David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Beating FUD with MOS

March 26, 2010

My interest in the Mean Opinion Score (MOS) increased when a Verizon spokes person in 2008 stated that their VoIP product was not as good as their TDM or traditional voice product. The comment came as result of questioning by financial analysts regarding the future of their TDM network and timing of the transition to an all IP network. It is true that the current reliability of IP networks is just shy of TDM networks (99,995 vs. 99.999).

SIP Trunking and VoiceCon

March 24, 2010

The three-hour SIP Trunking session at VoiceCon drew over three hundred participants. That is SIPnormous. It demonstrates the growing interest in SIP by enterprises as they begin to supplement their intranet VoIP implementations with extranet SIP. While Broadvox was not invited to participate in those sessions, we did speak at a smaller breakout sponsored by AudioCodes.

From Brussels to Orlando

March 22, 2010

The grandkids came over on Sunday for dinner which is always a happy occasion. It does present a small problem in that I need to make something that can feed a group or family style. It also presents a problem in food selection, as the younger two are a pretty fussy non-adventurous group. When they get older, I'll make coq au vin or a chatcuterie.

Should Broadband Expansion be Public Policy?

March 19, 2010

Interestingly, the announcement by the FCC of a National Broadband Plan received little to no attention on our major media outlets. Perhaps it's because the amount of money involved is rather low when compared to Social Security, Medicare, and Defense. Perhaps it's because the announcement came in the middle of the Healthcare debate. Regardless, there is little public awareness of the plan.

Broadband Access, a Matter of Public Policy?

March 17, 2010

Julius Genachowski, chair of the FCC, was quite pleased to announce plans to transfer billions of dollars from the USF to develop broadband in rural and underserved areas of the country. More eagerly, the current FCC wants to connect 100 million homes to 100 Mbps service. A nice alliteration, but again, is it public policy? In many ways the FCC, and ultimately us, is a political football that is tossed in a given direction depending upon the controlling team.

The SIP and Serve Blog

March 15, 2010

I have been added to a few new sites over the last couple of weeks and I think I should let the new readers know what the SIP and Serve blog is about. First, we will discuss what is happening in the world of SIP and IP communications. I will do this every Monday, Wednesday and Friday. Second, I love to cook and outside of work, it is my passion.

The IP Community Needs a Little Privacy

March 12, 2010

The IP Community Needs a Little Privacy

Perhaps, I have written about this before but after discovering the FCC broadband test site, I needed to blog on this again. Historically, we have always known that sending information over the Internet meant giving up privacy. We send personal and business information to unknown servers all of the time.

The Promise of Anytime

March 10, 2010

Yesterday Cisco announced its new Carrier Routing System-3 core routing product (CRS-3) that can deliver up to 322 terabytes per second of capacity. This is incredible capacity. It is said to be enough to download the entire Library of Congress in less than a second, any movie ever made in less than 4 minutes and allow for every person in America to stream a movie simultaneously. The router is targeting carriers with IP telephony as a priority such as Broadvox.

Pity the Fool

March 8, 2010

When I was with Ericsson, I had the opportunity to travel several times to Sweden. In addition to enjoying the museums, waterways and people, there was the food. One day I was invited to a chef's home for dinner and he made a very common Swedish dish called Pytt i Panna (pronounced "pity pahna"). The purpose of the dish is to use up left over roasted meats and potatoes.

Bloggers Block...

March 5, 2010

I have been writing this blog for over a year and have always found something interesting to share with you. Today does not seem to be one of those days. There is general news to be sure. Genband's acquisition of Nortel's VoIP business is of interest.

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