David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Smoked

October 3, 2011

Friday and Saturday were a bust for cooking. Since we are having some painting done the fumes in the house were too much and we went out to eat both days. However, after sleeping with the windows open and the fans going all night Sunday was a good day for cooking. I began with an omelette stuffed with sweet and spicy shrimp.

You are Running Out of Cans and String

September 30, 2011

Last week I read an email subject line regarding the top 10 reasons you should get a new phone system. I am certain the authors or sponsors of gave out some good information. However, I am also certain that they did not consider any of the following reasons. Therefore, please accept my view and some other members of the Broadvox family on why a business should consider replacing their legacy phone system.

Who is Servicing Your Customers?

September 28, 2011

Segmenting the businesses by small, medium and large has often been a source of disagreement. However, one thing we know to be true. Small businesses are the engine that drives our economy. As such it is worth noting that there are at least 4 million small businesses claiming more than one employee.

Dried and True

September 26, 2011

Although it seems as if I didn’t do much cooking this weekend, when I include all meals, it was pretty busy. The real problem is that I didn’t make anything new. There are times when I am interested in eating one or more of my favorite dishes. That happened to be the case this weekend.

The Benefits of Retiring the Grand Dame

September 23, 2011

Terminating the PSTN will be a very good thing for consumers and businesses. The first real benefit is that the cost of the service will be less. Whether the replacement is IP based or a mobile solution, supporting the underlying infrastructure is cheaper than laying copper or fiber. Therefore, the price will be less.

The End of Ubiquity

September 21, 2011

The Public Switched Telephone Network (PSTN) services nearly 97% of Americans. This means that almost every home, business and dwelling in the US has the opportunity to purchase a landline connection. If the PSTN is to be replaced by IP communications and mobile networks, then the level of penetration and broadband access must increase dramatically. Whereas, there is concern in Congress about the cost of VoIP and mobile services, it is interesting to note that minorities and low income families lead the way in abandoning landline access and using wireless exclusively.

Reach Out and Ping Someone

September 19, 2011

I didn’t cook Friday or Saturday. We ate leftover fried chicken on Friday and went out to eat on Saturday. Sunday, I made soft shelled crab and a light salad with Giardiniera and Feta cheese. I shared my giardiniera recipe with you in January and since then I have made three quarts of this pickled relish and cannot get enough of it.

Just Hurry Up and Die

September 16, 2011

During IT Expo this week in Austin, I participated in several panels and gave a couple of presentations. The subject areas were the usual suspects, hosted communications, SIP Trunking, Unified Communications, Communications as a Service, etc. But what really got me thinking were two other subjects; the end of planned obsolescence and the end of the PSTN. Let’s focus on the first subject today and next week discuss the end of the PSTN.

Branding, Brand Management and Winning

September 14, 2011

Yesterday during IT Expo, the first annual CMO Summit was held for about 100 marketing executives attending the show. The first speaker, (whose name was not on the invitation), spoke well but missed the mark for many of us. First, Broadvox, like many attendees is a B2B business. Branding for us is very different from that of a B2C or consumer focused company.

Interesting Pizza

September 12, 2011

It has been two weekends since I posted a food blog and the list of consumed item would make this blog a bit too long. So, let’s focus on the really good stuff. To be different today, I am going to go backwards. Yesterday was my birthday and usually I fix something expensive and rarely served.
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