David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Birch Buys Globalinx

It seems that Birch is acquiring more customers. In a surprise move (to me because where are they getting the money...

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Why Carriers and WebRTC Don't Have to be the Same Magnet Polarization and Can be Partners Part II

Last week, I started exploring why WebRTC is interesting for carriers and wrote about extending existing applications with WebRTC to keep...

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NFV INSIGHTS: Preparing for the future of NFV

By: Andreas Lemke, Ph.D. - Alcatel-Lucent

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Have you ever gotten your hands dirty and really implemented an NFV or SDN application? Six teams from academia and industry in Israel and Europe can answer with a resounding yes! These teams gathered in Haifa at the 4-day 2015 Winter School and Hackathon event, organized by Bell Labs, Alcatel-Lucent’s CloudBand team and Israel’s leading Institute of Technology, Technion. The event offered a full program to get acquainted with the fundamental concepts behind cloud computing, software defined networking (SDN) and network functions virtualization (NFV).

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What's Left to MegaPath

In 2010, Speakeasy and Covad got married to MegaPath to make a $500 million MSLEC (as they announced it). In 2012,...

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ITEXPO Miami 2015 Videos Being Posted

If you missed ITEXPO a few weeks back in Miami, FL – I am sorry to hear that… It was one of...

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VoWiFi extends and enriches LTE services

By: David E. Nowoswiat, Senior Product and Solutions Marketing Manager, IP Routing & Transport, and  Ed Elkin, Head of Marketing for IP Communication, Alcatel-Lucent

The growing importance and usage of Wi-Fi™ is spurring rapid development in voice over Wi-Fi (VoWiFi) to complement robust VoLTE services. Mobile device manufacturers are taking advantage of Wi-Fi to solidify their relationship with consumers and enterprises, so mobile network operators (MNOs) need to act quickly to secure a share in the hot Wi-Fi market. By developing a strategy that encompasses Wi-Fi, MNOs can leverage their most important asset - their LTE network - to deliver a seamless experience for subscribers while leveraging their virtualized IMS investment to create  new revenue opportunities for themselves.

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Mobile World Congress 2015 - What's the Next Big Thing?

By: Peter Bernstein, Senior Editor

In doing preparations for what many have called “the circus” aka the annual Mobile World Congress (MWC)—which is arguably now the most important industry trade event as the world goes mobile and which takes place in Barcelona March 2-5—the excitement is already palpable.  From all of the new cool devices of all shapes and sizes to interesting advances on things like antenna technology, Network Functions Virtualization, carrier aggregation, etc., the eye candy alone is almost overwhelming in terms of imagining the possibilities.  However, MWC always is tantalizing because not only does it answer what we will see in terms of capabilities in the near-term, but also because of the questions it raises about the longer term.

In this regard I was struck by a recent blog by Michael Peeters, CTO, Alcatel-Lucent Wireless, entitled I think appropriately, The Circus is in Town. Peeters’ main point is summed up nicely where he says in characterizing his view on what’s the next big thing that will be the buzz of the show that, “...one thing is certain: its story will be about removing place and time constraints we took for granted.”

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The Cost of Technology Obsolescence and Hosted Unified Communications

March 11, 2014

As previously noted, technology obsolescence comes in many forms, with each affecting the operations or OPEX of a business. The five forms are:

  • Planned Obsolescence
    • Technical Obsolescence
    • Functional Obsolescence
    • Style Obsolescence
    • Postponement Obsolescence
    • Unplanned Obsolescence

In last week’s blog, I described each form, but did not include any data to calculate the price or cost of each form to the business. It is important to understand that with Hosted Unified Communications, a business is protected from all five types of obsolescence. With a cloud solution, technical and functional obsolescence are addressed through continuous additions of features and services via the service provider, many of which are made available to current subscribers at no cost.

Hosted Unified Communications Defeats Obsolescence

March 4, 2014

 

In working to quantify the cost of technological obsolescence, I learned a couple things: Obsolescence comes in five forms and, while it is not quantified in terms of minutes per employee, it is budgeted for by nearly every business. Yet, without understanding obsolescence itself, the budgeting process is often understated, as it assumes products have a longer life than actual use suggests.

The term “Planned Obsolescence” was first introduced in 1932 (The Culture of Planned Obsolescence in Technology Companies).

