David Byrd
Chief Marketing Officer for ANPI
10 Lessons from Volleyball, Part 2
Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...
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CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
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ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
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Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
Full Story »What was the buzz at IT Expo?
January 22, 2010In reviewing the sessions and talking to many of the exhibitors, it was impossible to say what was on the minds of the attendees. With regard to TMC and the event organizers, it was a little bit of this and a little bit of that. It was all things IP. Therefore, I guess the better direction for this blog is to discuss what I got out of the show.
What will be the Buzz?
January 20, 2010I am attending IT Expo in Miami this week and participating in three panel discussions. I know mostly what I will be talking about but I wonder what will be the leading topics of the show. Last year Nortel, SIP, Apple and a few other items drove the two shows. It will be interesting to see what will drive this show.
Real Carriers Eat Quiche
January 18, 2010It's been a couple of weeks since I last wrote this blog. The amount of travel and such to start the year was a bit overwhelming and I found time to be a commodity in short supply. I decided I would rather not write the blog than provide something that wasn't my best. Of course, you missed some great food but I will make up for that beginning today.
Happy New Year!
January 4, 2010The holidays were full of food, glorious food. While I apologize for the length of time without a blog or a recipe, I'll make up for in the weeks to come. First food...the holidays began with more homemade bacon, ham and Gravlax. I also felt that after last year's French Onion Soup misstep, I should make that in a proper fashion.
A Merry Broadband Christmas...
December 21, 2009My new smoker and I have been having one heck of an affair. Someone said over the weekend that all I am doing is smoking food. That is not entirely true. I have been smoking nearly every weekend as I learn the particulars of the smoker.
The IP Scene is Green II
December 18, 2009The last blog noted that the infrastructure required for IP Communications uses far fewer resources than similarly sized TDM networks. A Broadvox data center requires less power, construction materials, air conditioning and space than a Verizon central office switching center. Therefore, transitioning to VoIP/SIP Trunking is a key step in being a good steward of the earth.
The most common defense for the IP ecosystem being green has been that it allows for more telecommuters and provides more features and benefits to those workers.
The IP Scene is Green
December 16, 2009When I first began to study whether SIP Trunking was part of improving the ecosystem, I encountered a rather well written article stating that VoIP was not a green technology. I accepted this position until recently when I realized the logic was flawed. The initial point revolved around the components of the technology. It is true that VoIP/SIP Trunking requires an array of servers and sophisticated electronics.
A Curing Review
December 14, 2009What a weekend for food. It began with Philly Cheesesteak sandwiches on Friday, BLT's on Saturday and a smoked food festival on Sunday. For the Cheesesteak, I shop at Asian markets where they thinly slice rib eye beef for Shabu Shabu and other dishes. It is perfect for lovers of Philly Cheesesteak.
An all IP Future?
December 11, 2009Is there really a question about the future of telecommunications? Over the last thirty years, I have participated in the development of the Intelligent Network Architecture that brought us Service Control Points and out of band signaling (SS7), Cellular communications (now mobility with Wi-Fi, Mi-Fi and femtocell) and today, IP Telephony. There is no doubt in my mind that the transition to IP communications is inevitable and I wonder why the FCC is asking for opinions on the subject? As usual, I'll keep an eye on that for you as well.
Reading Food and SIP
December 7, 2009What a busy weekend. My wife and I spent Saturday shopping and running errands. Dinner was a quick helping of fried chicken and waffles with maple syrup. I didn't grow up on the combination but I like it a lot now.
