David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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We Interrupt this Blogging

April 5, 2010

There will be no blogs this week as Broadvox will be making new product announcements. You may follow the announcements beginning Wednesday on our twitter account http://twitter.com/broadvox or at the Broadvox site on the home page under News.

I have not forgotten that I owe you some wireless applications to expand your sales offerings. They will come next Monday.

BTW, I did have eggs and bagels on Sunday to celebrate Easter, Passover and spring.

Integrating Wireless with IP Communications to Increase Revenues

March 31, 2010

Often times I am asked to provide advice to our partners on how they can increase their sales. In addition to the basic blocking and tackling that must be done to develop a sales force and educate our prospects, we need to evolve our solution offering as well. So, if a VAR has trained his personnel, developed collateral, has a successful lead generation program and is protecting the integrity of his pricing, then he is blocking and tackling well. Given that, I have asked them about their web efforts.

An Incredible Can of Tomatoes and a Bunch of Writing

March 28, 2010

The only time we have breakfast is on weekends. I do my best to mix it up so that we aren't just eating pancakes and eggs. I've added hash browns and latkes to my repertoire but this Sunday, I decided to make my version of a potato pancake. I wanted something a little lighter and savory.

Beating FUD with MOS

March 26, 2010

My interest in the Mean Opinion Score (MOS) increased when a Verizon spokes person in 2008 stated that their VoIP product was not as good as their TDM or traditional voice product. The comment came as result of questioning by financial analysts regarding the future of their TDM network and timing of the transition to an all IP network. It is true that the current reliability of IP networks is just shy of TDM networks (99,995 vs. 99.999).

SIP Trunking and VoiceCon

March 24, 2010

The three-hour SIP Trunking session at VoiceCon drew over three hundred participants. That is SIPnormous. It demonstrates the growing interest in SIP by enterprises as they begin to supplement their intranet VoIP implementations with extranet SIP. While Broadvox was not invited to participate in those sessions, we did speak at a smaller breakout sponsored by AudioCodes.

From Brussels to Orlando

March 22, 2010

The grandkids came over on Sunday for dinner which is always a happy occasion. It does present a small problem in that I need to make something that can feed a group or family style. It also presents a problem in food selection, as the younger two are a pretty fussy non-adventurous group. When they get older, I'll make coq au vin or a chatcuterie.

Should Broadband Expansion be Public Policy?

March 19, 2010

Interestingly, the announcement by the FCC of a National Broadband Plan received little to no attention on our major media outlets. Perhaps it's because the amount of money involved is rather low when compared to Social Security, Medicare, and Defense. Perhaps it's because the announcement came in the middle of the Healthcare debate. Regardless, there is little public awareness of the plan.

Broadband Access, a Matter of Public Policy?

March 17, 2010

Julius Genachowski, chair of the FCC, was quite pleased to announce plans to transfer billions of dollars from the USF to develop broadband in rural and underserved areas of the country. More eagerly, the current FCC wants to connect 100 million homes to 100 Mbps service. A nice alliteration, but again, is it public policy? In many ways the FCC, and ultimately us, is a political football that is tossed in a given direction depending upon the controlling team.

The SIP and Serve Blog

March 15, 2010

I have been added to a few new sites over the last couple of weeks and I think I should let the new readers know what the SIP and Serve blog is about. First, we will discuss what is happening in the world of SIP and IP communications. I will do this every Monday, Wednesday and Friday. Second, I love to cook and outside of work, it is my passion.

The IP Community Needs a Little Privacy

March 12, 2010

The IP Community Needs a Little Privacy

Perhaps, I have written about this before but after discovering the FCC broadband test site, I needed to blog on this again. Historically, we have always known that sending information over the Internet meant giving up privacy. We send personal and business information to unknown servers all of the time.

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