David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Sonos BOOST, For Music in Tough to Reach Places

I’ve been using Sonos as an in-home streaming solution for many years and since it relies on WiFi it provides infinite levels...

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IOT tests do NOT tell the whole story

Service providers typically have infrastructure from multiple vendors installed in their networks.  Mostly this is by design since they don’t want...

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Notes from Connections 2014 Part Deux

More notes from BSFT Connections 2014 in the desert by friends of my at the show. These notes are from ANPI's...

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Notes from Connections 2014

Broadsoft Connections kicked off with the usual festivities yesterday including a pool party and a summer fashion show. This morning it...

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Behaviors All Leaders Should Demonstrate

March 25, 2014

For the last few weeks, I have been very focused on providing sales tools and other information related Hosted Unified Communications. However, as those who have read this blog over years have learned, it is more than a technology blog. It is a blog that covers any subject deemed relevant to the overall IP community and ecosystem. So, today’s subject will not come as a surprise to most of you, and I feel it is quite relevant.

IP Communications, Mobility and March Madness

March 21, 2014

After two weeks of very weighty blogs addressing the six primary benefits of hosted Unified Communications and the value they deliver to businesses, I thought something lighter was in order. Other than the Super Bowl, March Madness is my favorite time of the year for sports. I am a graduate of Michigan State (Go Spartans), a Virginian (Go Cavaliers and the ACC) and a longtime fan of UNC (Go Tar Heels). Yet, with all of these possible teams to follow, doing so has always been difficult due to work and the way television favors showing games to regional markets.

Monetizing UC Benefits: CAPEX and Business Continuity

March 14, 2014

Monetizing CAPEX is easy. Simply identify the competing IP PBX with Unified Communications apps and we have a price. While the phone type may vary, an average price per phone can be established based upon historical selection or buying practices. Keep in mind that many hosted UC providers, including ANPI, offer phone leasing arrangements and, right now, free phones with multi-year agreements.

The Cost of Technology Obsolescence and Hosted Unified Communications

March 11, 2014

As previously noted, technology obsolescence comes in many forms, with each affecting the operations or OPEX of a business. The five forms are:

  • Planned Obsolescence
    • Technical Obsolescence
    • Functional Obsolescence
    • Style Obsolescence
    • Postponement Obsolescence
    • Unplanned Obsolescence

In last week’s blog, I described each form, but did not include any data to calculate the price or cost of each form to the business. It is important to understand that with Hosted Unified Communications, a business is protected from all five types of obsolescence. With a cloud solution, technical and functional obsolescence are addressed through continuous additions of features and services via the service provider, many of which are made available to current subscribers at no cost.

Hosted Unified Communications Defeats Obsolescence

March 4, 2014

 

In working to quantify the cost of technological obsolescence, I learned a couple things: Obsolescence comes in five forms and, while it is not quantified in terms of minutes per employee, it is budgeted for by nearly every business. Yet, without understanding obsolescence itself, the budgeting process is often understated, as it assumes products have a longer life than actual use suggests.

The term “Planned Obsolescence” was first introduced in 1932 (The Culture of Planned Obsolescence in Technology Companies).

Business Continuity Saves Businesses

February 21, 2014

It seems obvious that if a company can survive an unforeseen circumstance, that it will thrive as a commercial entity. However, as logical as that thought is, only 52% of small businesses claim to have a business continuity plan, and only 28% say they have reviewed it recently to ensure it is up to date and still effective. Moreover, according to the Insurance Institute of Business & Home Safety, 25% of businesses forced to close following a major event such as 9/11 or Hurricane Sandy do not reopen.

When it comes to understanding the risks associated with not having a continuity plan, small businesses lag their larger counterparts.

The Changing Landscape of Collaboration

February 18, 2014

Several years ago, it was quite common to argue that collaboration tools were of greater importance to mid-size and large businesses versus small businesses. After all, if a small business wanted to collaborate, then they could just walk across the office, stand up and speak across the cubicle wall or meet in the conference room. While collaboration seemed unnecessary for small businesses then, it is clear that is no longer the case. The average small business with 99 or fewer employees has three office locations, and the number of remote workers is growing.

The Case for Mobile UC

February 14, 2014

Usually, service providers charge more for mobility features as part of Unified Communications. And it is worth the additional cost. It’s very difficult to not double count some of the monetary benefits of implementing a hosted Unified Communications (UC) solution. However, it is important to keep this as objective and pure analysis as possible.

Quantifying Productivity Improvements with UC

February 11, 2014

In order to determine the value of a Hosted Unified Communications implementation, we need a few assumptions. I will be using these for the other identified benefits of UC as well:

  • Company size is 22 and 100 employees
  • Median income is $51,000

Using the above assumptions, if a business implemented full UC including Presence, a mobile client and collaboration tools, employee productivity would result in the following gains per market study data:

  1. 49% of businesses saved up to 20 minutes per employee per day by reaching co-workers on the first try.

22

Employees

 $  280,280

per year savings

100

Employees

 $  1,274,000

per year savings

  1. 54% of businesses saved up to 20 minutes per employee per day by escalating IM chats into phone calls.

22

Employees

 $     280,280

per year savings

100

Employees

 $  1,274,000

per year savings

  1. 33% saved 11 to 20 minutes per employee daily using digital corporate directory access, click-to-dial and Presence.

22

Employees

 $      217,217

per year savings

100

Employees

 $      987,350

per year savings

 

While not every business saved using the various tools or improved communications processes, those businesses that did receive a tremendous improvement on their bottom live. By quantifying the potential savings versus simply saying “UC can improve productivity”, a business owner can measure the effectiveness of the solution.

ANPI at RTIME

February 10, 2014

Typically, I go to industry events with relatively low expectatioaans hoping to achieve one or two specific objectives. This particular week during RTIME was unequivocally the most successful number of meaningful interactions I have even had during an industry event. And I have been told that others at ANPI experience the same level of enthusiasm and high numbers of attendee interest. Moreover, we accomplished this without giving away Ferrari or sponsoring an extravaganza.

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