David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Video Conferencing: an Arrow for the UC Quiver

December 16, 2011

Time after time analysts have incorrectly forecasted the seminal event for creating major pull for video conferencing. Earlier, this year, I indicated that the sales and growth trend for the market seems to be on the right path. Video conferencing solutions for the desktop are very inexpensive to acquire, simple to install and fairly effective as a communications tool. Moreover, solutions for the office can be had for thousands of dollars versus tens of thousands of dollars.

A Not So Weighty Issue

December 14, 2011

First, I want to remind you that we have understood energy to have mass or weight for years. E=mc2 is the currently accepted truth of that. Professor John Kubiatowicz, a computer scientist at the University of California, Berkeley, noted that storing new data involves holding electrons in a fixed place in the device's memory. And that keeping those electrons still takes energy, approximately one billionth of a microjoule per bit of data.

Pancakes and Panned

December 12, 2011

Last week was interesting for foods fixed during the week. I made pan roasted chicken with a creamy Boursin cheese sauce and chicken and dumplings. The first is a dish that has been in my repertoire for over two decades, thoroughly enjoyable. The second is one that continues to evade perfection.

Do You Want SIP Trunks with That?

December 9, 2011

Apparently, since the merger of Broadvox and Cypress Communications, I have written more blogs on Unified Communications than SIP Trunking. I was a bit surprised but shouldn’t have been. Unified Communications (UC) does not require SIP Trunking. In addition to Cypress, other companies like ShoreTel have touted UC without including SIP Trunks.

Business Ready VoIP: Cable vs. Wireline

December 7, 2011

I have been down on cable for months as a “business ready” connection. The fluctuating quality of cable services and the lack of predictability of the upload and downloads speeds made using a cable service for business very risky. That’s right, I used the word “made”. Cable service for business VoIP and cloud-based applications is improving.

Truly Converged Access...

December 5, 2011

Sometimes I think I should create a food diary to remember everything I cook. Not just the recipes but each idea for a new dish. Friday I made croque monsieurs with wavy/ridged French fries using a mandolin. I made them the way I first had them in Sweden, open faced with lots of cheese.

Youth, Money and Mobility

December 2, 2011

Yesterday, during lunch the subject of checks was raised and we discovered that one among us had never written a check. Not too surprising, he was also the youngest of the seven of us. In order to transact financially, he uses cash, debit and credit cards, and electronic banking. As he was peppered with questions about how he paid for various items, I thought back to when I stopped carrying a check book and the last time I voluntarily wrote a check.

$100 Billion and Counting

November 30, 2011

Facebook is intending to go public in 2012 and the target valuation is a staggering $100 billion. Whether or not the figure is accurate will be determined over time but there are several things both positive and negative to note. First, Facebook has over 700 million members. That is a very large audience for advertising and information distribution.

Sweet News

November 28, 2011

Obviously, given that it was Thanksgiving weekend, I did a fair amount of cooking, however, not on Thanksgiving Day. Since Gay and I were dining alone we agreed that fixing an enormous meal was just not worth it. Instead I fried some chicken and made a light salad. Okay, it wasn’t that simple. I fried chicken, Cornish game hen and smoked chicken.

Cranberries, Ahead of the Day

November 21, 2011

After a quiet weekend of with little cooking last week, this one was cooking at a torrid pace. Friday, we enjoyed London broil marinated with olive oil and garlic. Saturday was the day of the smoker. I cured and lightly smoked three salmon filets, 21 pounds of bacon, two turkeys, one chicken, one whole ham, cheese, sausages and one whole salmon.
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