David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

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Splice Software Uses the Power of Analytics to Expand its Product Line

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Jet.com The .Good the .Bad and the .Ugly

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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What's Up With the Data Center?

This morning there is an article that "RDG Capital Fund Management, the investment vehicle of Russell Glass and a significant shareholder...

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Acme Packet is not Wily Coyote's Cup of Tea

May 19, 2010

Wily Coyote may have been purchasing from a fictitious company called "Acme". However, Broadvox's purchase of products is not from Acme but rather Acme Packet.

Gary Tabachnik, VP Carrier Sales for Broadvox, and I attended an Acme Packet event Interconnect 2010 in San Diego on Monday and Tuesday. The attendees consisted of other major carriers, enterprises and Acme Packet technology partners.

Good Things Take Time

May 17, 2010

Obviously, I did not need to create an original recipe this weekend as I had the Smoked Pork and Ricotta Cannelloni waiting the wings. Therefore, Friday was southern fried pork chops with a green salad, Saturday was BBQ chicken with grilled vegetables and Sunday was a baked potato with our favorite toppings. I'll share the BBQ chicken recipe over the course of the summer. As for the cannelloni, it is a labor of love and that's why we make it on weekends.

The FCC is Obscuring Intent with the Third Way

May 14, 2010

Today is my final review of the "Third Way" as proposed by Julius Genachowski, FCC Chairman. While we have discussed Sections 201 and 202, I do not plan to spend time examining the impact of Section 208, which gives carriers, businesses, and consumers the ability to complain to the FCC if an incumbent carrier has violated the rules outlined in sections 201 and 202. It seems somewhat obvious. Nor do I wish to analyze Sections 222 and 255, which address customer privacy issues and conformance to the Americans with Disabilities Act of 1990, respectively.

Pursuing Net Neutrality

May 12, 2010

In continuing to examine the three primary section of Title II of the Communications Act, today, we look at Section 202. As a reminder, the review is because of the major announcement made by the FCC Chairman to redefine broadband carriers by using Title I of the Act and 6 sections of Title II. Today we will address Section 202.

Reading Section 202 of the Act is an interesting exercise as the focus of the act is on Broadcast Ownership.

To the Beat of a Different Drum

May 10, 2010

Friday, we had Alaskan King Crab Quiche and Sunday, I served cannelloni. While there are many versions of cannelloni, I made my filling using smoked pork loin and cured Virginia ham. I chose those particular meats over Italian sausage because they just seemed interesting. The completed dish proved those flavors were indeed winners.

A Cautious Approach to Net Neutrality, A Third Way

May 7, 2010

Yesterday, the major news of the day was the Dow dropping 1000 points in just a few minutes. However, for the world of telecom, it was the notice that FCC Chairman, Julius Genachowski, was going to release a statement regarding the regulation of broadband carriers. Broadvox management has been discussing the impact of a major change for weeks. Additionally, those of you that have been regular readers of my blog know that I support Net Neutrality as a member of the IP ecosystem and as a consumer of broadband services.

Are Current Government Policies Hurting SMBs?

May 5, 2010

A recent cover story by CRN interviewed small IT related businesses regarding President Obama's 2009/2010 legislative activity/wins and the impact on their business. While I am sure the story was not attempting to accurately poll IT related SMBs, it was clear that most of those interviewed were not optimistic about the newly passed laws. The most discussed law was the Healthcare bill. Most of the SMBs see additional cost, potential taxes and very little improvement in the health insurance plans they provide for their employees.

Chili Crab, Pepper Crab, the Heat is On

May 3, 2010

Chili Crab, Pepper Crab, the Heat is On

On Friday, I blogged that I would share with you one of my favorite recipes. Well, guess what. You are going to get two of them today.

An Improved Strategy for US Broadband

April 30, 2010

We are down to the final leg of the three-legged stool, speed. Most studies examining broadband use a speed of 200kbps as the minimum measure. However, in 2008 the FCC finally realized that 200kbps was insufficient to support the bulk of existing Internet based services and applications. The new definition requires a speed of 768kbps for access to be called broadband.

Further Broadband Penetration Deconstruction

April 28, 2010

Before I begin, I want to remind you that most of the numbers used for the subject for this week's blog come from the Rural Utilities Service (RUS), National Telecommunications Infrastructure Administration (NTIA), Federal Communications Commission (FCC) and National Telecommunications Cooperative Association (NTCA). I am also using numbers from Insight, Belcher and ChannelVision Magazine. As this is not a college dissertation, and I do not plan to gain economically, I will not be labeling all of the usage going forward. Okay, the disclaimer is out of the way.

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