David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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A Rolling Sound Gathers MOSs

November 6, 2013

Twice this week, I encountered questions about MOS (Mean Opinion Score). The first was regarding how ANPI collected MOS data to manage our nationwide IP network; the second was regarding whether this information was distributed widely throughout our customer base and channels. First, we use the EXFO Brix System to generate MOSs and, second, we only make such data available to large accounts that have an interest in the data. Perhaps now would be a good time to explain what MOS is.

Over the Top is Coming of Age

October 30, 2013

For some time, I have pointed out that broadband has improved enough over the last few years in both speed and quality to support over the top (OTT) applications and services. While true, there has still been a fair amount of hesitancy to apply this reasoning or conclusion to real-time applications. Therefore, many carriers have refused to provide hosted communications unless it has been a managed service, meaning that the carrier not only provides the cloud application but they are also responsible for the broadband and on-premise router. Others have taken this a step further and developed “fully managed” services, which also include LAN management and the installation of the phones.

US Debt Discussions Impact the Global Web Divide

October 11, 2013

The discussions concerning the US debt limit run from serious to humorous, but most Americans (63 percent, according to a Wall Street Journal poll) believe it to be “a real and serious problem.”.And that is a good thing, because when the US allows its credit worthiness to become suspect, it affects both short and long term interest rates. This makes it more difficult for businesses – particularly small businesses – to secure loans, and it also increases loan costs for consumers. However, there are international ramifications, as well.

If, as expected, politicians continue to use the debt limit to achieve political objectives, then interest rates will rise and the value of dollar will increase.

It's Showtime!

October 8, 2013

In addition to opening the month with a very successful product launch (ANPI VIP) and the introduction of the new ANPI Chief Sales Officer (Mike Cromwell) during Cloud Partners, I also attended NTCA 2013 Fall Conference, COMPTEL Plus Fall Convention and Expo and Search Marketing Expo East.

Each of these meetings offers a different experience. NTCA provides the rural telecommunications community the opportunity to learn about the changing regulatory environment, get updates on new technologies, share various experiences in the deployment of new services and network infrastructures, and develop new professional and personnel relationships. Dave Lewis, ANPI CEO, participated in an industry panel the last day of the conference.

When did "Tele" Get Removed from Telecommunications?

September 24, 2013

Last week while working with my ANPI marketing team, I asked them to consider what Apple had identified as key features during the announcement of the new iPhones. They identified cheaper version with multiple colors, improved camera for better pictures, new operating system, fingerprint recognition for improve security, wireless file transfer, longer battery life and faster processor to play games and improve video features. Please note what was not mentioned during the event; using the device as a phone. It is not a discussion point because the device is no longer primarily used as a phone.

Unified Communications - Reinvigorating Your Engine for Growth

September 17, 2013

Unified Communications – Reinvigorating Your Engine for Growth:

For several years, Independents have faced a number of challenges that have created material barriers to growth. Factors such as wireless substitution, a challenging economic climate, and intercarrier compensation/USF reform have conspired to constrain the ability for the independent community to maintain top and bottom line revenues much less grow them. Yet, against the backdrop of such challenges, independents have a clear path to reinvigorate their growth prospects through the deployment of cloud-based Hosted Unified Communications (UC) Services.

Five Essentials to Selling Hosted Unified Communications

September 12, 2013

Today, I discussed the ANPI five essential keys to successfully sell hosted Unified Communications (UC) with a number of Cloud Partner attendees. While these are my five, you may have a different five or the desire to add or replace one or more. How we approach selling is very individualistic and it is always challenging to develop a list that satisfies everyone. However, the following five items use both past experiences and a changing landscape for sales.

Shout Out to Medium Sized Businesses

September 9, 2013

I and most people are guilty of ignoring mid-size or medium-sized businesses. Sure we use the phrase small-to-medium sized businesses, SMBs and, in Europe SMEs. However, the discussion usually revolves around companies that have fewer than 100 employees or greater than 1000 or enterprises. Seldom does anyone specifically write about the “M” in “SMB”. Granted depending upon how the group is segmented, it represents the widest range of companies with the greatest diversity of needs.

Hearing and Meeting the Woz

September 3, 2013

Last week to close out IT Expo, ANPI sponsored the keynote speaker, Steve Wozniak. To establish a festive mood for the man known as the “Woz”, ANPI handed out hundreds of sunglasses and beach balls. It was duly noted that it was the first time an audience was hitting beach balls into the air as a keynote speaker came onto the stage.

Steve’s speech was an enjoyable recap of the birth and growth of Apple Computers.

The Power of SIP

August 27, 2013

This week the ANPI marketing and sales team is attending and exhibiting at IT Expo in Las Vegas. It is one of the two shows that we will use to launch our retail offering of Hosted Unified Communications (UC). Over the next four days there will be opportunities for us to speak, learn and discuss the latest in IP communications. As such, I do regret accepting a slot to discuss SIP Trunking, since I no longer believe it is the latest thing in IP Communications.

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