David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Beating FUD with MOS

March 26, 2010

My interest in the Mean Opinion Score (MOS) increased when a Verizon spokes person in 2008 stated that their VoIP product was not as good as their TDM or traditional voice product. The comment came as result of questioning by financial analysts regarding the future of their TDM network and timing of the transition to an all IP network. It is true that the current reliability of IP networks is just shy of TDM networks (99,995 vs. 99.999).

SIP Trunking and VoiceCon

March 24, 2010

The three-hour SIP Trunking session at VoiceCon drew over three hundred participants. That is SIPnormous. It demonstrates the growing interest in SIP by enterprises as they begin to supplement their intranet VoIP implementations with extranet SIP. While Broadvox was not invited to participate in those sessions, we did speak at a smaller breakout sponsored by AudioCodes.

From Brussels to Orlando

March 22, 2010

The grandkids came over on Sunday for dinner which is always a happy occasion. It does present a small problem in that I need to make something that can feed a group or family style. It also presents a problem in food selection, as the younger two are a pretty fussy non-adventurous group. When they get older, I'll make coq au vin or a chatcuterie.

Should Broadband Expansion be Public Policy?

March 19, 2010

Interestingly, the announcement by the FCC of a National Broadband Plan received little to no attention on our major media outlets. Perhaps it's because the amount of money involved is rather low when compared to Social Security, Medicare, and Defense. Perhaps it's because the announcement came in the middle of the Healthcare debate. Regardless, there is little public awareness of the plan.

Broadband Access, a Matter of Public Policy?

March 17, 2010

Julius Genachowski, chair of the FCC, was quite pleased to announce plans to transfer billions of dollars from the USF to develop broadband in rural and underserved areas of the country. More eagerly, the current FCC wants to connect 100 million homes to 100 Mbps service. A nice alliteration, but again, is it public policy? In many ways the FCC, and ultimately us, is a political football that is tossed in a given direction depending upon the controlling team.

The SIP and Serve Blog

March 15, 2010

I have been added to a few new sites over the last couple of weeks and I think I should let the new readers know what the SIP and Serve blog is about. First, we will discuss what is happening in the world of SIP and IP communications. I will do this every Monday, Wednesday and Friday. Second, I love to cook and outside of work, it is my passion.

The IP Community Needs a Little Privacy

March 12, 2010

The IP Community Needs a Little Privacy

Perhaps, I have written about this before but after discovering the FCC broadband test site, I needed to blog on this again. Historically, we have always known that sending information over the Internet meant giving up privacy. We send personal and business information to unknown servers all of the time.

The Promise of Anytime

March 10, 2010

Yesterday Cisco announced its new Carrier Routing System-3 core routing product (CRS-3) that can deliver up to 322 terabytes per second of capacity. This is incredible capacity. It is said to be enough to download the entire Library of Congress in less than a second, any movie ever made in less than 4 minutes and allow for every person in America to stream a movie simultaneously. The router is targeting carriers with IP telephony as a priority such as Broadvox.

Pity the Fool

March 8, 2010

When I was with Ericsson, I had the opportunity to travel several times to Sweden. In addition to enjoying the museums, waterways and people, there was the food. One day I was invited to a chef's home for dinner and he made a very common Swedish dish called Pytt i Panna (pronounced "pity pahna"). The purpose of the dish is to use up left over roasted meats and potatoes.

Bloggers Block...

March 5, 2010

I have been writing this blog for over a year and have always found something interesting to share with you. Today does not seem to be one of those days. There is general news to be sure. Genband's acquisition of Nortel's VoIP business is of interest.

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