David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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You say Tomato and I say Get the Heck Out of My Phone

April 25, 2011

I am often asked about my taste for fast food. Well Friday I did have fried chicken from Pollo Campero. Southern fried chicken will always be my favorite, but this Latin version is very good. I made an heirloom tomato salad as a side dish.

A Revealing Bite of the Apple

April 22, 2011

Apple faces new scrutiny over the hidden application that stores information about where its phones go every day. Perhaps, I am the only one that gets it but Apple was not trying to track the user, rather some genius in the company wanted to know the whereabouts of the phone, the user was just incidental. The real question is why develop an application that keeps an eye on the iPhone but then doesn’t transfer the information back to, well, that genius. Moreover, while Apple users, politicians, and Apple are paying attention to all of the hoopla now, where was the indignation when this was first reported?

SIP 2.0

April 20, 2011

Understanding SIP is paramount to VARs or IT shops delivering VoIP in any fashion. The point was made very clear to meet a few weeks ago that SIP is the protocol of choice in nearly every implementation or delivery of VoIP. SIP is in the IADs, routers, modems, cable set boxes, SBCs, etc. A business or consumer may not know they are using SIP but it is there.

Welcome to Potatoes, Onions and Oz

April 18, 2011

It was another great weekend for the foodie in me. The new grill and I played well together each day. Friday was grilled Cornish game hen that was marinated in Chinese five-spice, soy and sesame seed oil. Saturday, we enjoyed a rather messy burger called a Jucy Lucy. This burger is popular in Minneapolis at two bars, Matt’s Bar and the 5-8 Club. They have been featured on the Food Network and the Travel Channel.

The Best of the Blog 2010

April 15, 2011

Perhaps you are new to this blog (and I say welcome), or you may have been reading since 2008 when the blog started (in which case I say thanks for reading). However, today is a chance for you to read some of the blogs that address our industry’s most pressing issues (net neutrality, USF, ICC, etc.), or our greatest opportunities (unified communications), or how to position a premise PBX solution versus a managed hosted PBX solution, or just some interesting facts about where IP communications is going, because the SIP and Serve Best of the Blog for 2010 by David Byrd is now available.

2010 was an interesting year with many expected and unexpected changes. Personally, I found the national media’s brief interest in net neutrality a bit of a surprise, although, their lack of reporting on the final rules changes was no surprise.

We Need a Little PR

April 13, 2011

This morning Broadvox and Cypress Communications are taking a major step in continuing to grow our company. We are meeting with our first Public Relations (PR) firm. Previously, we have used industry media, industry events and the Internet to gain visibility and to get our messages out. We will continue to do those things but we are preparing to step onto a larger stage.

Fill and Keep

April 11, 2011

Previously, I mentioned that I had a TEC grill for nearly thirteen years before replacing it two weeks ago. One thing my new grill did not have was an infrared burner capable of 1500oF for searing beef, lamb and other meats. So, I ordered the option and installed it Friday evening. That took away from my food prep time so we had leftovers for dinner.

More on the Notice of Proposed Rulemaking and Further Notice of Proposed Rulemaking

April 8, 2011

In general, I have been too busy or disinterested to ever read a Notice of Proposed Rulemaking (NPRM). I can now say, “That was a mistake.” It is well worth the effort to read relevant parts of the NPRM just to understand the way of thinking by the current makeup of the FCC. Now, I am not referring to the five commissioners who I doubt have read the document or even understand the more technical nuanced sections of the document. I am instead thinking of the guys that actually wrote the document.

Holy Massive Bureaucratic Report IP Man!

April 6, 2011

Notice of Proposed Rulemaking and Further Notice of Proposed Rulemaking adopted February 8, 2011 and released February 9, 2011 is one gigantic tome. Even the rules regarding commenting require a moment or two of thought, check out the following:

Comment Date on Section XV: [30 days after date of publication in the Federal Register]

Reply Comment Date on Section XV: [45 days after date of publication in the Federal Register]

Comment Date on the Remaining Sections: [45 days after date of publication in the Federal Register]; Comment Date of State Members of the Federal-State Joint Board on Universal Service: [59 days after date of publication in the Federal Register]; Reply Comment Date on Remaining Sections: [80 days after date of publication in the Federal Register]

FCC Floundering May Be Over

April 4, 2011

My new grill arrived on Friday. Previously I was cooking on a TEC grill that could reach temperatures of greater than 1500oF. Impressive but after 13 years of pretty heavy usage, it was time to replace it. I bought the new grill on eBay to save big bucks but was a little concerned about putting the grill together.
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