David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

Full Story »

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

With Ready Fire Aim Avoid Intractable

May 23, 2011

With Ready Fire Aim Avoid Intractable

This was a rerun weekend for food. I ate some of my favorite dishes; a cheese burger, nachos, and Cioppino. Although, have shared elements of these foods before, I really never do things the same way twice.

How Green is the Cloud?

May 20, 2011

Cloud computing is everywhere with most of us having the key benefits down to a fine science. However, yesterday got me thinking about how green is the cloud? One of our key OEMs is launching a new program that will enable their channel to continue to sell their premise based IP PBX but also position a hosted solution. It became clear that there are more converts everyday that move from the position of “premise versus hosted” to “premise and hosted”.

Technology Commodity Conversation

May 18, 2011

A few years ago Nick Carr in a Harvard Business Review article proposed that Information Technology was a commodity and no longer of strategic value to a business. In addition to a belief that IT was ubiquitous, available to all, he expressed a general concern over the amount of CAPEX and OPEX that IT organizations consumed. Finally, the IT elements affected by the discussion include storage, processing and communications.

Yesterday, during a conference session at LegalTech 2011 in Los Angeles, the question was asked again regarding whether IT was a commodity.

A Taste of Crabs and a Touch of Security

May 16, 2011

As promised, I grilled this weekend. Although, the meals were not what you would think of as grilled affairs. Saturday, I brined and then pounded thin some pork chops to create “elephant ears”. The bone is left in place making for an interesting presentation and providing additional flavor. 

Taking It to the Cloud

May 13, 2011

It’s clear that cloud computing is on the fast track. It has attracted the attention of companies like Amazon and Google, who with their server farms saw this as a natural extension of the business. It has also attracted telecommunications service providers such as Verizon, BT, AT&T and others, principally because of their existing relationships with enterprise customers and experience with reliability and security.

Therefore, it is not surprising that during Interop, it is a major topic of discussion.

Mashups Seem to be Working

May 9, 2011

Mashups Seem to be Working

Okay so I didn’t cook a lot this weekend. Friday was a leftover fried chicken for my wife and leftover prime rib for me. They were accompanied by a Caesar salad.

Whew! It's Finally over!

May 6, 2011

Whew! It’s Finally over!

The Broadvox 2011 Partner Summit ended yesterday and it was an event enjoyed by all. We were very happy to have over 130 attendees and 19 sponsors:

  • Aastra
  • ABP Technology
  • AudioCodes
  • BroadSoft
  • Cisco
  • Covad
  • Digium
  • Epygi
  • ICON Voice Networks
  • Ingate
  • Inventive Labs
  • Jazinga
  • Patton Electronics
  • ScanSource
  • snom
  • The SIP School
  • TMCnet
  • Verio
  • X4 Solutions
During the event Broadvox and Cypress communications made three important announcements.

Asparagus Aspirations

May 2, 2011

I really enjoy Thai food and I make a decent chicken with green curry, but Friday, we had Spicy Thai Noodles and Beef. For more of a well rounded dish I added haricot verts and peas, delicious. Saturday was beer brats, with onions sautéed and serve in a beer reduction and homemade fries tossed with sea salt. Sunday dinner featured grilled scallops wrapped in apple smoked bacon with a chipotle mayonnaise. One quick bit of advice.

Please Take a Moment

April 29, 2011

The country has taken a devastating blow this week with the death and destruction caused by a historical weather system. It is estimated that more than a hundred tornados were confirmed this week. As many of you know the death toll for this unusual weather has exceeded 300 people with thousands left homeless. It is easy to go about our day to day activities and ignore what has transpired but we should not.

How much do You Pay?

April 27, 2011

IP Communications utilizes the skills of traditional telecom and information technology (IT). However, most of us with the telecom backgrounds have conceded that the bulk of the work and authority lies with the IT department. As such, it is important to understand what you should be paying the members of your IT organization.

InformationWeek has released its annual salary survey with some interesting results.

Featured Events