David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

Full Story »

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

Full Story »

Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

Full Story »

Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

Full Story »

Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

Full Story »

VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

Full Story »

Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

Full Story »

Starbucks to Provide Even More Energy

June 12, 2014

I’m not sure if the following will increase Internet or Wi-Fi traffic, but it will certainly increase competition for seating at your favorite coffee shop. In conjunction with Duracell, Starbucks will rollout special charging stations built into tables to wirelessly charge your cell phone. The clear pun here is that you can now get a cup of coffee and a table, and really charge your batteries.

Over the next three years, Starbucks intends to install more than 100,000 Powermat charge pads into tables in all of its Starbucks and Teavana locations.

The Trend Towards Unified Communications Continues

June 6, 2014

This week, Infonetics released their latest growth tracking numbers for Unified Communications. According to their press release, the growth in the enterprise segment was up 27% for 1Q14 over 1Q13. For a business or service provider such as ANPI, this is very good news. But several other findings are also worth noting.

Sell Unified Communications with Clarity

June 3, 2014

Telecommunications has always been an industry filled with mystery and the unknown. For those of us on the inside, everything seems perfectly logical and, for the most part, well thought out. However, consider the following story I heard this week.

Sometime in the last century, a telephone company decided to upgrade its switching technology to deliver new services to its customer base.

Top 5 Hosted Unified Communications Best Practices

May 29, 2014

Hosted Unified Communications is a mission critical application for most businesses. Few can continue to operate effectively if all communications are down. Therefore, it is extremely important that the selected service provider follow certain best practices that ensure the availability of the service. There are many best practices that a hosted service provider should follow, but these are my Top 5:

  1. 1.  

Will Dinosaurs Roam the US again?

May 20, 2014

AT&T’s response to Comcast’s proposed purchase of Time Warner was to acquire DIRECTV. With Sprint positioning itself to acquire T-Mobile, millions of Americans will see significant changes in their providers with little expectation of more competitive pricing or new features. When Divestiture occurred in 1984, the intent was to divide AT&T into different operating entities, where each would have a regional responsibility to service their customer base, while allowing AT&T to pursue the more lucrative long distance business, sales of computers and continue to own and leverage Bell Labs. The result has been that 30 years later, that version of AT&T was gobbled up by one of its spin-offs and, instead of having eight healthy, thriving companies (7 RBOCs and AT&T), we are down to three: AT&T (formerly Southwestern Bell, Ameritech, Pacific Telesis, BellSouth and AT&T), Verizon (Bell Atlantic and GTE) and Century Link (Qwest and too many others to mention). The expectation that the smaller entities would prevail over time was wrong.

"Commercially Reasonable" is Too Subjective to Protect Internet Commerce

May 16, 2014

When Net Neutrality first came into our lexicon, I was on the side of the open Internet where there were no rules. I continued to promote the wild, wild Internet as the only way to preserve open access and innovation. However, once I became an executive with a service provider such as ANPI, I began to recognize the financial burden/risk that could be imposed upon us if we could not recoup the cost of providing Internet service and make a profit. After all, we are in the business of making profits.

Leadership in Wireless with a Changing Landscape is Challenging

May 13, 2014

Without a doubt, wireless communications continues to grow unabated. The fact that there are more cell phone/wireless subscriptions than people in the US (326.4 million versus 318 million) proves just how pervasive mobile communications is today. And as more and more Americans dump their landline phones (39.4%), the race to expand subscriber bases is more important than ever. Therefore, it is both surprising and interesting news that in the first quarter of 2014, T-Mobile US added 1.256 million new phone subscribers, with the two largest providers trailing badly.

Inflight Mobility is a Success

May 12, 2014

Without a doubt most of you have been on a flight where Wi-Fi access is available. Sometime ago I blog about the cost of using these services while flying and expressed my opinion that I thought it to be too high. I no longer hold that opinion. In fact, I dread boarding on a flight where Wi-Fi is not available.

Bandwidth and Broadband are Complementary, But Not the Same

May 6, 2014

 

Too often, I hear people using the terms bandwidth and broadband interchangeably. They are not the referencing the same thing.

Bandwidth has its origins in the analog world, and is related to hertz, or frequency.

Policing the Wild, Wild Internet with the 3rd Version of Net Neutrality

May 1, 2014

The IP community has all agreed that managing access to the Internet needs to be regulated/managed by someone. In the US, we have a general acceptance that the role belongs to the FCC. The issue facing the FCC is determining what rules to apply to the Internet Service Providers (ISPs) that supports their need for controlling their networks and business goals, as well consumers’ demand for continued delivery of desired applications and services. The Application Service Providers (ASP) are somewhat caught in the middle, and it is unclear if the current suggested FCC rules will ferment continued growth of the ASPs.

Featured Events