David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

HP's March into Simplifying NFV

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am...

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Independence IT, The Multivendor Desktop-as-a-Service Company

The cloud is the answer – what was the question? That seems to be a common tech theme these days and for...

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Tech to Eliminate Fast Food Minimum Wage Workers

The Momentum Machines burger robot robot explainedAs cities around the country are passing laws to ensure minimum wages are increased to a...

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Advancing Texting for the Contact Center

Last week, we explored texting within the contact center realm.  As texting becomes more prevalent in the contact center, there will...

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GENBAND Perspectives 15 Live Blog #GBP15

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.The live blog officially starts...

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Serve Powerful PBX Market in the Cloud via Wave-Tel

Wave-Tel's CTO and Business Development Director explain why offering an IP PBX in the cloud is so attractive to small businesses; therefore,...

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Sponsored Data Charging - Disrupting the Mobile Industry

By: Barbara Sampson, Senior Marketing Manager, Alcatel-Lucent

New Service Provider Revenue Monetization Model

Just as LTE has evolved to be the predominant technology for mobile broadband providers -- generating an average data volume per user of 168% higher than 3G data – so must the traditional charging model change. One charging model growing in popularity is Sponsored Data Charging. 

Sponsored Data Charging enables mobile subscribers to view, stream, and benefit from sponsored content and use applications over the mobile service provider’s network without that data usage coming out of their monthly plan. The data charges that a subscriber would pay for the sponsored content are paid instead by the third-party provider owning the content. Even more importantly, a subscriber can test out certain sponsored applications and features for a short time to determine whether to subscribe, without impacting monthly data-plan limits.

Not only is Sponsored Data Charging built for massive broadband usage from all kinds of connected devices, it also can support emerging technologies such as VoLTE and NFV. Key target industries include advertising, retail, media, entertainment, healthcare, and financial services.

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The Cost of Technology Obsolescence and Hosted Unified Communications

March 11, 2014

As previously noted, technology obsolescence comes in many forms, with each affecting the operations or OPEX of a business. The five forms are:

  • Planned Obsolescence
    • Technical Obsolescence
    • Functional Obsolescence
    • Style Obsolescence
    • Postponement Obsolescence
    • Unplanned Obsolescence

In last week’s blog, I described each form, but did not include any data to calculate the price or cost of each form to the business. It is important to understand that with Hosted Unified Communications, a business is protected from all five types of obsolescence. With a cloud solution, technical and functional obsolescence are addressed through continuous additions of features and services via the service provider, many of which are made available to current subscribers at no cost.

Hosted Unified Communications Defeats Obsolescence

March 4, 2014

 

In working to quantify the cost of technological obsolescence, I learned a couple things: Obsolescence comes in five forms and, while it is not quantified in terms of minutes per employee, it is budgeted for by nearly every business. Yet, without understanding obsolescence itself, the budgeting process is often understated, as it assumes products have a longer life than actual use suggests.

The term “Planned Obsolescence” was first introduced in 1932 (The Culture of Planned Obsolescence in Technology Companies).

Business Continuity Saves Businesses

February 21, 2014

It seems obvious that if a company can survive an unforeseen circumstance, that it will thrive as a commercial entity. However, as logical as that thought is, only 52% of small businesses claim to have a business continuity plan, and only 28% say they have reviewed it recently to ensure it is up to date and still effective. Moreover, according to the Insurance Institute of Business & Home Safety, 25% of businesses forced to close following a major event such as 9/11 or Hurricane Sandy do not reopen.

When it comes to understanding the risks associated with not having a continuity plan, small businesses lag their larger counterparts.

The Changing Landscape of Collaboration

February 18, 2014

Several years ago, it was quite common to argue that collaboration tools were of greater importance to mid-size and large businesses versus small businesses. After all, if a small business wanted to collaborate, then they could just walk across the office, stand up and speak across the cubicle wall or meet in the conference room. While collaboration seemed unnecessary for small businesses then, it is clear that is no longer the case. The average small business with 99 or fewer employees has three office locations, and the number of remote workers is growing.

The Case for Mobile UC

February 14, 2014

Usually, service providers charge more for mobility features as part of Unified Communications. And it is worth the additional cost. It’s very difficult to not double count some of the monetary benefits of implementing a hosted Unified Communications (UC) solution. However, it is important to keep this as objective and pure analysis as possible.

Quantifying Productivity Improvements with UC

February 11, 2014

In order to determine the value of a Hosted Unified Communications implementation, we need a few assumptions. I will be using these for the other identified benefits of UC as well:

  • Company size is 22 and 100 employees
  • Median income is $51,000

Using the above assumptions, if a business implemented full UC including Presence, a mobile client and collaboration tools, employee productivity would result in the following gains per market study data:

  1. 49% of businesses saved up to 20 minutes per employee per day by reaching co-workers on the first try.

22

Employees

 $  280,280

per year savings

100

Employees

 $  1,274,000

per year savings

  1. 54% of businesses saved up to 20 minutes per employee per day by escalating IM chats into phone calls.

22

Employees

 $     280,280

per year savings

100

Employees

 $  1,274,000

per year savings

  1. 33% saved 11 to 20 minutes per employee daily using digital corporate directory access, click-to-dial and Presence.

22

Employees

 $      217,217

per year savings

100

Employees

 $      987,350

per year savings

 

While not every business saved using the various tools or improved communications processes, those businesses that did receive a tremendous improvement on their bottom live. By quantifying the potential savings versus simply saying “UC can improve productivity”, a business owner can measure the effectiveness of the solution.

ANPI at RTIME

February 10, 2014

Typically, I go to industry events with relatively low expectatioaans hoping to achieve one or two specific objectives. This particular week during RTIME was unequivocally the most successful number of meaningful interactions I have even had during an industry event. And I have been told that others at ANPI experience the same level of enthusiasm and high numbers of attendee interest. Moreover, we accomplished this without giving away Ferrari or sponsoring an extravaganza.

Increase Employee Productivity Using Hosted UC

February 5, 2014

It is a fact that deploying and using Hosted Unified Communications improves employee and business productivity. According to Chadwick Martin Bailey, 49% of businesses saved up to 20 minutes per employee per day by reaching co-workers on the first try. UC gives employees the ability to know the status of each other through Presence. Presence is an indicator made available to members of a community or business providing each other’s availability and best contact method.

Unified Communications takes Center Stage with M2M and WebRTC Supporting

February 4, 2014

While the weather did not cooperate by being both sunny and warm in Miami, IT EXPO delivered. I attended several sessions, presented for an hour and participated in a panel that mostly discussed issues and the future of WebRTC. The attendance at the mini-conferences on M2M, Unified Communications and WebRTC was above expectations. There were few empty seats.

Hosted Unified Communications Delivers

January 29, 2014

I have extolled the benefits, features and exciting growth of Hosted Unified Communications for several years. However, I realize that many of you have only recently begun to read my blogs and, therefore, are not aware of the range of data on the market, value propositions and suggested sales methodologies discussed in this blog. To that end, I will cover, once a week, some of the problems or issues businesses face which are solved by implementing Hosted UC.

Generally speaking, the following represent the seven benefits of Hosted UC:

  • Increase employee productivity
  • Improve and integrate employee mobility
  • Increase collaboration between employees and departments
  • Attain Business Continuity/Disaster Recovery
  • Improve cash management
  • Maintain pace with technological improvements
  • Decrease your carbon footprint

Most of the participants in the IP Community and ecosystem can list these benefits, but few can actually give pertinent details or facts that define the range of improvements.

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