David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

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Sell Unified Communications with Clarity

June 3, 2014

Telecommunications has always been an industry filled with mystery and the unknown. For those of us on the inside, everything seems perfectly logical and, for the most part, well thought out. However, consider the following story I heard this week.

Sometime in the last century, a telephone company decided to upgrade its switching technology to deliver new services to its customer base.

Top 5 Hosted Unified Communications Best Practices

May 29, 2014

Hosted Unified Communications is a mission critical application for most businesses. Few can continue to operate effectively if all communications are down. Therefore, it is extremely important that the selected service provider follow certain best practices that ensure the availability of the service. There are many best practices that a hosted service provider should follow, but these are my Top 5:

  1. 1.  

Will Dinosaurs Roam the US again?

May 20, 2014

AT&T’s response to Comcast’s proposed purchase of Time Warner was to acquire DIRECTV. With Sprint positioning itself to acquire T-Mobile, millions of Americans will see significant changes in their providers with little expectation of more competitive pricing or new features. When Divestiture occurred in 1984, the intent was to divide AT&T into different operating entities, where each would have a regional responsibility to service their customer base, while allowing AT&T to pursue the more lucrative long distance business, sales of computers and continue to own and leverage Bell Labs. The result has been that 30 years later, that version of AT&T was gobbled up by one of its spin-offs and, instead of having eight healthy, thriving companies (7 RBOCs and AT&T), we are down to three: AT&T (formerly Southwestern Bell, Ameritech, Pacific Telesis, BellSouth and AT&T), Verizon (Bell Atlantic and GTE) and Century Link (Qwest and too many others to mention). The expectation that the smaller entities would prevail over time was wrong.

"Commercially Reasonable" is Too Subjective to Protect Internet Commerce

May 16, 2014

When Net Neutrality first came into our lexicon, I was on the side of the open Internet where there were no rules. I continued to promote the wild, wild Internet as the only way to preserve open access and innovation. However, once I became an executive with a service provider such as ANPI, I began to recognize the financial burden/risk that could be imposed upon us if we could not recoup the cost of providing Internet service and make a profit. After all, we are in the business of making profits.

Leadership in Wireless with a Changing Landscape is Challenging

May 13, 2014

Without a doubt, wireless communications continues to grow unabated. The fact that there are more cell phone/wireless subscriptions than people in the US (326.4 million versus 318 million) proves just how pervasive mobile communications is today. And as more and more Americans dump their landline phones (39.4%), the race to expand subscriber bases is more important than ever. Therefore, it is both surprising and interesting news that in the first quarter of 2014, T-Mobile US added 1.256 million new phone subscribers, with the two largest providers trailing badly.

Inflight Mobility is a Success

May 12, 2014

Without a doubt most of you have been on a flight where Wi-Fi access is available. Sometime ago I blog about the cost of using these services while flying and expressed my opinion that I thought it to be too high. I no longer hold that opinion. In fact, I dread boarding on a flight where Wi-Fi is not available.

Bandwidth and Broadband are Complementary, But Not the Same

May 6, 2014

 

Too often, I hear people using the terms bandwidth and broadband interchangeably. They are not the referencing the same thing.

Bandwidth has its origins in the analog world, and is related to hertz, or frequency.

Policing the Wild, Wild Internet with the 3rd Version of Net Neutrality

May 1, 2014

The IP community has all agreed that managing access to the Internet needs to be regulated/managed by someone. In the US, we have a general acceptance that the role belongs to the FCC. The issue facing the FCC is determining what rules to apply to the Internet Service Providers (ISPs) that supports their need for controlling their networks and business goals, as well consumers’ demand for continued delivery of desired applications and services. The Application Service Providers (ASP) are somewhat caught in the middle, and it is unclear if the current suggested FCC rules will ferment continued growth of the ASPs.

SMBs Unified Communications Interest is Changing

April 29, 2014

Several years ago I developed a list of the features and benefits that identified the priority SMBs and Enterprises use to assess Unified Communications (UC). For the most part, I believe that the priorities have held up well but two items have certainly been added to the priority list for SMBs. Here is the original list:


SMBs

  • Business Operations Improvement

v   Conferencing

v   Instant messaging

v   Integrated communications for mobile employees


It's Kairos Time

April 22, 2014

Most of us understand time in terms such as past, present and future. We measure time in increments, with the most common forms ranging from seconds to years. This definition of time is described using the Greek word “Cronus.” However, a lesser-known term for time is more appropriate when endorsing the drive towards developing new IP-based applications, VoIP and Hosted Unified Communications –   “Kairos” time.

Kairos is the Greek word that means the right time or opportune moment.

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