David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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VAD and Waffles

February 14, 2011

I wasn’t sure of what to fix this weekend as I needed to smoke some salmon for next week’s national sales meeting. All of the Broadvox and Cypress Communications sales personnel will be in Dallas meeting each other for the very first time. I decided I wanted to do something special for the two days. I used hickory to cold smoke several whole fillets of salmon and they came out fantastically well.

Pins and Needles

February 11, 2011

The FCC voted to reform the Universal Service Fund and potentially eliminate the InterCarrier Compensation (ICC) system this week and much to my surprise there were no screams of protest. Perhaps, because the FCC, Congress and the carriers now that the system must change to meet the demand of today and position for the needs of the future. All interested parties acknowledge that the USF and ICC were designed in the early 1900s and no suit today’s communications and technology infrastructure. Moreover, the wastefulness and gaming the system such as traffic pumping has become wide spread. 

Interoperability and Lync

February 9, 2011

Prior to the rush to Microsoft Lync, Broadvox was intending to extend its interoperability to latest release of Office Communications Server (OCS). However, we have now agreed with Microsoft engineers to complete interoperability testing on Lync. Interestingly, Wikipedia refers to Lync as the latest instantiation of OCS. Being in sales I sometimes use the excuse that I can’t keep up with all of the technology changes and need a sales engineer to engage prospects. However, when Microsoft decides to update OCS with a new product like Lync, then I have to take notice.

Super Bowl and Sinful Sunday

February 7, 2011

Although it didn’t feel like it, I cooked a lot this weekend. I was really up for it given that I spent the entire week traveling. Anyway, Friday consisted of pulled pork sliders done three ways: Carolina style with vinegar and hot sauce, Memphis with BBQ sauce and, my favorite, seasoned with my white seasoning mixture of salt, pepper, onion and garlic powder. Saturday was chicken with a Caesar salad and Sunday was the Super Bowl. We began the day with waffles that had slivers of cooked bacon added to the batter, very tasty and surprisingly light.

SNR Dreaming

February 2, 2011

As a result of the Broadvox and Cypress Communications merger, we decided it would be a good time to redesign our logo (most of you will miss the change) and redesign our business cards (much needed). As such, the new cards have been on my mind for weeks. So much so, that last night I dreamed about my new business card and the phone number designation SNR (Single Number Reach) that I chose. Those of you that have read this blog the last couple of years (and I thank you) learned some time ago that I do not know my cell phone number.

Pulled Plug and Pork

January 31, 2011

The weekend was a short one with me having to travel on Sunday. I considered not having a recipe this morning but that would have been wrong. Friday night we had Chinese takeout. Surprise!

Internet On, Internet Off

January 28, 2011

Most of my blogs avoid politics because I want the focus to be on learning about IP communications and gaining a selling advantage. Today is a little different in that I am very much opposed to legislation sponsored by two usually milquetoast politicians, Senators Joe Lieberman (I-Connecticut) and Susan Collins (R-Maine). The Lieberman-Collins bill, “Protecting Cyberspace as a National Asset Act” would allow the Department of Homeland Security to establish and maintain a list of servers, systems or assets that constitute critical infrastructure of the Internet. The government is enabled to make the designation without congressional or judicial review.

Zero, Six, 6940

January 26, 2011

It seems that even when IP communications gets a mentioned in the State of the Union address, it is only as a prop for some other thing. The 2011 State of the Union address had 6940 words, 6 mentions of the Internet and no mention of telecom, telecommunications or related words. As bad as this looks, it is still better than last year where out of 7291 words, there was no mention of any of the above.

 President Obama failure to telecommunications last night continues to disturb me.

Going Dutch

January 24, 2011

Sushi Friday night and French to celebrate our anniversary on Saturday left few options for an original recipe this weekend. Therefore, one of two dishes made on Sunday would have to succeed. The leading option was a meaty pasta entrée I make every winter. It is Italian gravy with chucky beef and large diced vegetables served over rigatoni pasta.

Practicing Safe SIP

January 21, 2011

From time to time I do multi-part blogs to describe more complicated issues. Last month the Broadvox marketing team and I decided to consolidate a few of the blogs into an article which was published in Telecom Reseller. That article got more reads than anything else I have written. I would like to say that the subject matter was the reason, however I think it was more the title “Practicing Safe SIP”.

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