Business Continuity Saves Businesses

February 21, 2014

It seems obvious that if a company can survive an unforeseen circumstance, that it will thrive as a commercial entity. However, as logical as that thought is, only 52% of small businesses claim to have a business continuity plan, and only 28% say they have reviewed it recently to ensure it is up to date and still effective. Moreover, according to the Insurance Institute of Business & Home Safety, 25% of businesses forced to close following a major event such as 9/11 or Hurricane Sandy do not reopen.

When it comes to understanding the risks associated with not having a continuity plan, small businesses lag their larger counterparts.

The Changing Landscape of Collaboration

February 18, 2014

Several years ago, it was quite common to argue that collaboration tools were of greater importance to mid-size and large businesses versus small businesses. After all, if a small business wanted to collaborate, then they could just walk across the office, stand up and speak across the cubicle wall or meet in the conference room. While collaboration seemed unnecessary for small businesses then, it is clear that is no longer the case. The average small business with 99 or fewer employees has three office locations, and the number of remote workers is growing.

The Case for Mobile UC

February 14, 2014

Usually, service providers charge more for mobility features as part of Unified Communications. And it is worth the additional cost. It’s very difficult to not double count some of the monetary benefits of implementing a hosted Unified Communications (UC) solution. However, it is important to keep this as objective and pure analysis as possible.

Quantifying Productivity Improvements with UC

February 11, 2014

In order to determine the value of a Hosted Unified Communications implementation, we need a few assumptions. I will be using these for the other identified benefits of UC as well:

  • Company size is 22 and 100 employees
  • Median income is $51,000

Using the above assumptions, if a business implemented full UC including Presence, a mobile client and collaboration tools, employee productivity would result in the following gains per market study data:

  1. 49% of businesses saved up to 20 minutes per employee per day by reaching co-workers on the first try.

22

Employees

 $  280,280

per year savings

100

Employees

 $  1,274,000

per year savings

  1. 54% of businesses saved up to 20 minutes per employee per day by escalating IM chats into phone calls.

22

Employees

 $     280,280

per year savings

100

Employees

 $  1,274,000

per year savings

  1. 33% saved 11 to 20 minutes per employee daily using digital corporate directory access, click-to-dial and Presence.

22

Employees

 $      217,217

per year savings

100

Employees

 $      987,350

per year savings

 

While not every business saved using the various tools or improved communications processes, those businesses that did receive a tremendous improvement on their bottom live. By quantifying the potential savings versus simply saying “UC can improve productivity”, a business owner can measure the effectiveness of the solution.

ANPI at RTIME

February 10, 2014

Typically, I go to industry events with relatively low expectatioaans hoping to achieve one or two specific objectives. This particular week during RTIME was unequivocally the most successful number of meaningful interactions I have even had during an industry event. And I have been told that others at ANPI experience the same level of enthusiasm and high numbers of attendee interest. Moreover, we accomplished this without giving away Ferrari or sponsoring an extravaganza.

Increase Employee Productivity Using Hosted UC

February 5, 2014

It is a fact that deploying and using Hosted Unified Communications improves employee and business productivity. According to Chadwick Martin Bailey, 49% of businesses saved up to 20 minutes per employee per day by reaching co-workers on the first try. UC gives employees the ability to know the status of each other through Presence. Presence is an indicator made available to members of a community or business providing each other’s availability and best contact method.

Unified Communications takes Center Stage with M2M and WebRTC Supporting

February 4, 2014

While the weather did not cooperate by being both sunny and warm in Miami, IT EXPO delivered. I attended several sessions, presented for an hour and participated in a panel that mostly discussed issues and the future of WebRTC. The attendance at the mini-conferences on M2M, Unified Communications and WebRTC was above expectations. There were few empty seats.

Hosted Unified Communications Delivers

January 29, 2014

I have extolled the benefits, features and exciting growth of Hosted Unified Communications for several years. However, I realize that many of you have only recently begun to read my blogs and, therefore, are not aware of the range of data on the market, value propositions and suggested sales methodologies discussed in this blog. To that end, I will cover, once a week, some of the problems or issues businesses face which are solved by implementing Hosted UC.

Generally speaking, the following represent the seven benefits of Hosted UC:

  • Increase employee productivity
  • Improve and integrate employee mobility
  • Increase collaboration between employees and departments
  • Attain Business Continuity/Disaster Recovery
  • Improve cash management
  • Maintain pace with technological improvements
  • Decrease your carbon footprint

Most of the participants in the IP Community and ecosystem can list these benefits, but few can actually give pertinent details or facts that define the range of improvements.

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