David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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VoIP Security Begins at Home

July 15, 2009

The first part of this discussion was on simple things an IT Department should be doing to protect its IT infrastructure period. Today we will focus more on VoIP security actions a business should per perform. The first is to understand these are multiple levels of security required: the infrastructure, call management, endpoints and applications. For each level, tools already exist to manage and secure the IP communications whether it is data, voice or both.

Tarragon Chicken and There It's gone Security

July 13, 2009

Last week one evening after work, I noted that my herb garden was over flowing with tarragon. The last few years we have treated it like rosemary and left it in for the winter. Tarragon has proven to be quite hardy. With so much tarragon, I decided to make a Tarragon Chicken with Wild Mushroom Sauce entrée.

Centrex, Is Still Alive?

July 10, 2009

A few months ago, we were asked to review a request for proposal where the prospect wanted to replace their Centrex lines with VoIP/SIP Trunking. I didn't think much of it until I realized that none of our SIP Trunking call center team knew what Centrex was. We had discussed "hosted" solutions, as that is part of Broadvox's legacy, and one may even consider it a competitive offering to our SIP Trunking products. However, the term, Centrex, had never been used and they did not know who supplied Centrex services.

Mirepoix, Classic...Next Generation, Priceless

July 8, 2009

The Fourth of July is a grilling weekend and mine was no exception. I fixed smoked chicken breasts, St. Louis Style barbeque ribs, bacon wrapped scallops and glazed shrimp. It was a feast for the eyes and soul. Thus far I have not shared any of the grilling recipes because, items such as the chicken and ribs begin by being marinated for 24 hours, the chicken in a brine of salt and lemon juice, the ribs rubbed with barbeque seasonings.

Whoops...

July 6, 2009

Wi-Fi, Mi-FI and Broadband Access

July 1, 2009

Wi-Fi, Mi-FI and Broadband Access

Before we continue our discussion of Personal Area Networks (PAN), I should note that Julius Genachowski was confirmed as the Chairman of the FCC last week. This wasn't a surprise but it was anxiously awaited. He will have a lot to do in a very short time.

Wi-FI, Mi-Fi and Michael Jackson

June 29, 2009

As usual, the weekend revolved around food but this one had a twist. I also entertained my grandsons. I promised to include their names so they could read this later in the week. So, here's to Jake and Stephen, 12 and 6, respectively, your names are now on the Internet.

Seven Hundred Thousand, Thirteen Million, Twenty-One Million, Two Hundred and Fifteen Million

June 26, 2009

Seven Hundred Thousand, Thirteen Million, Twenty-One Million, Two Hundred and Fifteen Million

Abracadabra...How a phone works is like magic and the general user does not care about the technology. Telephone penetration is the United States is between 95 and 96% and cell phone penetration is at 88.8%. Guess what...90% have no idea how the technology works.

Internal Training, External Success

June 24, 2009

Monday I identified a number of terms that are common to IP Communications. I suppose it would be useful to note that you should check out the Broadvox training area on the web. While we have interesting information now, we will be expanding the area over the next few weeks to include additional tutorials, case studies, videos and glossary. We want to make this effective for our personnel, partners, customers and prospects.

Moving Your Team from TDM to IP

June 22, 2009

As always, food was great this weekend. We had chicken fried steak, grilled spicy Asian chicken wings, parsley potatoes and another crown pork roast (fixed entirely different from the previous recipes) with a wonderful side of apples. I had planned to make a side dish using apples and plums but the plums were so sour that I made an Indian chutney out of them instead (next time Indian is on the menu, I'll be ready). I made an apple pie filling as the apple side dish.

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