David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

Full Story »

A Bold and Rich Choice

January 17, 2011

This was another weekend where I knew the recipe of the week on Friday. We had some finger foods on both Saturday and Sunday for watching the football games. Although, my wife and I enjoyed every bite of Sunday’s finger food, crispy sweetbreads and garlic fries, it would not be typical for most football fans. Consequently, I am presenting a dish I made last week as the recipe of the week.

ReVeal

January 10, 2011

I didn’t cook this weekend until Sunday. And deciding what was the recipe of the week was a bit difficult as a result. I made Osso Buco with roasted potatoes, cabbage and cheesy rolls. Each was delicious.

The Value of the VAR

January 7, 2011

It is not unusual for a VAR to ask our channel managers how to improve their sales of SIP. However, it is the wrong the question. The VAR should never lead with SIP. The Broadvox VAR Partner Program was established because VARs are critical to communicating the benefits and hurdles in transitioning from a TDM to VoIP/SIP Trunking infrastructure.

The FCC Capitulates on Network Neutrality

January 5, 2011

As expected the FCC issued new rules to secure an open internet. They are summarized as follows:

1.       Internet service providers (ISPs) must provide services in a transparent manner by disclosing their network management practices and performance characteristics.

Where's the Beef?

January 3, 2011

Much to my wife’s disappointment, I decided to check out a few local restaurants to see if any could peak my interests during the holidays. We ate out four consecutive days. We did find one restaurant that we will return to again. Flavors, an Indian restaurant, was surprisingly good with an interesting buffet.

Merry Christmas, Happy Holidays and Happy New Year!

December 24, 2010

This will be my last posting of the year. And what a years it has been. The most exciting thing for Broadvox is the pending merger with Cypress Communications. We look forward to its completion in the new year.

Net Neutrality Makes the Evening News

December 22, 2010

Net Neutrality Makes the Evening News

Sure, we in the IP community think net neutrality is a big deal. However, yesterday net neutrality hit the big time, the evening news. Although telecommunications is a very large industry employing millions of Americans, it seldom gets front page attention, a term like “net neutrality” gets even less.

Up in Smoke, the Telephone Book

December 20, 2010

What a weekend! I think I cooked the entire time. Loved it! With apple wood, I smoked two chickens, a turkey, brats (bratwursts) and bacon on Saturday. I also make chicken liver paté, and macaroni and asiago cheese.

Romania and High Speed Internet

December 17, 2010

I woke up this morning wondering what would be interesting to blog about today. As I generally try to avoid regurgitating anything, I was pleased to see the new report by the Communications Workers of America (CWA) on the state of high speed Internet access in America. The Speed Matters survey of Internet is an interesting read but relatively useless in understanding the actual state of affairs of the Internet in the U.S. As I mentioned earlier this week, understanding our position with regard to broadband means analyzing our success or failure based upon Access, Speed and Pricing (ASP).

What is the best IP PBX?

December 15, 2010

Now that’s a loaded question for a carrier. The most typical answer is it depends upon factors specific to your business and infrastructure. I prefer to give an answer that moves away from the specific IP PBX comparisons to the benefits of making transition from a traditional TDM PBX. While, I could list the benefits of VoIP/SIP Trunking, I’d rather focus on those of the IP PBX itself.
Featured Events