David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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It's Not That Time of Year

June 20, 2011

I tend to look back on my weekends and think I didn’t cook very much. As usual though, once I take stock of each day, I begin to realize that I was in the kitchen more than I thought. Saturday, I made breakfast sandwiches (egg, cheese, bacon on whole wheat). It is a simple recipe and I will share it with you in a future blog.

Because

June 17, 2011

The QWERTY keyboard was designed to slow typing down. Early typewriters jammed when typists hit the keys too hard and fast. By moving the most used keys under the weakest fingers and forcing the use of the left hand (slightly impairing right handed users) the mechanical devices performed better even though the design reduced speed and productivity. Interestingly, this keyboard with all of its known flaws continues to be the world standard because it is the world standard.

Think

June 15, 2011

IBM is celebrating its 100th year as a business and for that I congratulate them. Consequently, IBM is getting a bit more press and we can gain insight into how they accomplished such a feat. Last Sunday on CBS Sunday Morning one of the feature stories covered IBM and its history. Most of us are aware of IBM’s start as a developer of mechanical machines for tabulating things and money.

Pork and Beans, Frost and Sullivan

June 13, 2011

Cooking seemed a little light this weekend until I thought through everything I made. Friday was Buffalo wings with a habanero Roquefort cheese sauce and curly fries seasoned with sea salt, black pepper and freshly grated Parmigiano-Reggiano cheese. Saturday, I made a sausage mixture of breakfast sausage, sweet Italian sausage and various spices. The mixture was then encased in a woven mat of bacon.

IPv6 and the Yottabyte

June 10, 2011

By now most of you know that Wednesday was World IPv6 Day. Altogether, 434 websites, universities, technology companies and service providers shared their content over IPv6. After a collective pause and one-eyed peaking, they learned that IPv6 and IPv4 could indeed share today’s Internet.  The group tested three major elements: pure IPv6 communications, embedded IPv6 inside IPv4, and embedded IPv4 inside IPv6. All of it necessary because, it will take more than a decade to transition from IPv4 to IPv6.

Quantifying Unified Communications

June 8, 2011

A few months ago I mentioned a study by Microsoft that identified travel savings as the greatest benefit for evolving to Unified Communications. While I agreed with the most of the study, it was done from the view point of an enterprise, Microsoft. Since the majority of businesses and our customers are SMBs, establishing a cost benefit more applicable to them is very important. During the Broadvox 2011 Partner Summit I pointed out that collaboration, an oft stated benefit of UC, has little appeal to SMBs. Certainly, some SMBs have an interest in collaboration tools, particularly those that are geographically dispersed.

Lump Crab and Data

June 6, 2011

Lump Crab and Data

The weekend began with some great apple smoked ribs, fettuccini with chicken and a creamy Dijon mustard sauce and finally Indian food (goat curry, lamb curry, vegetable curry, rice pilaf, and naan). Everything was very good. If I had not entered the weekend with a recipe of the week in mind, the pasta with cream and mustard would be the one.

Two OEMs, Two OSs

June 3, 2011

3CX and Digium are two of Broadvox’s largest IP PBX platforms in terms of SIP Trunking market share. I am always hesitant to mention specific IP PBX OEMs for fear of alienating another of our OEM partners. That said please forgive me Panasonic, NEC, Samsung, Iwatsu, Epygi and anyone else. Today, I found it interesting to look at a couple of recent press releases from the two companies.

A SIP Trunk Standard Emerges

June 1, 2011

In a recent interview I noted that Broadvox has done more interoperability testing (IOT) than any other carrier. The interviewer then responded with a very pertinent question, “Did we find interoperability testing a good thing?” the answer is a resounding “No!” We do it because we have to in order to support the greatest variety of IP PBXs out there.

There are alternatives to IOT such as using our good friends at Ingate and AudioCodes. Both of these offer E-SBCs, IADs and gateways to make IOT almost obsolete.

A Stormy Night Shows Me the Future

May 25, 2011

Certainly what Dallas went through last night doesn’t measure up to the situation in Joplin, Missouri. However, it was enough to turn a 10:00 PM arrival into a 1:45 AM arrival. In addition, the plane contained 45 or so 13 years olds returning from a Washington, D.C. field trip.
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