David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Access is Still Pretty Good

At all the shows, it is cloud this and cloud that - a bunch of doom and gloom on legacy telecom....

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Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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Offering UC Federation to Businesses is Important - But Limited

April 17, 2014

 

Today, I am addressing an audience at the NTCA IP Possibilities Conference in Kansas City, and the subject is Unified Communications Federation and the business case for offering it as a service by the rural/small ILECs. I am very interested in seeing how many ILECs have an interest in the subject as many do not support large enterprises in their service areas. In this case, an enterprise is defined as having at least 1,000 employees.

UC Federation, simply defined, is communication between different organizations and UC platforms, as if they were all on the same platform.

An Open and Competitive IP Future is Best

April 14, 2014

Interestingly, just as the NTCA was holding its Legislative and Policy Conference in Washington, DC, AT&T announced that it was initiating an IP trial in Carbon Hill, Alabama. AT&T has informed the residents of the town of approximately 2,000 that they will be moved to the phone systems of the future. VoIP and wireless will be the only options for phone service. While ANPI sees no issue with AT&T’s shift towards an IP infrastructure, there are regulatory concerns that must be addressed.

Lobbying is Both a Right and an Obligation

April 10, 2014

Last week, I attended one of my favorite conferences – the NTCA Legislature and Policy Conference. I do not go to speak or attempt to sell ANPI products or services. I attend with the objective of learning more about the issues facing rural America that require the support of either the FCC or Congress. It is also an excellent opportunity to meet with senior members of our customer base to discuss the latest regulations, rules or laws affecting their ability to maintain their commitment to serving rural America.

Prepare for a Smooth Landing

April 7, 2014

Very few businesses exist without a website to support their sales and customer service activity. Additionally, most businesses now use some sort of application to send out emails to prospects, customers or partners and all conduct some form of advertising. However, few have a good understanding of how these elements, the website, email distribution and advertising, should work in concert with each other. Of those people in the US using the Internet, 85% now use search engines to find products and information.

Sources to Gain Knowledge and Insight

March 31, 2014

Too often, we use the excuse of not having enough time to learn new technologies and understand our industry. Given how quickly our industry is influenced by change and innovation, it is critical that we reserve sufficient time each week to maintain proper awareness of what’s happening in the IP community. Additionally, since ANPI works with several distribution channels, it is also important to track ILEC and agent happenings. In order to both learn and gain subject matter for this blog, I explore a number of sources.

Behaviors All Leaders Should Demonstrate

March 25, 2014

For the last few weeks, I have been very focused on providing sales tools and other information related Hosted Unified Communications. However, as those who have read this blog over years have learned, it is more than a technology blog. It is a blog that covers any subject deemed relevant to the overall IP community and ecosystem. So, today’s subject will not come as a surprise to most of you, and I feel it is quite relevant.

IP Communications, Mobility and March Madness

March 21, 2014

After two weeks of very weighty blogs addressing the six primary benefits of hosted Unified Communications and the value they deliver to businesses, I thought something lighter was in order. Other than the Super Bowl, March Madness is my favorite time of the year for sports. I am a graduate of Michigan State (Go Spartans), a Virginian (Go Cavaliers and the ACC) and a longtime fan of UNC (Go Tar Heels). Yet, with all of these possible teams to follow, doing so has always been difficult due to work and the way television favors showing games to regional markets.

Monetizing UC Benefits: CAPEX and Business Continuity

March 14, 2014

Monetizing CAPEX is easy. Simply identify the competing IP PBX with Unified Communications apps and we have a price. While the phone type may vary, an average price per phone can be established based upon historical selection or buying practices. Keep in mind that many hosted UC providers, including ANPI, offer phone leasing arrangements and, right now, free phones with multi-year agreements.

The Cost of Technology Obsolescence and Hosted Unified Communications

March 11, 2014

As previously noted, technology obsolescence comes in many forms, with each affecting the operations or OPEX of a business. The five forms are:

  • Planned Obsolescence
    • Technical Obsolescence
    • Functional Obsolescence
    • Style Obsolescence
    • Postponement Obsolescence
    • Unplanned Obsolescence

In last week’s blog, I described each form, but did not include any data to calculate the price or cost of each form to the business. It is important to understand that with Hosted Unified Communications, a business is protected from all five types of obsolescence. With a cloud solution, technical and functional obsolescence are addressed through continuous additions of features and services via the service provider, many of which are made available to current subscribers at no cost.

Hosted Unified Communications Defeats Obsolescence

March 4, 2014

 

In working to quantify the cost of technological obsolescence, I learned a couple things: Obsolescence comes in five forms and, while it is not quantified in terms of minutes per employee, it is budgeted for by nearly every business. Yet, without understanding obsolescence itself, the budgeting process is often understated, as it assumes products have a longer life than actual use suggests.

The term “Planned Obsolescence” was first introduced in 1932 (The Culture of Planned Obsolescence in Technology Companies).

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