David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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SNR Dreaming

February 2, 2011

As a result of the Broadvox and Cypress Communications merger, we decided it would be a good time to redesign our logo (most of you will miss the change) and redesign our business cards (much needed). As such, the new cards have been on my mind for weeks. So much so, that last night I dreamed about my new business card and the phone number designation SNR (Single Number Reach) that I chose. Those of you that have read this blog the last couple of years (and I thank you) learned some time ago that I do not know my cell phone number.

Pulled Plug and Pork

January 31, 2011

The weekend was a short one with me having to travel on Sunday. I considered not having a recipe this morning but that would have been wrong. Friday night we had Chinese takeout. Surprise!

Internet On, Internet Off

January 28, 2011

Most of my blogs avoid politics because I want the focus to be on learning about IP communications and gaining a selling advantage. Today is a little different in that I am very much opposed to legislation sponsored by two usually milquetoast politicians, Senators Joe Lieberman (I-Connecticut) and Susan Collins (R-Maine). The Lieberman-Collins bill, “Protecting Cyberspace as a National Asset Act” would allow the Department of Homeland Security to establish and maintain a list of servers, systems or assets that constitute critical infrastructure of the Internet. The government is enabled to make the designation without congressional or judicial review.

Zero, Six, 6940

January 26, 2011

It seems that even when IP communications gets a mentioned in the State of the Union address, it is only as a prop for some other thing. The 2011 State of the Union address had 6940 words, 6 mentions of the Internet and no mention of telecom, telecommunications or related words. As bad as this looks, it is still better than last year where out of 7291 words, there was no mention of any of the above.

 President Obama failure to telecommunications last night continues to disturb me.

Going Dutch

January 24, 2011

Sushi Friday night and French to celebrate our anniversary on Saturday left few options for an original recipe this weekend. Therefore, one of two dishes made on Sunday would have to succeed. The leading option was a meaty pasta entrée I make every winter. It is Italian gravy with chucky beef and large diced vegetables served over rigatoni pasta.

Practicing Safe SIP

January 21, 2011

From time to time I do multi-part blogs to describe more complicated issues. Last month the Broadvox marketing team and I decided to consolidate a few of the blogs into an article which was published in Telecom Reseller. That article got more reads than anything else I have written. I would like to say that the subject matter was the reason, however I think it was more the title “Practicing Safe SIP”.

Welcome to Telecom Prairie

January 19, 2011

In 1984 I was part of a small group of people that opened the Ericsson US offices in Richardson, Texas. At that time no one knew how many telecom related firms would eventually locate themselves in what became Telecom Prairie and ultimately Telecom Corridor. Besides Ericsson some of the early entrants were Intecom, MCI, Digital Switch Corporation, and Northern Telecom. Over time some of these companies merged with others and the area saw the entry of Alcatel, WorldCom, Huawei, Nokia and Fujitsu.

A Bold and Rich Choice

January 17, 2011

This was another weekend where I knew the recipe of the week on Friday. We had some finger foods on both Saturday and Sunday for watching the football games. Although, my wife and I enjoyed every bite of Sunday’s finger food, crispy sweetbreads and garlic fries, it would not be typical for most football fans. Consequently, I am presenting a dish I made last week as the recipe of the week.

ReVeal

January 10, 2011

I didn’t cook this weekend until Sunday. And deciding what was the recipe of the week was a bit difficult as a result. I made Osso Buco with roasted potatoes, cabbage and cheesy rolls. Each was delicious.

The Value of the VAR

January 7, 2011

It is not unusual for a VAR to ask our channel managers how to improve their sales of SIP. However, it is the wrong the question. The VAR should never lead with SIP. The Broadvox VAR Partner Program was established because VARs are critical to communicating the benefits and hurdles in transitioning from a TDM to VoIP/SIP Trunking infrastructure.

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