David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Jet.com The .Good the .Bad and the .Ugly

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The FCC Capitulates on Network Neutrality

January 5, 2011

As expected the FCC issued new rules to secure an open internet. They are summarized as follows:

1.       Internet service providers (ISPs) must provide services in a transparent manner by disclosing their network management practices and performance characteristics.

Where's the Beef?

January 3, 2011

Much to my wife’s disappointment, I decided to check out a few local restaurants to see if any could peak my interests during the holidays. We ate out four consecutive days. We did find one restaurant that we will return to again. Flavors, an Indian restaurant, was surprisingly good with an interesting buffet.

Merry Christmas, Happy Holidays and Happy New Year!

December 24, 2010

This will be my last posting of the year. And what a years it has been. The most exciting thing for Broadvox is the pending merger with Cypress Communications. We look forward to its completion in the new year.

Net Neutrality Makes the Evening News

December 22, 2010

Net Neutrality Makes the Evening News

Sure, we in the IP community think net neutrality is a big deal. However, yesterday net neutrality hit the big time, the evening news. Although telecommunications is a very large industry employing millions of Americans, it seldom gets front page attention, a term like “net neutrality” gets even less.

Up in Smoke, the Telephone Book

December 20, 2010

What a weekend! I think I cooked the entire time. Loved it! With apple wood, I smoked two chickens, a turkey, brats (bratwursts) and bacon on Saturday. I also make chicken liver paté, and macaroni and asiago cheese.

Romania and High Speed Internet

December 17, 2010

I woke up this morning wondering what would be interesting to blog about today. As I generally try to avoid regurgitating anything, I was pleased to see the new report by the Communications Workers of America (CWA) on the state of high speed Internet access in America. The Speed Matters survey of Internet is an interesting read but relatively useless in understanding the actual state of affairs of the Internet in the U.S. As I mentioned earlier this week, understanding our position with regard to broadband means analyzing our success or failure based upon Access, Speed and Pricing (ASP).

What is the best IP PBX?

December 15, 2010

Now that’s a loaded question for a carrier. The most typical answer is it depends upon factors specific to your business and infrastructure. I prefer to give an answer that moves away from the specific IP PBX comparisons to the benefits of making transition from a traditional TDM PBX. While, I could list the benefits of VoIP/SIP Trunking, I’d rather focus on those of the IP PBX itself.

Povitica, Latkes and IBM

December 13, 2010

Going into the weekend I had no idea as to what the recipe of the week would be. I didn’t have a hankering for anything and I hadn’t purchase anything that needed to be cooked. Friday, my wife made a shrimp casserole that was pretty good. It consisted of shrimp, cream, cheese and very few vegetables.

Broadband is not Scarce

December 10, 2010

The latest FCC report on the state of broadband in the US labels broadband as “scarce”. That is hardly the case. Several good things have come from the FCC this year regarding broadband. First, it was useful to announce a globally competitive target to deliver 100-Mbps services to 100 million households by 2020.  

What does this have to do with Broadvox?

December 8, 2010

It has been more than two years since I began writing this blog so I was a little surprised that the discussion regarding Level 3 and Comcast merited a “what does this have to do with Broadvox?" response. Just as Butterball reaches out to bad or adventurous cooks every Thanksgiving with advice on cooking turkey because someone either just became of age, got married or decided it was worth the effort. I understand I need to restate the purpose of this blog from time to time. This blog is not about Broadvox.

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