David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

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To All of You, Thanks

August 25, 2010

Yesterday a most unusual thing happened. A customer complained by sending an email to our CEO. Most companies expect to see emails or phone calls to upper management regarding service or billing issues regularly. However, in the case of Broadvox, it seldom happens.

Spicy Asian Chops and Too Hot Huawei

August 23, 2010

Few times do I enter a weekend knowing the recipe of the week. Last week was such a weekend. I made two fabulous grilled dishes last week, blackened New York strip steak and spicy Asian chops. I had never prepared blacked steaks before but given the result, I will do them again.

The Wild Wild West and Net Neutrality

August 20, 2010

The immediate barrage of comments related to the net neutrality proposal from Google and Verizon gave me pause. While looking to such major players to devise a net neutrality plan that would truly address the concerns of consumer activists and Internet entrepreneurs would be foolish. I needed time to consume the proposal to understand was it really that bad for the industry and Broadvox. In some ways, the proposal begins to address my change in position regarding net neutrality.

Offal is not Awful and the Seven Deadliest Attacks

August 18, 2010

Last week was great for food. I was in Cleveland to train our new channel managers when I found I had an evening to myself. I went to Lola, owned by Michael Symon, an Iron Chef on the food network. I chose the restaurant because he is into offal and there will be sweetbreads on the menu.

Survivability

August 18, 2010

Last week, I missed posting my Friday blog. I was working on a response to a proposal for a large multi-national enterprise. It was different from most RFPs we receive, in that pricing and traffic were not the primary concern. Instead, the primary concern was business continuity or survivability.

Cloud Nine is Thai Green Curry and No PBXs

August 16, 2010

I had my older grandson, Jake, for the weekend, so cooking took an interesting turn. Friday was burgers with Belgian fries. Since Jake loves sushi, Saturday, we took him to an Asian buffet for dinner called Tokyo One. Although, only thirteen he attacked the variety of food with zest.

The 75 Coolest Service Providers

August 11, 2010

When I joined Broadvox three years ago, I was not familiar with the company. Although, I had an asterisk-based PBX in my home office, I was also unfamiliar with SIP Trunking. The challenge at the time of my hiring was to establish both the company and the technology as mainstream for VARs, consultants and, of course, end-users. Over the last three years, we have developed a superb organization (see the August Newsletter) and a very robust and feature-rich product offering.

Roasted and Fired

August 9, 2010

I actually accomplished a long desired goal this weekend. I took my grandkids to the Ringling Brothers and Barnum & Bailey Circus. Previously, they were too young or too busy or lived out of the state. Sunday, though everything came together.

Combating the Seven Deadliest Attacks with an E-SBC

August 6, 2010

The seven deadliest attacks on Unified Communications do not need to be fatal. However, they do require multiple approaches. First, here is the list as developed by Dan York. If you want to see details, please visit the Wednesday blog or read his book, the "Seven Deadliest Unified Communications Attacks".

1)      The Ecosystem Expansion exposes voice and video applications to the same security challenges as data.

The Seven Deadliest UC Attacks

August 4, 2010

The number of end points continues to increase dramatically. As such, they are drawing the attention of hackers globally. Just as smartphones using Apple OS and Android are attracting the attention of hackers, as noted with the increase in benign and malicious phone apps, so too has the IP community become a target. In addressing this increase, service providers must work in conjunction with their sales channels and customers to make every effort to prevent or minimize the exposure.

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