David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Must It Always be Premise PBX Versus Hosted Service?

April 21, 2010

With the recent Broadvox announcement of a virtual PBX offering, GO!Hosted, I have been contacted by a number of VARs and OEMs asking for clarification of our product strategy. I find this interesting because, Broadvox has always supported both premise based and hosted solutions. Previously, I shared the stage with Eric Thomas, CEO FreedomVoice, and discussed the decision process and benefits to both alternatives. You can read Hosted VoIP vs.

Mama, Put Your Red Dress On and Put Down the Cell Phone

April 19, 2010

I spent the weekend in one of my favorite food cites in the world, New Orleans. This was my first trip back since Katrina and it did not disappoint. I went to one of the classic places for a jazz buffet brunch, The Court of Two Sisters. The food was Creole, French and American.

Saving Net Neutrality with Finesse or Brute Force

April 16, 2010

An important lesson learned in my youth was if I use the right tool to repair something then brute force would seldom be necessary. In fact, most of the time using brute force resulted in additional damage. This begat a more deliberate process of studying the problem, developing various alternative solutions examining my tools, and ultimately making the right choice. Immediately, after the FCC lost its net neutrality case with Comcast, one of the alternative fixes under discussion was to alter the manner in which ISPs and ITSPs are regulated.

Over Reach and Just Right

April 14, 2010

It has been a few days since the Federal court ruled against the FCC in the matter of Comcast Cable. It is important to note that few players in the carrier world wanted to see Comcast lose. However, there are those of us that want to see a different result than a complete victory for Comcast. For example, If Broadvox or another ITSP sells a VoIP service to a Comcast customer; both the customer and we rely upon Comcast to deliver those voice packets in a timely and proper fashion.

What's a Typewriter?

April 12, 2010

I entered the weekend tired and anxious to cook. While I had been busy with the Broadvox Partner Summit and the new product announcements, relaxation comes from cooking. I had Sunday dinner planned; grilled lamb chops with Greek seasoning, a tomato, basil and sweet onion salad, and potato gruyere and bacon gratin. However, as we conducted our usual Saturday chores and shopping, my barbeque store finally had an ample supply of applewood.

We Interrupt this Blogging

April 5, 2010

There will be no blogs this week as Broadvox will be making new product announcements. You may follow the announcements beginning Wednesday on our twitter account http://twitter.com/broadvox or at the Broadvox site on the home page under News.

I have not forgotten that I owe you some wireless applications to expand your sales offerings. They will come next Monday.

BTW, I did have eggs and bagels on Sunday to celebrate Easter, Passover and spring.

Integrating Wireless with IP Communications to Increase Revenues

March 31, 2010

Often times I am asked to provide advice to our partners on how they can increase their sales. In addition to the basic blocking and tackling that must be done to develop a sales force and educate our prospects, we need to evolve our solution offering as well. So, if a VAR has trained his personnel, developed collateral, has a successful lead generation program and is protecting the integrity of his pricing, then he is blocking and tackling well. Given that, I have asked them about their web efforts.

An Incredible Can of Tomatoes and a Bunch of Writing

March 28, 2010

The only time we have breakfast is on weekends. I do my best to mix it up so that we aren't just eating pancakes and eggs. I've added hash browns and latkes to my repertoire but this Sunday, I decided to make my version of a potato pancake. I wanted something a little lighter and savory.

Beating FUD with MOS

March 26, 2010

My interest in the Mean Opinion Score (MOS) increased when a Verizon spokes person in 2008 stated that their VoIP product was not as good as their TDM or traditional voice product. The comment came as result of questioning by financial analysts regarding the future of their TDM network and timing of the transition to an all IP network. It is true that the current reliability of IP networks is just shy of TDM networks (99,995 vs. 99.999).

SIP Trunking and VoiceCon

March 24, 2010

The three-hour SIP Trunking session at VoiceCon drew over three hundred participants. That is SIPnormous. It demonstrates the growing interest in SIP by enterprises as they begin to supplement their intranet VoIP implementations with extranet SIP. While Broadvox was not invited to participate in those sessions, we did speak at a smaller breakout sponsored by AudioCodes.

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