David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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VoIP Security Begins at Home

July 15, 2009

The first part of this discussion was on simple things an IT Department should be doing to protect its IT infrastructure period. Today we will focus more on VoIP security actions a business should per perform. The first is to understand these are multiple levels of security required: the infrastructure, call management, endpoints and applications. For each level, tools already exist to manage and secure the IP communications whether it is data, voice or both.

Tarragon Chicken and There It's gone Security

July 13, 2009

Last week one evening after work, I noted that my herb garden was over flowing with tarragon. The last few years we have treated it like rosemary and left it in for the winter. Tarragon has proven to be quite hardy. With so much tarragon, I decided to make a Tarragon Chicken with Wild Mushroom Sauce entrée.

Centrex, Is Still Alive?

July 10, 2009

A few months ago, we were asked to review a request for proposal where the prospect wanted to replace their Centrex lines with VoIP/SIP Trunking. I didn't think much of it until I realized that none of our SIP Trunking call center team knew what Centrex was. We had discussed "hosted" solutions, as that is part of Broadvox's legacy, and one may even consider it a competitive offering to our SIP Trunking products. However, the term, Centrex, had never been used and they did not know who supplied Centrex services.

Mirepoix, Classic...Next Generation, Priceless

July 8, 2009

The Fourth of July is a grilling weekend and mine was no exception. I fixed smoked chicken breasts, St. Louis Style barbeque ribs, bacon wrapped scallops and glazed shrimp. It was a feast for the eyes and soul. Thus far I have not shared any of the grilling recipes because, items such as the chicken and ribs begin by being marinated for 24 hours, the chicken in a brine of salt and lemon juice, the ribs rubbed with barbeque seasonings.

Whoops...

July 6, 2009

Wi-Fi, Mi-FI and Broadband Access

July 1, 2009

Wi-Fi, Mi-FI and Broadband Access

Before we continue our discussion of Personal Area Networks (PAN), I should note that Julius Genachowski was confirmed as the Chairman of the FCC last week. This wasn't a surprise but it was anxiously awaited. He will have a lot to do in a very short time.

Wi-FI, Mi-Fi and Michael Jackson

June 29, 2009

As usual, the weekend revolved around food but this one had a twist. I also entertained my grandsons. I promised to include their names so they could read this later in the week. So, here's to Jake and Stephen, 12 and 6, respectively, your names are now on the Internet.

Seven Hundred Thousand, Thirteen Million, Twenty-One Million, Two Hundred and Fifteen Million

June 26, 2009

Seven Hundred Thousand, Thirteen Million, Twenty-One Million, Two Hundred and Fifteen Million

Abracadabra...How a phone works is like magic and the general user does not care about the technology. Telephone penetration is the United States is between 95 and 96% and cell phone penetration is at 88.8%. Guess what...90% have no idea how the technology works.

Internal Training, External Success

June 24, 2009

Monday I identified a number of terms that are common to IP Communications. I suppose it would be useful to note that you should check out the Broadvox training area on the web. While we have interesting information now, we will be expanding the area over the next few weeks to include additional tutorials, case studies, videos and glossary. We want to make this effective for our personnel, partners, customers and prospects.

Moving Your Team from TDM to IP

June 22, 2009

As always, food was great this weekend. We had chicken fried steak, grilled spicy Asian chicken wings, parsley potatoes and another crown pork roast (fixed entirely different from the previous recipes) with a wonderful side of apples. I had planned to make a side dish using apples and plums but the plums were so sour that I made an Indian chutney out of them instead (next time Indian is on the menu, I'll be ready). I made an apple pie filling as the apple side dish.

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