David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Sonos BOOST, For Music in Tough to Reach Places

I’ve been using Sonos as an in-home streaming solution for many years and since it relies on WiFi it provides infinite levels...

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IOT tests do NOT tell the whole story

Service providers typically have infrastructure from multiple vendors installed in their networks.  Mostly this is by design since they don’t want...

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Notes from Connections 2014 Part Deux

More notes from BSFT Connections 2014 in the desert by friends of my at the show. These notes are from ANPI's...

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Notes from Connections 2014

Broadsoft Connections kicked off with the usual festivities yesterday including a pool party and a summer fashion show. This morning it...

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It's All About the Channel

September 8, 2010

One of the less surprising announcements yesterday was that Mark Hurd would be joining Oracle as a co-president. I found it more interesting that Larry Ellison found HP Board had let him go due to political correctness. For the record, Mark Hurd was let go due to expense reporting irregularities not sexual harassment. In any event, Oracle recently acquired Sun and while I followed Hurd's efforts at HP, I did not know that his strength was in building their channel.

Contact Centers Need New Strategies

September 3, 2010

Earlier in the week, I spoke to a conference of call and contact center managers. When I was asked to speak some months ago, I wondered what I could possibly say to the group that would be interesting. I mean, I know a little about a lot of things (I am marketing and sales) but I didn't know what would be a concern for this group. Fortunately, when I arrived they were running a bit late and I got to listen to two other speakers discuss their "successes" in the industry.

Changing the World is not Easy

September 1, 2010

Earlier this week I read someone's comments regarding the new Google Voice free service. The essence of the article was that this free service was going to change the way telecommunications is delivered and sold in the US, and, perhaps, the world. I usually let this type of rhetoric flow over me like a cool breeze because it is not often that a new product changes the world. Moreover, I was confused by the assessment the writer gave the product.

Advertised, Expectations and Actual

August 30, 2010

We were busy this weekend so food was rather pedestrian, pizza for both Friday and Saturday. I did prepare a nice spring salad for each meal. However, I prepared one dish that was outstanding, Seared Ahi Tuna and Mexican Rice with Achiote Sauce. Over the last year, I discovered achiote sauce and I have embraced it wonderful flavor with zeal.

Can We do What Google Does?

August 27, 2010

This week the telecom new sites and bloggers have been abuzz with comments and insights regarding the Google announcement of "free" phone service for Gmail users. For those that have been on another planet this week, Google's new product will allow Gmail users are able to place free calls within the United States and Canada. The service is quite simple to activate. A phone call is started by selecting the "Call phone" option within the Gmail chat tool.

To All of You, Thanks

August 25, 2010

Yesterday a most unusual thing happened. A customer complained by sending an email to our CEO. Most companies expect to see emails or phone calls to upper management regarding service or billing issues regularly. However, in the case of Broadvox, it seldom happens.

Spicy Asian Chops and Too Hot Huawei

August 23, 2010

Few times do I enter a weekend knowing the recipe of the week. Last week was such a weekend. I made two fabulous grilled dishes last week, blackened New York strip steak and spicy Asian chops. I had never prepared blacked steaks before but given the result, I will do them again.

The Wild Wild West and Net Neutrality

August 20, 2010

The immediate barrage of comments related to the net neutrality proposal from Google and Verizon gave me pause. While looking to such major players to devise a net neutrality plan that would truly address the concerns of consumer activists and Internet entrepreneurs would be foolish. I needed time to consume the proposal to understand was it really that bad for the industry and Broadvox. In some ways, the proposal begins to address my change in position regarding net neutrality.

Offal is not Awful and the Seven Deadliest Attacks

August 18, 2010

Last week was great for food. I was in Cleveland to train our new channel managers when I found I had an evening to myself. I went to Lola, owned by Michael Symon, an Iron Chef on the food network. I chose the restaurant because he is into offal and there will be sweetbreads on the menu.

Survivability

August 18, 2010

Last week, I missed posting my Friday blog. I was working on a response to a proposal for a large multi-national enterprise. It was different from most RFPs we receive, in that pricing and traffic were not the primary concern. Instead, the primary concern was business continuity or survivability.

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