David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Net Neutrality Rebuked During Tuesday's Election

November 5, 2010

It doesn’t take long for the spin machines to get up to speed. In perhaps one of the weirdest statements of fact, it was noted that all of the Democrats that supported a net neutrality pledge sponsored by the Progressive Change Campaign Committee (PCCC) loss during Tuesday’s vote. According to Scott Cleland, a net neutrality opponent, “Net neutrality was completely repudiated in the election.” If only that were actually true.

I say that because, if it were true, then most Americans would know that a significant debate called “net neutrality” existed.

SMBs and Unified Communications

November 3, 2010

With the pending merger of Cypress Communications and Broadvox, I am expanding by research efforts into understanding and implementing Unified Communications (UC) solutions. While Cypress has the stronger UC solution for enterprises, both Cypress and Broadvox with C3 IP and GO!VBX have what would be considered virtual IP PBX solutions that serve SMBs well. It is important to note that the needs and decision processes of SMBs varies greatly from that of enterprises. And since most of the members of our VAR Partner Program sell to SMBs, it is useful to state the key drivers of a UC solution for SMBs.

Telecommunications, More than Just a Hill of Beans

November 1, 2010

Telecommunications, More than Just a Hill of Beans

Saturday, I stopped by H Mart, an Asian grocery store. I went in with no real need but as always purchased quite a few things. Let's begin with the odd, pig's feet.

To STUN or Not to STUN

October 29, 2010

I am often asked how many people read this blog. The fact is I have no idea. The blog is posted with PhonePlus,  VON/xchange, TMCnet's IP Communications and SIP Trunking communities, Telecom Reseller, and Broadvox. The target audiences for the blogs are our current VAR partners, potential partners and from time to time the end-user community.

STUNned Unnecessarily

October 27, 2010

It is not often that I hesitate to cover a topic in this blog. I have also not been afraid to name names when necessary. However, a most unusual thing happened yesterday and for the first time, I am reluctant to disclose the full effect. It may have happened only to Broadvox, which would be surprising, but our customers on Avaya platforms had unnecessary service disruptions.

Ham, Fettuccine and FiOS

October 25, 2010

After being on the road for 11 of the last 12 days, I was looking forward to cooking again. However, I would be remiss if I did not describe our last meal in New York City. I was anxious to rest our last night and was planning on having an "acceptable" dinner. As I explained that to my wife a woman overheard me and commented that an "acceptable" meal seemed boring. I quietly agreed and sought out assistance over the web for a final Italian meal that was within walking distance of Times Square, not in Hell's Kitchen and not a tourist stop.

Porchetta and Interop 2010

October 20, 2010

After a train trip to conduct business with TMC in Connecticut, I thought I may as well have pre-dinner appetizers at the Oyster Bar in Grand Central Station. After 16 oysters from all over North America and sea urchin, my appetizer kind of wiped out my desire for an entrée. Tuesday was better with two new locations found. Lunch was at a small takeout eatery called Porchetta.

Veal Valdostana and Traffic Pumping Update

October 19, 2010

I didn't cook this weekend as we spent the time in New York City. It's an eating vacation. Walking and window shopping are interrupted by dining adventures both planned and serendipitous. Day one was at the Stage Deli across from Madison Square Garden. The Stage deli delivered a good and simple deli meal with a very good version of Manhattan clam chowder.

Making Lemonade or M&A

October 15, 2010

For the months it took to reach a definitive agreement to merge between Broadvox and Cypress Communications, those of us in the know knew that silence was important. When one my direct reports figured out we were performing due diligence and engaging in merger and acquisition discussions, it became a question of making "lemonade". I thought the word fit the effort as our desire was to create something new from separate elements and it rhymed (somewhat) with M&A.

Merging Cypress and Broadvox make fantastic lemonade.

Risotto and Leadership

October 13, 2010

Last weekend I cooked every day. This weekend, I only cooked on Sunday. My wife made a very nice pasta with tuna dish Friday. Saturday, we ate out and that left Sunday.

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