David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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What was the buzz at IT Expo?

January 22, 2010

In reviewing the sessions and talking to many of the exhibitors, it was impossible to say what was on the minds of the attendees. With regard to TMC and the event organizers, it was a little bit of this and a little bit of that. It was all things IP. Therefore, I guess the better direction for this blog is to discuss what I got out of the show.

What will be the Buzz?

January 20, 2010

I am attending IT Expo in Miami this week and participating in three panel discussions. I know mostly what I will be talking about but I wonder what will be the leading topics of the show. Last year Nortel, SIP, Apple and a few other items drove the two shows. It will be interesting to see what will drive this show.

Real Carriers Eat Quiche

January 18, 2010

It's been a couple of weeks since I last wrote this blog. The amount of travel and such to start the year was a bit overwhelming and I found time to be a commodity in short supply. I decided I would rather not write the blog than provide something that wasn't my best. Of course, you missed some great food but I will make up for that beginning today.

Happy New Year!

January 4, 2010

The holidays were full of food, glorious food. While I apologize for the length of time without a blog or a recipe, I'll make up for in the weeks to come. First food...the holidays began with more homemade bacon, ham and Gravlax. I also felt that after last year's French Onion Soup misstep, I should make that in a proper fashion.

A Merry Broadband Christmas...

December 21, 2009

My new smoker and I have been having one heck of an affair. Someone said over the weekend that all I am doing is smoking food. That is not entirely true. I have been smoking nearly every weekend as I learn the particulars of the smoker.

The IP Scene is Green II

December 18, 2009

The last blog noted that the infrastructure required for IP Communications uses far fewer resources than similarly sized TDM networks. A Broadvox data center requires less power, construction materials, air conditioning and space than a Verizon central office switching center. Therefore, transitioning to VoIP/SIP Trunking is a key step in being a good steward of the earth.

The most common defense for the IP ecosystem being green has been that it allows for more telecommuters and provides more features and benefits to those workers.

The IP Scene is Green

December 16, 2009

When I first began to study whether SIP Trunking was part of improving the ecosystem, I encountered a rather well written article stating that VoIP was not a green technology. I accepted this position until recently when I realized the logic was flawed. The initial point revolved around the components of the technology. It is true that VoIP/SIP Trunking requires an array of servers and sophisticated electronics.

A Curing Review

December 14, 2009

What a weekend for food. It began with Philly Cheesesteak sandwiches on Friday, BLT's on Saturday and a smoked food festival on Sunday. For the Cheesesteak, I shop at Asian markets where they thinly slice rib eye beef for Shabu Shabu and other dishes. It is perfect for lovers of Philly Cheesesteak.

An all IP Future?

December 11, 2009

Is there really a question about the future of telecommunications? Over the last thirty years, I have participated in the development of the Intelligent Network Architecture that brought us Service Control Points and out of band signaling (SS7), Cellular communications (now mobility with Wi-Fi, Mi-Fi and femtocell) and today, IP Telephony. There is no doubt in my mind that the transition to IP communications is inevitable and I wonder why the FCC is asking for opinions on the subject? As usual, I'll keep an eye on that for you as well.

Reading Food and SIP

December 7, 2009

What a busy weekend. My wife and I spent Saturday shopping and running errands. Dinner was a quick helping of fried chicken and waffles with maple syrup. I didn't grow up on the combination but I like it a lot now.

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