David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Wash the FUD out of Your Mouth

April 17, 2009

So what dramatic thing did I do?

I looked at the audience and exclaimed, "Bull____!"

Okay, I was braver then and there were no children in the audience. But it worked.

FUD and TAG

April 15, 2009

Perhaps you are wondering what got me going on this whole FUD thing and IP Communications. I was recently on a panel at the Technology Assurance Group National Convention. This is an exceptional organizational consisting of 120+ major VARs and dealers. The purpose of the panel was to impress upon the group the urgency to begin understanding and selling SIP Trunking solutions.

Pork Rib Roast and FUD

April 13, 2009

It rained Easter so the day began a bit dreary. However, there was excitement in our house because the grandkids were coming over after church. It is always fun to see them but on holidays, we try to do something special. We began with an Easter egg hunt in the house (due to the rain).

Foundation of Achievement Part IV

April 10, 2009

On Tuesday, we had our quarterly sales meeting. It is always enjoyable to spend time together with the sales team. I speak to them on the phone every week but having face time and enjoying food together is very special. While this was our third such meeting, it was the first meeting in Cleveland.

Foundation of Achievement Part III

April 8, 2009

Coach continued...as I think through the foundation components on my own, I added one more tonight on the element of Coach. According to Dave Hibbard, a Coach is the much-needed mentor that can transform your skills/Mechanics into something much greater. I very much agree with that but I also considered what then is my role as the VP of Sales. I remember my two mentors fondly, Dr. Robert J. Byrne and Bruce Dougherty.

Mushrooms Foodie, Go Deep says the Coach

April 6, 2009

Mushrooms foodie, go deep says the Coach

I love food. Should I say that again? Okay, I love food.

Foundation of Achievement Part II

April 3, 2009

Continuing with the discussion David Hibbard's presentation regarding how to improve in achieving your business and personal objectives and goals, today I am addressing Vision.

Vision: The sales person or employee has to have a vision of what they want. Why are they going to work each day? What do they want to achieve in their lives that motivates them to be part of the workforce?

Foundations of Achievement

April 1, 2009

This has nothing to do with SIP Trunking, the IP Community or even Broadvox. However, it can change the way you approach selling in general. Dave Hibbard's Foundation of Achievement is a discussion on improving the existing sales model of cold calls and unqualified meetings. With regard to cold calls, it is important to not only reach the right decision makers or at least those key influencers, it is also important to know what to say and how to say it.

Four Steps to Belgian Fries and Better Sales

March 30, 2009

If you read this last week, you know that Broadvox was at the TAG National Convention. Working the event did interrupt my blog. This week I am at VoiceCon and I promised not to let the blog be interrupted. I will do my best.

2009 TAG National Convention...

March 27, 2009

I have been very busy this week working the convention for TAG (Technology Assurance Group). The usual activity was around booth duty, which can be interesting at times, but the best part of the three days was listening to the keynote speakers. Granted these were not IP Communications Industry experts but they were experts in their fields. Dave Hibbard offered some excellent advice on improving the successfulness of your field sales organization.

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