David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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Advertised, Expectations and Actual

August 30, 2010

We were busy this weekend so food was rather pedestrian, pizza for both Friday and Saturday. I did prepare a nice spring salad for each meal. However, I prepared one dish that was outstanding, Seared Ahi Tuna and Mexican Rice with Achiote Sauce. Over the last year, I discovered achiote sauce and I have embraced it wonderful flavor with zeal.

Can We do What Google Does?

August 27, 2010

This week the telecom new sites and bloggers have been abuzz with comments and insights regarding the Google announcement of "free" phone service for Gmail users. For those that have been on another planet this week, Google's new product will allow Gmail users are able to place free calls within the United States and Canada. The service is quite simple to activate. A phone call is started by selecting the "Call phone" option within the Gmail chat tool.

To All of You, Thanks

August 25, 2010

Yesterday a most unusual thing happened. A customer complained by sending an email to our CEO. Most companies expect to see emails or phone calls to upper management regarding service or billing issues regularly. However, in the case of Broadvox, it seldom happens.

Spicy Asian Chops and Too Hot Huawei

August 23, 2010

Few times do I enter a weekend knowing the recipe of the week. Last week was such a weekend. I made two fabulous grilled dishes last week, blackened New York strip steak and spicy Asian chops. I had never prepared blacked steaks before but given the result, I will do them again.

The Wild Wild West and Net Neutrality

August 20, 2010

The immediate barrage of comments related to the net neutrality proposal from Google and Verizon gave me pause. While looking to such major players to devise a net neutrality plan that would truly address the concerns of consumer activists and Internet entrepreneurs would be foolish. I needed time to consume the proposal to understand was it really that bad for the industry and Broadvox. In some ways, the proposal begins to address my change in position regarding net neutrality.

Offal is not Awful and the Seven Deadliest Attacks

August 18, 2010

Last week was great for food. I was in Cleveland to train our new channel managers when I found I had an evening to myself. I went to Lola, owned by Michael Symon, an Iron Chef on the food network. I chose the restaurant because he is into offal and there will be sweetbreads on the menu.

Survivability

August 18, 2010

Last week, I missed posting my Friday blog. I was working on a response to a proposal for a large multi-national enterprise. It was different from most RFPs we receive, in that pricing and traffic were not the primary concern. Instead, the primary concern was business continuity or survivability.

Cloud Nine is Thai Green Curry and No PBXs

August 16, 2010

I had my older grandson, Jake, for the weekend, so cooking took an interesting turn. Friday was burgers with Belgian fries. Since Jake loves sushi, Saturday, we took him to an Asian buffet for dinner called Tokyo One. Although, only thirteen he attacked the variety of food with zest.

The 75 Coolest Service Providers

August 11, 2010

When I joined Broadvox three years ago, I was not familiar with the company. Although, I had an asterisk-based PBX in my home office, I was also unfamiliar with SIP Trunking. The challenge at the time of my hiring was to establish both the company and the technology as mainstream for VARs, consultants and, of course, end-users. Over the last three years, we have developed a superb organization (see the August Newsletter) and a very robust and feature-rich product offering.

Roasted and Fired

August 9, 2010

I actually accomplished a long desired goal this weekend. I took my grandkids to the Ringling Brothers and Barnum & Bailey Circus. Previously, they were too young or too busy or lived out of the state. Sunday, though everything came together.

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