini-conferences on M2M, Unified Communications and WebRTC was above expectations. There were few empty seats.

Hosted Unified Communications Delivers

January 29, 2014

I have extolled the benefits, features and exciting growth of Hosted Unified Communications for several years. However, I realize that many of you have only recently begun to read my blogs and, therefore, are not aware of the range of data on the market, value propositions and suggested sales methodologies discussed in this blog. To that end, I will cover, once a week, some of the problems or issues businesses face which are solved by implementing Hosted UC.

Generally speaking, the following represent the seven benefits of Hosted UC:

  • Increase employee productivity
  • Improve and integrate employee mobility
  • Increase collaboration between employees and departments
  • Attain Business Continuity/Disaster Recovery
  • Improve cash management
  • Maintain pace with technological improvements
  • Decrease your carbon footprint

Most of the participants in the IP Community and ecosystem can list these benefits, but few can actually give pertinent details or facts that define the range of improvements.

Support: It Takes a Village

January 21, 2014

Long gone are the days of simply selling a product and moving on to the next customer. Today’s competitive telecom environment (all business environments, actually) calls for providing consistent, high-level customer service and support throughout the product lifecycle. It follows, then, that support is no longer the exclusive job of the Customer Service and IT Support departments; taking care of the customer’s issues is now part of everybody’s job description.

In 1996, Hilary Rodham Clinton published her book, “It Takes a Village (and Other Lessons Children Teach Us).” In it, she focuses on the impact people outside the immediate family have on a child’s life, for better or worse, and advocates for a society that meets all of a child’s needs.

Net Neutrality Takes it on the Chin

January 20, 2014

This week, the U.S. Court of Appeals for the District of Columbia Circuit struck down the rules established by the FCC to preserve the concept of an “open” Internet. The appeals court essentially supported the position of the network and Internet service providers that they should be able to manage and operate their networks without interference by the FCC. While logically that makes sense, it creates an environment where the consumer may face higher cost, poor service and even a continued loss of privacy.

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