David Byrd
Chief Marketing Officer for ANPI
Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market
Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...
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Avaya Takes Networking Lead in SPB
At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...
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Alianza Wants to Host Your Software Telco
The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...
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January 2, 2009Happy New Year!
New Year's Eve is the one of two days in the year when I cook without regard to anyone else's desires (the other day is my birthday). This menu consisted of canapés of salmon roe and heirloom tomato salad each resting on a cracker topped with crème fraiche. A third canapé was duck liver with truffles. The second course was a simple mix green salad with apple-smoked bacon, toasted pecans and walnuts, and thinly sliced strips of aged cheddar.
Chili and Choice
December 31, 2008Christmas was a cacophony of foods, sounds and sights. However, most of it is based on traditional elements, ham, turkey, greens, pies, etc. When I married my wife I was introduced to a new tradition, chili on Christmas Eve. Therefore, today's recipe is my version of Texas Chili as it has evolved over the last twenty plus years. I follow this pretty much with the exception of cubing the beef before browning.
On Vacation...
December 29, 2008
Working on my train layout today.
Check for a killer new recipe on Wednesday!
Happy Holidays!
Check for a killer new recipe on Wednesday!
Happy Holidays!
Happy Holidays, Merry Christmas, Happy Hanukkah, Season's Greetings, Happy Kwanzaa...
December 24, 2008Today is Christmas Eve and you will no doubt hesitate or think about how to wish someone well. Corporate cards have gone out and most will have said Happy Holidays or Season's Greetings. I am fine with that and usually change my signature line to reflect the same.
Why?
The Cheese Soufflé wins...Ethernet and Embedded VoIP
December 22, 2008It's the holidays and cold in Dallas. I fixed a bunch of great stuff but decided to give you one of my favorite non-original recipes, Alton Brown's Cheese Soufflé.
"But", you ask, "what was in the running?".
Over the weekend, I made chicken potpies, eggnog ice cream, strip steak with peppercorn sauce and a crab quiche.
The end of Yin and Yang?
December 19, 2008I have been speculating that the new administration may be good for us ITSPs as we compete for business in 2009. Looking at key members of the transition team such as Susan Crawford, a professor at the University of Michigan Law School and Kevin Werbach, an Assistant Professor of Legal Studies at The Wharton School, University of Pennsylvania. I saw an opportunity to address important telecom issues that had languished under Bush. My chief concern remains, are we going to do the typical Republican to Democrat seesaw with regard to policy.
It is very tiring for us as a nation to be led by ideology focused politicians, rather than someone who may be actually seeking the best answer.
French Onion Something and Enhanced Local Numbers...
December 17, 2008Mondays are the day for food but yesterday I made something startlingly good and very simple. I will not be providing a recipe, as that takes time and, in my case, advance notice. I normally cook without a recipe and, so it was yesterday when I decided to make French onion soup. We had an ice layer in Dallas and it seemed like a great day for it.
Paprika and the state of things...
December 15, 2008A few years ago, I was invited to speak at a conference in Oslo. As a guest, I was catered to and shown the city each day I was there. On my last evening, my host was busy and I was to find food on my own. I am a serious walker and after a bit of traversing the city on foot, I found a small Hungarian restaurant. It was run by a couple that had only recently moved to Norway.
SIP Trunking Cost Savings
December 12, 2008Broadvox has claimed that it has saved 70% for some of the businesses that have switched from POTS/TDM to SIP Trunking. Earlier this week I read a column that questioned that amount of savings. They focused on the difference between long distance plans offered by traditional carriers and SIP Trunking providers. While this is usually as source of savings, it is seldom, if ever, going to represent a 70% savings.
It's the Opportunity, Stupid.
December 10, 2008Yesterday, while working on a press release I reviewed a quote written for me. (Having the partner write the quote is usually a quick way to learn their priority for the release.) As I read the quote, I initially felt it was appropriate but later I decided it was the wrong tone. Since the release is pending, I'll paraphrase, "The economy is bad, we must limit business spending."
So what's wrong with that?
