David Byrd
Chief Marketing Officer for ANPI
10 Lessons from Volleyball, Part 2
Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...
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CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
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ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
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Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
Full Story »Presenting IP Communications Continued...
July 24, 2009There are five key areas to understand when improving upon presentation skills:
· Voice Management
· Body Control
· Content Delivery
Presenting the IP Message
July 22, 2009Two things happened over the last couple of weeks; we held our quarterly sales meeting and ESI has begun the roll out of Broadvox to its dealers in support of their new SIP Interface. It's always good to have the quarterly sales meeting because it reminds me of the excellence of the people that make up the team. Since most of the team works from home offices around the country, personal interaction is limited. Therefore, these meetings become a precious time to get to know them and share information that is best transferred in person.
Stirring Things Up
July 20, 2009It was another good weekend to relax and cook. I grilled some steaks and served those with homemade curly fries and grilled squash and zucchini. Sunday, we had one of my favorite dishes, a bucket of clams and mussels. They are steamed in a rich broth that becomes almost a soup.
Service Providers and Business VoIP Security
July 17, 2009The most important thing a service provider can do to reduce the risk of unauthorized access is to offer VoIP with SIP. Through the use of SIP, protection against Cyber attacks can be accomplished with increasing latency in the network. As stated before, these types of attacks will only increase as the use of VoIP expands in the market place. With SIP, the service provider can better authenticate users, isolate traffic and deploy stronger/safer network elements.
VoIP Security Begins at Home
July 15, 2009The first part of this discussion was on simple things an IT Department should be doing to protect its IT infrastructure period. Today we will focus more on VoIP security actions a business should per perform. The first is to understand these are multiple levels of security required: the infrastructure, call management, endpoints and applications. For each level, tools already exist to manage and secure the IP communications whether it is data, voice or both.
Tarragon Chicken and There It's gone Security
July 13, 2009Last week one evening after work, I noted that my herb garden was over flowing with tarragon. The last few years we have treated it like rosemary and left it in for the winter. Tarragon has proven to be quite hardy. With so much tarragon, I decided to make a Tarragon Chicken with Wild Mushroom Sauce entrée.
Centrex, Is Still Alive?
July 10, 2009A few months ago, we were asked to review a request for proposal where the prospect wanted to replace their Centrex lines with VoIP/SIP Trunking. I didn't think much of it until I realized that none of our SIP Trunking call center team knew what Centrex was. We had discussed "hosted" solutions, as that is part of Broadvox's legacy, and one may even consider it a competitive offering to our SIP Trunking products. However, the term, Centrex, had never been used and they did not know who supplied Centrex services.
Mirepoix, Classic...Next Generation, Priceless
July 8, 2009The Fourth of July is a grilling weekend and mine was no exception. I fixed smoked chicken breasts, St. Louis Style barbeque ribs, bacon wrapped scallops and glazed shrimp. It was a feast for the eyes and soul. Thus far I have not shared any of the grilling recipes because, items such as the chicken and ribs begin by being marinated for 24 hours, the chicken in a brine of salt and lemon juice, the ribs rubbed with barbeque seasonings.
Whoops...
July 6, 2009
I forgot I am on vacation today. I will return on Wednesday with a new recipe and IP ecosystem discussion.
See you then.
See you then.
Wi-Fi, Mi-FI and Broadband Access
July 1, 2009Wi-Fi, Mi-FI and Broadband Access
Before we continue our discussion of Personal Area Networks (PAN), I should note that Julius Genachowski was confirmed as the Chairman of the FCC last week. This wasn't a surprise but it was anxiously awaited. He will have a lot to do in a very short time.
